Our room was dirty. There were used washcloths hanging from the shower, it looked like there were feces stains in the bathtub, the fan in the bathroom was hanging from the ceiling, the toilet paper holder was broken, the refrigerator had water all at the bottom of it, there was mold on the ceiling in the bathroom and on the wall in the bedroom, and the safety lock was broken. We stated our concerns to the front desk and they didn’t seem to care and said that was our room when we asked if we had accidentally been given someone else’s room as it didn’t look clean. I didn’t feel comfortable sleeping there and asked my husband to put a chair in front of the door to feel safe since the one lock was broken
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酒店回复: Dear Guest,We are very sorry to hear about the condition of your room and the discomfort you experienced during your stay. What you described is absolutely not the standard we strive to maintain. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered, as well as for the lack of concern you felt from our front desk team.Your feedback has been shared with our housekeeping and maintenance departments for immediate review and corrective action. We are also addressing the service response at the front desk to ensure every guest’s concern is handled with care and urgency.
4.0分
其他
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It was a decent hotel. The bathroom wasn't great. The shower creaked and moved as you moved in the shower. Plus, there was no soap tray in the shower or any shelf for your own toiletries, which is very strange, and gross. The beds were actually comfortable though.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear that you found our beds comfortable, but we sincerely apologize for the inconvenience you experienced with the shower and the lack of shelving for toiletries. Your comments are valuable, and we will review these issues with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future.
2.0分
其他
The mattresses are too soft. Reported to front desk - no solution available - mattresses are new - all replaced with same soft mattress.
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酒店回复: “Thank you for sharing your feedback regarding our mattresses. We understand that comfort preferences can vary from guest to guest, and we’re sorry to hear that our mattresses did not meet your expectations. Please know that our mattresses are recently updated and selected to meet the majority of guest comfort standards. While we aren’t able to change the mattress type at this time, we will share your comments with our management team for consideration in future upgrades. We truly appreciate your input and hope to have another opportunity to welcome you back.”
3.0分
其他
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Watch out for hidden fees w/no explanation
Hotel was clean and bed was very comfortable. The only issue I have is that once I checked out and payment was finalized, there was a charge for $20 with no explanation to my form of payment. No one at the property retuned my calls or emails.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found the hotel clean and the bed comfortable. We sincerely apologize for the confusion and frustration regarding the additional $20 charge and for not receiving a timely response to your calls or emails. Please know this is not the level of service we aim to provide. We would like to resolve this matter for you—kindly reach out to our management team directly.
4.0分
情侣出游
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Easy access from I95. Clean and comfortable. Good breakfast. We had a room that had an adjoining door - the neighbors were extremely loud beginning at 10:40 PM - screaming and loud noises, a baby crying most of the night that sounded like it was in the room with us.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location off I-95, the cleanliness and comfort of your room, and our breakfast offerings.We do sincerely apologize, however, for the disturbance caused by noise from the adjoining room. We understand how important a good night’s rest is, and we regret that this impacted your stay. Your comments have been shared with our team so that we can better address noise concerns and improve the experience for our guests.We hope to have the opportunity to welcome you back for a more relaxing and enjoyable stay in the future.Warm regards,JC
2.0分
家庭亲子
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Room smelled really bad walking in everything was broken bed wasn’t made nicely they didn’t restock on the shampoo in the bathroom. Mind you walking to my room there was mold on the ceiling of the hallway
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition in which you found your room and the overall state of the hallway. This is not the standard of cleanliness, comfort, or hospitality that we strive to provide. Please know that your comments regarding the room presentation, amenities not being restocked, and maintenance issues—including the mold concern—have been shared with our housekeeping and maintenance teams for immediate attention.We value your feedback as it helps us improve, and we regret that your stay did not meet expectations. If you would be willing, we would greatly appreciate the opportunity to discuss your experience further and make this right.
4.0分
情侣出游
People loitering/drinking in the parking lot. It was a turn-off, seemed unsafe. Everything inside was very good.
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酒店回复: We have taken your feedback on board , and we will strive to make improvements accordingly
5.0分
其他
Will be our go to in Ashland
Great location! Very clean and rooms are very spacious. The elevator was a little iffy, so we took the steps most of the time
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酒店回复: We are incredibly grateful that you took the time out to leave us a 10-star review , thank you so very much we really appreciate you being our guest and we look forward to see you again
3.0分
其他
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Served it's purpose
We had a cricket in our room that make their noises all night.
If you go to the patio near the pool you can not get back in. There's is no scan thing for your card and there is a padlock on the gate. Thankfully one of us had our phone and called the front desk.
Bed was comfortable. Room smelled musty.
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酒店回复: We have taken your feedback on board , and we will strive to make improvements accordingly
我们被分配到的第一个房间空调坏了。酒店给我们换了另一个房间，虽然小了一点，但非常干净舒适。早餐真的很不错，不过前台工作人员可以再热情一些。
Our room was dirty. There were used washcloths hanging from the shower, it looked like there were feces stains in the bathtub, the fan in the bathroom was hanging from the ceiling, the toilet paper holder was broken, the refrigerator had water all at the bottom of it, there was mold on the ceiling in the bathroom and on the wall in the bedroom, and the safety lock was broken. We stated our concerns to the front desk and they didn’t seem to care and said that was our room when we asked if we had accidentally been given someone else’s room as it didn’t look clean. I didn’t feel comfortable sleeping there and asked my husband to put a chair in front of the door to feel safe since the one lock was broken
It was a decent hotel. The bathroom wasn't great. The shower creaked and moved as you moved in the shower. Plus, there was no soap tray in the shower or any shelf for your own toiletries, which is very strange, and gross. The beds were actually comfortable though.
The mattresses are too soft. Reported to front desk - no solution available - mattresses are new - all replaced with same soft mattress.
Watch out for hidden fees w/no explanation
Hotel was clean and bed was very comfortable. The only issue I have is that once I checked out and payment was finalized, there was a charge for $20 with no explanation to my form of payment. No one at the property retuned my calls or emails.
Easy access from I95. Clean and comfortable. Good breakfast. We had a room that had an adjoining door - the neighbors were extremely loud beginning at 10:40 PM - screaming and loud noises, a baby crying most of the night that sounded like it was in the room with us.
Room smelled really bad walking in everything was broken bed wasn’t made nicely they didn’t restock on the shampoo in the bathroom. Mind you walking to my room there was mold on the ceiling of the hallway
People loitering/drinking in the parking lot. It was a turn-off, seemed unsafe. Everything inside was very good.
Will be our go to in Ashland
Great location! Very clean and rooms are very spacious. The elevator was a little iffy, so we took the steps most of the time
Served it's purpose
We had a cricket in our room that make their noises all night.
If you go to the patio near the pool you can not get back in. There's is no scan thing for your card and there is a padlock on the gate. Thankfully one of us had our phone and called the front desk.
Bed was comfortable. Room smelled musty.