酒店回复: Dear RAYMOND,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
4.0分
情侣出游
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Staff was very friendly, clean rooms, only downside is I ended up being sick during my trip and had to spend some time in the room to relax, but the tv didn’t work :(
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酒店回复: Dear Amanda,Thank you for your feedback. We’re glad to hear you found our staff friendly and the rooms clean. We apologize for the inconvenience with the TV, especially when you needed to rest, and appreciate you bringing this to our attention so we can ensure better functionality for future guests.Sincerely,Management Team
3.0分
家庭亲子
The initial room was clean but had to move to another room due to the fact that the A/C unit was ver loud & disturbing
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酒店回复: Dear Betty,Thank you for sharing your feedback. We’re glad the initial room was clean, but we apologize for the inconvenience caused by the noisy A/C unit. We’re pleased that you were able to move to another room and hope the remainder of your stay was comfortable. Your comments have been shared with our maintenance team to help prevent this issue in the future.Sincerely,Management Team
1.0分
其他
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Staff was so rude!! The lady at the front desk yelled at me for trying to take a disposable bowl of grits to my room from the complimentary breakfast buffet when there was not even a seat to sit in at the dining area due to a college soccer team. The bathroom was not cleaned, the paint was chipped on the walls, and majority of leather peeled off chairs. I could deal with a little wear and tear but being berated like child for taking my food to my room was unacceptable!!!
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酒店回复: Dear Melissa,Thank you for sharing your feedback. We sincerely apologize for the way you were treated by our front desk staff—yelling at a guest is completely unacceptable and not reflective of the service we aim to provide. We also regret the issues you experienced with the bathroom cleanliness, chipped paint, and worn furniture. Your comments have been shared with our management and housekeeping teams to address these concerns immediately. We appreciate you bringing this to our attention, as it helps us improve the experience for future guests.Sincerely,Management Team
1.0分
其他
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The bed sounded like it was going to break in half. The shower head sprayed all over the place. (OVER THE CURTAIN) The door was hung so poorly that light showed thru all 4 sides. I overslept due to time difference. The staff was rude by knocking on my door 5 times in 45 minutes. The man was the worst! The clerk that checked me in was wonderful.
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酒店回复: Dear Brenda,Thank you for sharing your detailed feedback with us. While we’re glad to hear that your check-in experience was pleasant, we’re truly sorry for the maintenance issues and disturbances you encountered. Concerns such as an unstable bed, shower malfunction, and door alignment are not reflective of the standards we work hard to maintain, and your comments will help us address these areas promptly. We also regret that repeated knocks made your morning stressful, as our team aims to be courteous and respectful at all times. Your experience is important to us, and we appreciate you bringing these matters to our attention.Sincerely,Management Team
2.0分
其他
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Staff was extremely rude. (except for the girl with braids when i first came in). Other than her the other two staff members i dealt with talked to me like i was stupid, and were less than helpful. It really put a bad taste in my mouth and made my trip a lot less enjoyable.
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酒店回复: Dear Sarah,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had with some of our team members. This is not the level of courtesy or professionalism we strive to provide to our guests. We’re pleased to hear that one of our staff members made a positive impression, and we’ll be sure to recognize her for her service. However, we take your comments regarding the other interactions very seriously and will be addressing this matter through additional training and coaching to ensure all guests are treated with respect and care at all times.Sincerely,Management Team
地点方便，可以走路去附近shopping mall
好地方
价格很划算，特别是周末的价格。房间非常干净，而且很安静。
不是很满意，隔音太差
我们喜欢一切
Staff was very friendly, clean rooms, only downside is I ended up being sick during my trip and had to spend some time in the room to relax, but the tv didn’t work :(
The initial room was clean but had to move to another room due to the fact that the A/C unit was ver loud & disturbing
Staff was so rude!! The lady at the front desk yelled at me for trying to take a disposable bowl of grits to my room from the complimentary breakfast buffet when there was not even a seat to sit in at the dining area due to a college soccer team. The bathroom was not cleaned, the paint was chipped on the walls, and majority of leather peeled off chairs. I could deal with a little wear and tear but being berated like child for taking my food to my room was unacceptable!!!
The bed sounded like it was going to break in half. The shower head sprayed all over the place. (OVER THE CURTAIN) The door was hung so poorly that light showed thru all 4 sides. I overslept due to time difference. The staff was rude by knocking on my door 5 times in 45 minutes. The man was the worst! The clerk that checked me in was wonderful.
Staff was extremely rude. (except for the girl with braids when i first came in). Other than her the other two staff members i dealt with talked to me like i was stupid, and were less than helpful. It really put a bad taste in my mouth and made my trip a lot less enjoyable.