酒店回复: Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not up to our usual standards, and we will address the concerns with our housekeeping team immediately. Regarding the kitchenware, we apologize for the lack of clarity on this matter. We will work to ensure that this information is more clearly communicated to future guests. We appreciate your input and hope to welcome you back soon.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the experience we strive to provide our valued guests. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management
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翻译提供方：Google
房间里有一股难闻的味道，里面的一切都很糟糕，浴室、浴缸很脏，浴室的窗帘也很脏，总之，很糟糕。
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酒店回复: Dear Ana, We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and comfort are our top priorities, and we are addressing your concerns regarding the room and bathroom. Your comments have been shared with our housekeeping team to ensure immediate improvements are made. We hope you’ll give us another chance to provide a more pleasant experience in the future. Sincerely,Hotel Management
5.0分
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翻译提供方：Google
我很喜欢它
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酒店回复: Dear Guest, Thank you for your kind words! We’re thrilled to hear that you loved your stay with us. It’s always rewarding to know that our efforts to provide a comfortable and welcoming environment made a positive impact on your experience. Our team works hard to ensure each guest feels at home, and your feedback encourages us to keep delivering great service. We truly appreciate you choosing Extended Stay America and look forward to the opportunity to welcome you back again soon.Sincerely,Hotel Management
5.0分
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All shops are nearby, easy to get to...Hotel parking safe and reliable. The rooms are very clean The staff is very nice. I love them They always take care of me.
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Perfect enough.
It was perfect for one or 2 nights. Service was and is excellent. The steps/stairs could use a lil cleaning, and the magnetic keys and doors could use a lil update, other than that, my stay was very comfortable.
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酒店回复: Dear Javier, We are thrilled to hear your stay felt just right for a short visit! It is wonderful to know our team made such a positive impression. We also appreciate your thoughtful comments about areas that could be refreshed, as they help us keep improving. We are delighted that Extended Stay America offered you a comfortable experience and look forward to welcoming you back for another great visit soon.Sincerely,Hotel Management
酒店干净、安静，私密性也很好，我很享受这次住宿。房间设施达到了应有的标准。
这个地方还行吧……地毯上有污渍，走廊有点脏，没有制冰机，浴室里也少了毛巾架。房间非常基础。员工态度还行，虽然有点奇怪，但也可以接受。
再也不会去了，不干净，到处都是虫子，空调也坏了，房间也不整洁。
太糟糕了，凌晨三点半竟然有人试图闯入我的房间！
清洁工作很差，没有清理锅碗瓢盆
服务很棒，但是房间很脏。我甚至不得不弯腰捡起掉落的东西，床下还有前一位客人留下的尿布。此外，我还租了一个厨房，以便可以在工作日做饭，但他们没有说明这不包括 Lara 做饭和吃饭时使用的锅或细铲，必须单独购买。
前一天我去了该处，第二天早上也去了，以确保一切准备就绪。当我们到达并准备入住时，我们被告知下午 3 点。房间还没有准备好，我们不得不等了一个半小时才修好，而且入住时间只是一个估计值，他们没有义务这样做。
房间里有一股难闻的味道，里面的一切都很糟糕，浴室、浴缸很脏，浴室的窗帘也很脏，总之，很糟糕。
我很喜欢它
All shops are nearby, easy to get to...Hotel parking safe and reliable. The rooms are very clean The staff is very nice. I love them They always take care of me.
Perfect enough.
It was perfect for one or 2 nights. Service was and is excellent. The steps/stairs could use a lil cleaning, and the magnetic keys and doors could use a lil update, other than that, my stay was very comfortable.