酒店回复: Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not up to our usual standards, and we will address the concerns with our housekeeping team immediately. Regarding the kitchenware, we apologize for the lack of clarity on this matter. We will work to ensure that this information is more clearly communicated to future guests. We appreciate your input and hope to welcome you back soon.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the experience we strive to provide our valued guests. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
我很喜欢它
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酒店回复: Dear Guest, Thank you for your kind words! We’re thrilled to hear that you loved your stay with us. It’s always rewarding to know that our efforts to provide a comfortable and welcoming environment made a positive impact on your experience. Our team works hard to ensure each guest feels at home, and your feedback encourages us to keep delivering great service. We truly appreciate you choosing Extended Stay America and look forward to the opportunity to welcome you back again soon.Sincerely,Hotel Management
1.0分
商务出差
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I arrive at 12 midnight. But the office lobby closed at 10 PM. so I call then and the call center agent answered. He’s very nice and he told me to wait and somebody wil get me on where I park. I checked in like around 1:30 am. Got into the room at 2:10. The night shift lady very nice.told me that the check out is 11 AM or could be late. I wasn’t really intended to check out late, but I got up late. THERE IS PHONE IN THE ROOM. At around 11:30 AM housekeeping knock on my room with a “KAREN VOICE” housekeeping you’re 30 minutes late upon check out. And I just say SORRY. I was gonna take shower, but I just packed up and checked out. I understand that the hotel is cheap, but attitude could be luxurious, and everybody knows how to use a phone while yell outside the room.
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酒店回复: Dear Loreta,Thank you for sharing your experience, and we are genuinely sorry for the difficulties you encountered during your late arrival and departure. While we are glad some team members were helpful, it is clear that aspects of your visit fell short of the considerate service we aim to provide. Your comments about communication and courtesy are valuable, and they will be used to guide further improvements. We appreciate your patience and hope you will consider giving us another chance to offer a smoother, more respectful stay.Sincerely,Hotel Management
5.0分
其他
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This is the second time this year I’ve been here bc The extended stay is safe and clean. I always feel welcomed by the front desk and comfortable in my room. Thank you for a great stay. I will be back.
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酒店回复: Dear Guest, We are thrilled to hear you chose to stay with us again and that you felt safe and well cared for. Thank you for your kind words about your experience at Extended Stay America. It’s wonderful to know our team made you feel at home. We look forward to welcoming you back on your next visit and providing another comfortable and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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If you enjoy not having hot water for your shower and transparent, yet impossibly scratchy, toilet paper, then by all means, read my 1 star review as a 5. Please be advised that the office doesn't open til 9am, so you should schedule your check out complaints around that annoyance. The place feels like a cat lovers oasis where the other "residents" stay up all night hoping to entertain the traveling guests with slamming doors and line dancing (perhaps?) On the positive side, if you want good motivation to get back on the road before 4 am, then you have found the perfect location!
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酒店回复: Dear Guest,We sincerely apologize for the challenges you encountered during your visit and appreciate you taking the time to share your experience. We regret that your stay did not meet expectations and understand how disappointing it must have been. Your feedback regarding maintenance, amenities, and guest comfort has been shared with our team for immediate review. Please be assured that we are committed to continually improving our accommodations and guest experience. We hope you will consider giving us another opportunity to provide a more comfortable and satisfying stay in the future.Sincerely,Hotel Management
这个地方还行吧……地毯上有污渍，走廊有点脏，没有制冰机，浴室里也少了毛巾架。房间非常基础。员工态度还行，虽然有点奇怪，但也可以接受。
再也不会去了，不干净，到处都是虫子，空调也坏了，房间也不整洁。
酒店干净、安静，私密性也很好，我很享受这次住宿。房间设施达到了应有的标准。
太糟糕了，凌晨三点半竟然有人试图闯入我的房间！
清洁工作很差，没有清理锅碗瓢盆
服务很棒，但是房间很脏。我甚至不得不弯腰捡起掉落的东西，床下还有前一位客人留下的尿布。此外，我还租了一个厨房，以便可以在工作日做饭，但他们没有说明这不包括 Lara 做饭和吃饭时使用的锅或细铲，必须单独购买。
前一天我去了该处，第二天早上也去了，以确保一切准备就绪。当我们到达并准备入住时，我们被告知下午 3 点。房间还没有准备好，我们不得不等了一个半小时才修好，而且入住时间只是一个估计值，他们没有义务这样做。
我很喜欢它
I arrive at 12 midnight. But the office lobby closed at 10 PM. so I call then and the call center agent answered. He’s very nice and he told me to wait and somebody wil get me on where I park. I checked in like around 1:30 am. Got into the room at 2:10. The night shift lady very nice.told me that the check out is 11 AM or could be late. I wasn’t really intended to check out late, but I got up late. THERE IS PHONE IN THE ROOM. At around 11:30 AM housekeeping knock on my room with a “KAREN VOICE” housekeeping you’re 30 minutes late upon check out. And I just say SORRY. I was gonna take shower, but I just packed up and checked out. I understand that the hotel is cheap, but attitude could be luxurious, and everybody knows how to use a phone while yell outside the room.
This is the second time this year I’ve been here bc The extended stay is safe and clean. I always feel welcomed by the front desk and comfortable in my room. Thank you for a great stay. I will be back.
If you enjoy not having hot water for your shower and transparent, yet impossibly scratchy, toilet paper, then by all means, read my 1 star review as a 5. Please be advised that the office doesn't open til 9am, so you should schedule your check out complaints around that annoyance. The place feels like a cat lovers oasis where the other "residents" stay up all night hoping to entertain the traveling guests with slamming doors and line dancing (perhaps?) On the positive side, if you want good motivation to get back on the road before 4 am, then you have found the perfect location!