酒店回复: Dear Arlene,Thank you for your positive review! We're glad you enjoyed your stay at Microtel by Wyndham Perry National Fairground Area I-75. If there's anything specific you loved about your experience or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
5.0分
其他
展开
The room smelled clean and was clean. The heater worked really well. There were good channels to choose from. The hot water was endless in the shower. My only issue was that the fridge made a noise all throughout the night.
展开
酒店回复: Dear Mandy,We are delighted to hear that you enjoyed your stay and appreciated the cleanliness, comfortable warmth, great TV selection, and refreshing hot shower. It is wonderful that these details made your visit pleasant.We have noted your comment regarding the fridge noise and will ensure our maintenance team checks on it to improve future guest comfort. We truly value your feedback and hope to welcome you again soon.Sincerely,Hotel Manager
1.0分
其他
展开
one breakfast bar that was it ONE! coffee was not drinkable & water filter hose pulled off of back of machine.
this is a low class bed & bathroom with t.v. dont expect any more of anything!! owner will do nothing for you. even when asked
展开
酒店回复: Dear Guest,We appreciate you sharing your detailed feedback. We understand that the breakfast, coffee, and room amenities did not meet your expectations and affected your stay. Your comments will be taken seriously to help us improve our services and ensure a more comfortable experience for future guests.Sincerely,Hotel Manager
3.0分
其他
展开
Budget
We didn't have room cleaning service over the weekend. Something was wrong with my confirmation number so checking in took longer than expected. The sink leaked and room was musty. I was expecting to pay what my total on the app was and instead was hit with an extra 3% processing fee at check in. I am using to paying at the end of my stay and was going to pay with cash and my card was ran immediately upon check in.
3 star instead of 2 simply because I didn't complain to the staff to get it fixed. I was there to sleep and that's it
展开
酒店回复: First thank you for your stay we are sorry for the trouble when you checking in and all the hotels charge when guest checking in and we do not have 24 hour house keeping we do have house keepers only between 8:00am to 4:00pm
5.0分
家庭亲子
We always love staying here. The staff are nice and we love that it’s located by Dunkin and Chick-fil-A plus so much is close by up and down the street.
展开
酒店回复: thank you for staying with us and we are looking forward to see you again
3.0分
其他
展开
Broken chain lock on door, leaking toilet and vanity so I had to put towels down which revealed how filthy the floor actually was. Staff was very nice and room was ok considering. Should have been about $35/night not $65 though. Coffee was decent, breakfast is a granola bar…
展开
酒店回复: Dear Guest,We appreciate you staying with us and are glad that you found our staff very nice and the room acceptable. We also note your feedback regarding the door lock, plumbing issues, floor cleanliness, and breakfast options. Your input is valuable and will help us review and improve our maintenance, housekeeping, and amenities to provide a better experience for future guests.Sincerely,Hotel Manager
3.0分
其他
Bed Springs Ugh.
Mattress was terrible. Could feel the springs. Staff was nice and was quiet on weekend. Construction going on during week beside hotel.
展开
酒店回复: Dear Cindi,We are glad to know that you found our staff nice and that you enjoyed a quiet weekend stay with us. At the same time, we regret to hear that the mattress was uncomfortable and that you could feel the springs, as well as the inconvenience caused by nearby construction during the week. Your feedback is important, and we will review the mattress condition and look for ways to enhance guest comfort. Thank you for sharing your experience.Sincerely,Hotel Manager
3.0分
其他
展开
The staff were pleasant, friendly and attentive. I WAS a bit put off by the surprise 3% adjustment for checking in with a credit card and not Cash. I stated this was never laid out in the website and he immediately said he’d give me a discount to not reflect the 3% surcharge. It seems this is a scheme to boost revenue at the location and will be nullified if questioned.
展开
酒店回复: Dear Guest,Thank you for your feedback. We’re glad our staff were friendly and attentive, and we apologize for the confusion regarding the credit card adjustment. We appreciate you bringing this to our attention and will review how such fees are communicated to ensure clarity for our guests.Sincerely, Hotel Manager
4.0分
情侣出游
展开
Convenient low budget hotel close to interstate highway. Decent stark no frills no breakfast hotel on primary road to Smokie Mountains. Not very nice but you get what you don’t pay for. Is one of many chain hotels at this intersection. We, like others, stayed after attending U of Tn football game. Adequate place, pleasant staff, not bad for price but not really much offered either.
展开
酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you found our hotel convenient and that our staff provided you with a pleasant experience. We appreciate your understanding of our no-frills approach and aim to offer a budget-friendly stay for our guests. While we strive to improve our offerings, we hope you found everything adequate for your needs. Thank you for choosing us, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager
4.0分
家庭亲子
展开
I really like the location of this property. We have stayed here twice and it's not a long drive to Neyland Stadium. We love that we can get up and walk across the parking lot to Dunkin for coffee and Chik-fila for breakfast or lunch. But I probably won't stay here again because as I was double-checking to see that we had everything before leaving, I opened a drawer and there was a roach crawling in it. I can't risk those getting in my luggage and coming home with us. I'm very sad about it because I do like the place a lot.
展开
酒店回复: Dear Jerusha Anne,Thank you for your positive feedback about our location and your overall experience during your stay. We appreciate your loyalty in choosing us multiple times. However, I sincerely apologize for the issue with the roach you encountered. Your comfort and safety are our top priorities, and we take such matters seriously. We will investigate this immediately to ensure it doesn’t happen again. We hope you’ll reconsider and give us another chance in the future.Sincerely, Hotel Manager
好地方。
The room smelled clean and was clean. The heater worked really well. There were good channels to choose from. The hot water was endless in the shower. My only issue was that the fridge made a noise all throughout the night.
one breakfast bar that was it ONE! coffee was not drinkable & water filter hose pulled off of back of machine.
this is a low class bed & bathroom with t.v. dont expect any more of anything!! owner will do nothing for you. even when asked
Budget
We didn't have room cleaning service over the weekend. Something was wrong with my confirmation number so checking in took longer than expected. The sink leaked and room was musty. I was expecting to pay what my total on the app was and instead was hit with an extra 3% processing fee at check in. I am using to paying at the end of my stay and was going to pay with cash and my card was ran immediately upon check in.
3 star instead of 2 simply because I didn't complain to the staff to get it fixed. I was there to sleep and that's it
We always love staying here. The staff are nice and we love that it’s located by Dunkin and Chick-fil-A plus so much is close by up and down the street.
Broken chain lock on door, leaking toilet and vanity so I had to put towels down which revealed how filthy the floor actually was. Staff was very nice and room was ok considering. Should have been about $35/night not $65 though. Coffee was decent, breakfast is a granola bar…
Bed Springs Ugh.
Mattress was terrible. Could feel the springs. Staff was nice and was quiet on weekend. Construction going on during week beside hotel.
The staff were pleasant, friendly and attentive. I WAS a bit put off by the surprise 3% adjustment for checking in with a credit card and not Cash. I stated this was never laid out in the website and he immediately said he’d give me a discount to not reflect the 3% surcharge. It seems this is a scheme to boost revenue at the location and will be nullified if questioned.
Convenient low budget hotel close to interstate highway. Decent stark no frills no breakfast hotel on primary road to Smokie Mountains. Not very nice but you get what you don’t pay for. Is one of many chain hotels at this intersection. We, like others, stayed after attending U of Tn football game. Adequate place, pleasant staff, not bad for price but not really much offered either.
I really like the location of this property. We have stayed here twice and it's not a long drive to Neyland Stadium. We love that we can get up and walk across the parking lot to Dunkin for coffee and Chik-fila for breakfast or lunch. But I probably won't stay here again because as I was double-checking to see that we had everything before leaving, I opened a drawer and there was a roach crawling in it. I can't risk those getting in my luggage and coming home with us. I'm very sad about it because I do like the place a lot.