Great location and beautiful, lively lobby. The only negative was the breakfast buffet at the adjoining restaurant. The food on the buffet was not great, and the buffet was the only option. We would have preferred a menu option as well.
展开
酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hyatt Regency Greenville. We are glad to hear that you enjoyed our great location. We appreciate your comments regarding the breakfast experience and are sorry to learn that it did not meet your expectations. We understand your comments for additional menu options, and we will be sure to share your feedback as we continually work to enhance our offerings. Thank you again for your review. We hope to welcome you back for an even better stay in the future. Regards, David Schaum, General Manager
4.0分
商务出差
展开
Spacious, clean room, but heating/fan is really loud. The music in the lounge was cutting in and out. It would stop in the middle of a song then come back on. Other than that, very nice stay. We will come back. GREAT LOCATION!
展开
酒店回复: Dear Guest, Thank you for taking the time to share your experience about your recent stay at Hyatt Regency Greenville. We’re delighted to hear that you liked our great location. However, we’re sorry for the inconvenience caused by the air conditioning in your room. We have taken note of your additional feedback and have shared it appropriately, as it helps us identify areas where we can improve, and we will certainly look into both issues to ensure a smoother experience for future stays. Thank you once again for your thoughtful review. We look forward to welcoming you back soon! Regards, David Schaum, General Manager
5.0分
其他
展开
We loved the view in our Panorama Room. It was very open, with different angles out toward the city.
Everything was clean and well-maintained.
I'm a techie, so I also appreciated the easy connection of my own HDMI and Bluetooth devices.
展开
酒店回复: Dear Guest, We are pleased you chose Hyatt Regency Greenville for your recent visit to the city. We are thrilled that you loved our hotel and that the breathtaking views helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time you visit the area. Regards, David Schaum, General Manager
1.0分
情侣出游
展开
The room was very outdated. Pillows were horrible, super noisy hallway, dumbbells being dropped every 30 seconds. Ac was super loud. Bathroom was so outdated. The staff was friendly but overall definitely not a relaxing stay, felt like a motel. We heard every word from the neighbor room and when there is a baby crying not ideal to have paper thin walls. For that price I definitely except more. Great location but so were the other hotels we looked at but for half of the price. Very disappointing!
展开
酒店回复: Dear Guest, We pride ourselves on delivering a memorable stay in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We have also noted your comments regarding the air conditioning unit and the pillows in your room as we are always seeking ways to improve our accommodations and overall guest experience. Additionally, your insights related to the overall upkeep of our property will be used in the future modernization plans of our hotel. Thank you for your evaluation, and we hope you will consider giving us another chance to make it up to you and deliver the quality visit you rightly deserve.Regards,David Schaum,General Manager
5.0分
情侣出游
We will absolutely be staying here again. Our room was ready as we arrived early. Everything from the room to the staff was perfect!
展开
酒店回复: Dear Guest, Thank you for your wonderful feedback about your recent stay with us at Hyatt Regency Greenville. We’re delighted to hear your early arrival worked out smoothly and that both the room and our team helped make your stay exceptional. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Regards, David Schaum, General Manager
5.0分
其他
展开
from the valet parking, to front dest , to the dinner at Roost? the service was impeccable. I would love to join The Hyatt points program and get the points i earned on this stay . Just Fabulous!
展开
酒店回复: Dear Guest, We are incredibly pleased you enjoyed your stay at Hyatt Regency Greenville and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Greenville. Regards, David Schaum, General Manager
5.0分
其他
展开
Staff were helpful and friendly. We had a great dinner at Roost on Friday night in the bar with great service from Keith. The filet was cooked perfectly and was delicious. We also had great service at the bar on Saturday night from the other bartender whose name we’ve sadly forgotten but he was funny and had good stories.
It was great having our room refreshed after the first night stay. Room was clean and quiet which we greatly appreciated. The only disappointing thing was the breakfast buffet. For the price we didn’t feel like it was worth it because the food was disappointing (e.g., pastries were hard and eggs were runny).
展开
酒店回复: Dear Guest, Thank you for taking the time to share your experience about your recent stay at Hyatt Regency Greenville. We’re so glad to hear that you enjoyed your stay, especially the friendly service from our team, your dinner at Roost, and the comfort and cleanliness of your room. We’ll be sure to pass along your compliments to Keith and the bar staff; they’ll be thrilled to know they made your visit memorable. We also appreciate your honest feedback regarding the breakfast buffet. We understand your disappointment and apologize that it did not meet your expectations. Your comments will be shared with our culinary team, as we are always looking for ways to enhance our guest satisfaction at all levels. Thank you again for staying with us. We hope to have the pleasure of welcoming you back soon. Regards, David Schaum, General Manager
4.0分
情侣出游
Good location, clean, and good staff. The facility itself is a little dated and the shower ceiling height was a little short.
展开
酒店回复: Dear Ben, Thank you for sharing your feedback about your recent stay with us at Hyatt Regency Greenville. We appreciate your comments regarding the location, cleanliness, and staff. We also acknowledge your note about the facility’s overall condition, and your input will be shared with our team for consideration as we continue to enhance the guest experience at all levels. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future! Regards, David Schaum, General Manager
2.0分
情侣出游
Very noisy. Sink didn't drain.toilet didn't flush. Was charged for suite but was given a king bed, not a suite!
展开
酒店回复: Dear Joan, We are very sorry to hear about the issues you experienced during your stay. Please accept our sincere apologies that you did not get the room you booked. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We were also sorry to learn about the maintenance issues and noise disturbances you encountered during your stay. This is certainly not the level of service we strive to provide. We have shared your feedback with the appropriate teams to ensure these matters are addressed. We truly appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us on a future visit. Regards, David Schaum, General Manager
地理位置优越，前往格林维尔和平中心十分便利。
Great location and beautiful, lively lobby. The only negative was the breakfast buffet at the adjoining restaurant. The food on the buffet was not great, and the buffet was the only option. We would have preferred a menu option as well.
Spacious, clean room, but heating/fan is really loud. The music in the lounge was cutting in and out. It would stop in the middle of a song then come back on. Other than that, very nice stay. We will come back. GREAT LOCATION!
We loved the view in our Panorama Room. It was very open, with different angles out toward the city.
Everything was clean and well-maintained.
I'm a techie, so I also appreciated the easy connection of my own HDMI and Bluetooth devices.
The room was very outdated. Pillows were horrible, super noisy hallway, dumbbells being dropped every 30 seconds. Ac was super loud. Bathroom was so outdated. The staff was friendly but overall definitely not a relaxing stay, felt like a motel. We heard every word from the neighbor room and when there is a baby crying not ideal to have paper thin walls. For that price I definitely except more. Great location but so were the other hotels we looked at but for half of the price. Very disappointing!
We will absolutely be staying here again. Our room was ready as we arrived early. Everything from the room to the staff was perfect!
from the valet parking, to front dest , to the dinner at Roost? the service was impeccable. I would love to join The Hyatt points program and get the points i earned on this stay . Just Fabulous!
Staff were helpful and friendly. We had a great dinner at Roost on Friday night in the bar with great service from Keith. The filet was cooked perfectly and was delicious. We also had great service at the bar on Saturday night from the other bartender whose name we’ve sadly forgotten but he was funny and had good stories.
It was great having our room refreshed after the first night stay. Room was clean and quiet which we greatly appreciated. The only disappointing thing was the breakfast buffet. For the price we didn’t feel like it was worth it because the food was disappointing (e.g., pastries were hard and eggs were runny).
Good location, clean, and good staff. The facility itself is a little dated and the shower ceiling height was a little short.
Very noisy. Sink didn't drain.toilet didn't flush. Was charged for suite but was given a king bed, not a suite!