酒店回复: Dear Alejandro,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
酒店回复: Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
只是距离岸边很近而已。
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酒店回复: Dear Isabel,Thank you for your feedback. We are glad you enjoyed the convenience of our location near the shore. Being so close to the water makes it easy for our guests to relax and enjoy the surroundings, and we are happy this added to your experience. We aim to provide both comfort and accessibility, and your feedback assures us we are meeting that goal. We look forward to welcoming you again for another pleasant stay.Sincerely, Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
我很喜欢这次住宿
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酒店回复: Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you loved your stay. It’s always our goal to ensure that our guests have a comfortable and enjoyable experience, and we're glad we could provide that for you.We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear John,Thank you for your 4-star review on *******! We’re glad to hear you had a great stay. If there’s anything we can do to improve your next visit and earn a 5-star rating, please don’t hesitate to let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
5.0分
情侣出游
We stayed off season. It was a nice facility. Just wish the beds were firmer. If you like a cushy soft bed it will be a dream for you!
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed the facility and appreciate your comments about the beds. We’ll keep your preference in mind as we continue making improvements.Sincerely, Hotel Manager
4.0分
朋友出游
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Although it looked like the rooms were recently renovated, the beds are on a metal platform that you often kick when you get close to it making an unruly noise. Bathrooms are a bit tiny.
Outside of the checkin person(her name started with a Z), who is very personable the others at the desk were not helpful in identifying local sites. The GM even said that is why they have a wall of sites… but they really don’t identify , biking or walking trails. Use Google.
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酒店回复: Dear Stacey,Thank you for your detailed feedback. We are glad to hear that you appreciated the renovations and the personable service from our front desk team member whose name begins with Z. At the same time, we value your feedback regarding the bed frames, bathroom size, and the need for more personalized assistance in recommending local sites. Your comments highlight opportunities to improve both comfort and guest engagement. We will share this with our team as we work toward enhancing the overall experience for future stays.Sincerely, Hotel Manager
4.0分
情侣出游
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Good location for Steamboat ski area and a few miles from downtown. No elevator which was annoying getting things to/from the room. Decent continental breakfast. Room size was nice. Property could use a facelift but it’s very functional.
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酒店回复: Dear Paula,Thank you for your feedback. We are glad you enjoyed the convenient location, spacious room, and breakfast during your stay. We also appreciate your feedback regarding the lack of an elevator and the condition of the property. Your observations are valuable, and we will review them with our team as we look for ways to improve. Providing a functional and comfortable stay is our goal, and we look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager
3.0分
情侣出游
no elevator and our room was upstairs,they should let you know this. I would've requested 1st floor.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the lack of an elevator and understand how important that information is when booking. We’ll make sure this is communicated more clearly for future guests.Sincerely, Hotel Manager
4.0分
商务出差
Room was comfortable, property is a little dated, location has convenient access to road and trails
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酒店回复: Dear Jeremy,Thank you for your positive feedback and 8/10 rating. We’re happy to hear you found your room comfortable and enjoyed our convenient location near roads and trails. We appreciate your note about the property’s age and are continually working on improvements to enhance your stay. We look forward to welcoming you back for an even better experience.Sincerely,Hotel Manager
服务差！当我预订住宿时，我明确表示我想在现场付款，因为我考虑使用与我存档的卡不同的卡付款，但当我入住时，经理甚至没有问我他们是否使用我添加的卡，或者我是否有其他付款方式，我告诉她我想使用另一张卡，她告诉我这张卡不能在其他酒店使用，这是他们问你的第一件事，糟糕的事情就是从这里开始的，他们更改了我应该支付的金额，他们向我收取了更多费用，尽管我向他们出示了通过电子邮件发给我的收据，但他们说他们无法更改金额，我还在等待他们多收我大约 90 美元的款项退还到我的账户上
他们的系统中没有我的预订，并且费用已经在我的银行帐户中完成。服务非常差，我不得不打电话又打电话，直到******** 3小时后给我重新安排
只是距离岸边很近而已。
我很喜欢这次住宿
好的
We stayed off season. It was a nice facility. Just wish the beds were firmer. If you like a cushy soft bed it will be a dream for you!
Although it looked like the rooms were recently renovated, the beds are on a metal platform that you often kick when you get close to it making an unruly noise. Bathrooms are a bit tiny.
Outside of the checkin person(her name started with a Z), who is very personable the others at the desk were not helpful in identifying local sites. The GM even said that is why they have a wall of sites… but they really don’t identify , biking or walking trails. Use Google.
Good location for Steamboat ski area and a few miles from downtown. No elevator which was annoying getting things to/from the room. Decent continental breakfast. Room size was nice. Property could use a facelift but it’s very functional.
no elevator and our room was upstairs,they should let you know this. I would've requested 1st floor.
Room was comfortable, property is a little dated, location has convenient access to road and trails