Good location, clean, and good staff. The facility itself is a little dated and the shower ceiling height was a little short.
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酒店回复: Dear Ben, Thank you for sharing your feedback about your recent stay with us at Hyatt Regency Greenville. We appreciate your comments regarding the location, cleanliness, and staff. We also acknowledge your note about the facility’s overall condition, and your input will be shared with our team for consideration as we continue to enhance the guest experience at all levels. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future! Regards, David Schaum, General Manager
2.0分
情侣出游
Very noisy. Sink didn't drain.toilet didn't flush. Was charged for suite but was given a king bed, not a suite!
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酒店回复: Dear Joan, We are very sorry to hear about the issues you experienced during your stay. Please accept our sincere apologies that you did not get the room you booked. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We were also sorry to learn about the maintenance issues and noise disturbances you encountered during your stay. This is certainly not the level of service we strive to provide. We have shared your feedback with the appropriate teams to ensure these matters are addressed. We truly appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us on a future visit. Regards, David Schaum, General Manager
5.0分
其他
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The Hyatt was in the center of eveything that is going on. Staff was very kind and very helpfull and so many good restaurants in walking distance and well night life. Highly recommend staying at the Hyatt Regency!
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酒店回复: Dear Wayne, Thank you for the kind review. We are pleased that everything went great for you during your visit and that our wonderful location made it even better. We were also delighted to learn that you appreciated the service provided by our staff. Thank you again for choosing Hyatt Regency Greenville, and we look forward to your next stay. Regards, David Schaum, General Manager
2.0分
家庭亲子
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The rooms need to be renovated, and we had a water bug. The hotel needs to get pest control and spray the rooms. I feel that the room could've been better for the amount of money we spent.
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酒店回复: Dear Guest, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately as we plan for future updates. We have also noted your additional feedback and have shared it with the concerned team. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve. Regards, David Schaum, General Manager
1.0分
其他
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Very dirty lobby furniture due to being so old. Stained furniture and carpets. They never cleaned my room the 3 days I was there asked the manager why he did not know. I asked everyday I was there to have my room cleaned the most I received was two additional washcloths and towels and was told they had no cleaning staff.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are very sorry to hear about the cleanliness concerns and the lack of housekeeping service during your stay. This is certainly not the level of care and attention we strive to provide. Please know your comments have been shared appropriately, as we are always looking for ways to enhance our guest satisfaction at all levels. We regret the inconvenience you experienced and appreciate you bringing these matters to our attention. We hope you will stay with us again so we can show you the hospitality you deserve. Regards, David Schaum, General Manager
2.0分
其他
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MISLEADING ADVERTISING. I paid extra for a room that advertised a view of Mainstreet in Downtown Greenville which is very pretty. Instead I got a full wall length window view of the adjoining building's roof generator/exhaust vents/HVAC equipment. I kept curtains closed the whole time because it was so ugly. All the rooms on my side of the floor did not even face main street which was on the opposite side of the building. The room and bath were basic. No need to pay for extras when there are none provided, I'll stay elsewhere in the area and have better room and amenities for same price. Also battery died on our door access and we had to run to restaurant to keep our reservation due to waiting for the door to be fixed so we could enter the room to change for dinner. I also think that $30 for parking is extreme.
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酒店回复: Dear Guest, Thank you for sharing your detailed feedback. We are truly sorry to learn that you did not get a room booked, and we are sorry for the disappointment this caused. We also apologize for the inconvenience you experienced with your door access and the frustration with parking charges. Your comments regarding the accuracy of room descriptions and the overall value of the experience are very important to us and will be reviewed with our team to prevent similar situations moving forward. We appreciate you bringing these matters to our attention and regret that we fell short of providing the experience you anticipated. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known. Regards, David Schaum, General Manager
5.0分
其他
Great staff, great location. We had an issue with the A/C and the fixed it right away. Everyone is pleasant and happy
1.0分
其他
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We were unhappy with our suite due to the loud entertainment directly below our window. When I called the desk, our complaint was received by a person who stated that she was the manager, Kristen. Her behavior and response was so unprofessional and discourteous, we would never stay in your hotel again. Rude and confrontational would be an understatement. Anyone I speak to in our Cliffs communities will be advised to recommend another accommodation for their friends and family visiting the area.
5.0分
其他
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Convenient to bars, restaurants and shopping. One of the check in clerks had an attitude but another clerk was polite and helpful. Other than that I enjoyed my stay and would stay again.
地理位置优越，前往格林维尔和平中心十分便利。
Good location, clean, and good staff. The facility itself is a little dated and the shower ceiling height was a little short.
Very noisy. Sink didn't drain.toilet didn't flush. Was charged for suite but was given a king bed, not a suite!
The Hyatt was in the center of eveything that is going on. Staff was very kind and very helpfull and so many good restaurants in walking distance and well night life. Highly recommend staying at the Hyatt Regency!
The rooms need to be renovated, and we had a water bug. The hotel needs to get pest control and spray the rooms. I feel that the room could've been better for the amount of money we spent.
Very dirty lobby furniture due to being so old. Stained furniture and carpets. They never cleaned my room the 3 days I was there asked the manager why he did not know. I asked everyday I was there to have my room cleaned the most I received was two additional washcloths and towels and was told they had no cleaning staff.
MISLEADING ADVERTISING. I paid extra for a room that advertised a view of Mainstreet in Downtown Greenville which is very pretty. Instead I got a full wall length window view of the adjoining building's roof generator/exhaust vents/HVAC equipment. I kept curtains closed the whole time because it was so ugly. All the rooms on my side of the floor did not even face main street which was on the opposite side of the building. The room and bath were basic. No need to pay for extras when there are none provided, I'll stay elsewhere in the area and have better room and amenities for same price. Also battery died on our door access and we had to run to restaurant to keep our reservation due to waiting for the door to be fixed so we could enter the room to change for dinner. I also think that $30 for parking is extreme.
Great staff, great location. We had an issue with the A/C and the fixed it right away. Everyone is pleasant and happy
We were unhappy with our suite due to the loud entertainment directly below our window. When I called the desk, our complaint was received by a person who stated that she was the manager, Kristen. Her behavior and response was so unprofessional and discourteous, we would never stay in your hotel again. Rude and confrontational would be an understatement. Anyone I speak to in our Cliffs communities will be advised to recommend another accommodation for their friends and family visiting the area.
Convenient to bars, restaurants and shopping. One of the check in clerks had an attitude but another clerk was polite and helpful. Other than that I enjoyed my stay and would stay again.