酒店回复: Hello melanie,We appreciate your feedback and suggestions for improvement. We will take note of your comments regarding the bathroom curtain, towel availability, breakfast options, and pool maintenance for future enhancement. Your positive review is valued, and we are glad you overall enjoyed your stay with us. Thank you for acknowledging our efforts, and we hope to welcome you back for another excellent experience.
5.0分
其他
Very clean and friendly
I wouldn't stay anywhere else in town but here Everyone is very friendly the rooms are very clean and the price is very reasonable
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酒店回复: Hello Tina,Thank you for sharing your positive experience! We're delighted to hear that you found our team friendly and the rooms clean. Your kind words about our pricing are also appreciated, and we look forward to welcoming you back on your next visit to town. Thank you for choosing us as your preferred hotel!
5.0分
其他
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Very clean and friendly staff
The lobby and rooms were exceptional clean and the staff was very friendly and helpful. For the price it was very reasonable. We will be staying there again and telling family and friends about the place too.
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酒店回复: Hello Tina, Thank you for sharing your positive experience! We are delighted to hear that you found our lobby and rooms exceptional and that our staff provided friendly and helpful service. Your recommendation means a lot to us, and we look forward to welcoming you back on your next stay. Safe travels until then!
5.0分
其他
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They were very accommodating to allow us to check in early the room was ok the lighting was poor over the sink hard to really see while applying makeup and the other lighting could have higher wattage and the bkfst could be a little more options
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酒店回复: Hello Cheryl,Thank you for sharing your feedback with us. We appreciate your comments on the room lighting and breakfast options, as we are always looking for ways to improve our guests' experiences. If you have any further insights or would like to discuss your stay in more detail, please reach out to our management team directly. Your input is valuable to us as we strive to enhance our services.
5.0分
其他
Good
Was great other than the $40 credit card deposit that I haven't gotten back
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酒店回复: Hello Ashley,Thank you for sharing your feedback regarding your stay. The credit card deposit process often takes a few business days to release back to your account, depending on your bank's policies. If you continue to have concerns about it, please reach out to management directly for assistance. Your insights are valuable, and we appreciate your understanding.
5.0分
其他
1st time staying here, great experience.
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酒店回复: Hello Wendy,Thank you for sharing your positive experience! We're thrilled to hear that your first stay with us was enjoyable. Your feedback inspires us to continue providing great service to all our guests. We look forward to welcoming you back on your next visit to create even more memorable moments!
4.0分
其他
Normal hotel room, great for an overnight stay as we visit our daughter.
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酒店回复: Hello Kelly,We are delighted to hear that our hotel room served you well during your visit to see your daughter. Thank you for choosing to stay with us and we hope to welcome you back in the future for another comfortable stay.
5.0分
家庭亲子
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Staff was very attentitive. Everyone we met that worked there was gracious and provided anything we needed with a smile. Breakfast area needed to be larger as one morning we went there was no room to grab anything.
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酒店回复: Hello Cristina,We are thrilled to hear that our staff provided excellent service during your stay. Your feedback regarding the breakfast area size is valuable to us, and we will share this with our team for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back again soon.
2.0分
其他
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Stay
The smell was horrible smell like mold the manger was very sorry and offered odor spray it helped a little bit, but I had to but disinfectant sprays to clean…it was blood on the pillows,covers, and towel.. I did inform the front desk and they were very apologetic which did ease my stay a little bit!!!
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酒店回复: Hello Jacqueline, We're sorry to hear about your experience and appreciate you bringing it to our attention. Our team takes all feedback seriously to improve our services. We apologize for any inconvenience caused and will address the issues mentioned appropriately. Please feel free to contact the hotel management for further assistance.
5.0分
商务出差
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The staff was very friendly. The pool was clean and cool. The rooms were updated and very clean. They have a refrigerator and microwave in them. This hotel will definitely be my go to when I visit my daughter at UTM.
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酒店回复: Hello Jacquelyn,We are thrilled to hear that you enjoyed our friendly staff, clean pool, and updated rooms with convenient amenities. We look forward to welcoming you back as your go-to hotel when visiting your daughter at UTM.
我喜欢我会重复的一切。他们应该改进的是浴室的窗帘已经磨损了，如果他们在房间里留更多毛巾至少多一条，那就很方便了，如果他们在任何演示中都提供鸡蛋来补充蛋白质，那么早餐会很棒，而且他们可以以经济方便的方式消除诸如各种糖果之类的东西。最后，如果游泳池能正常工作并且他们保持其清洁和运行，那就太好了，尽管我认为他们正在努力。干得好，太棒了！！！我喜欢我会重复的一切。他们应该改进的是浴室的窗帘已经磨损了，如果他们在房间里留更多毛巾至少多一条，那就很方便了，如果他们在任何演示中都提供鸡蛋来补充蛋白质，那么早餐会很棒，而且他们可以以经济方便的方式消除诸如各种糖果之类的东西。最后，如果游泳池能正常工作并且他们保持其清洁和运行，那就太好了，尽管我认为他们正在努力。干得好，太棒了！！！
Very clean and friendly
I wouldn't stay anywhere else in town but here Everyone is very friendly the rooms are very clean and the price is very reasonable
Very clean and friendly staff
The lobby and rooms were exceptional clean and the staff was very friendly and helpful. For the price it was very reasonable. We will be staying there again and telling family and friends about the place too.
They were very accommodating to allow us to check in early the room was ok the lighting was poor over the sink hard to really see while applying makeup and the other lighting could have higher wattage and the bkfst could be a little more options
Good
Was great other than the $40 credit card deposit that I haven't gotten back
1st time staying here, great experience.
Normal hotel room, great for an overnight stay as we visit our daughter.
Staff was very attentitive. Everyone we met that worked there was gracious and provided anything we needed with a smile. Breakfast area needed to be larger as one morning we went there was no room to grab anything.
Stay
The smell was horrible smell like mold the manger was very sorry and offered odor spray it helped a little bit, but I had to but disinfectant sprays to clean…it was blood on the pillows,covers, and towel.. I did inform the front desk and they were very apologetic which did ease my stay a little bit!!!
The staff was very friendly. The pool was clean and cool. The rooms were updated and very clean. They have a refrigerator and microwave in them. This hotel will definitely be my go to when I visit my daughter at UTM.