酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. The presence of insects in the room is absolutely unacceptable, and we take this matter very seriously. We have shared your comments with our housekeeping and maintenance teams to ensure a thorough inspection and preventive measures are taken immediately.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
我们登记入住时，天黑后，后面的活动不是小孩子应该去的地方，甚至看不到那种东西。我们查看了周围
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酒店回复: Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. The safety and comfort of our guests, especially families, are our utmost priorities. We take your feedback seriously and will investigate the matter immediately to ensure that appropriate measures are taken. Please accept our apologies once again, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager
1.0分
商务出差
原文
翻译提供方：Google
不值这个价
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酒店回复: Dear Guest,We’re sorry to hear that your stay didn’t meet your expectations. Your feedback is important, and we’ll use it to improve the value and experience for our guests.Sincerely, Hotel Manager
2.0分
商务出差
原文
翻译提供方：Google
我的房间有很多昆虫蟑螂
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酒店回复: Dear Guest,We sincerely regret that you have encountered insect problems in your room. This is not the level of cleanliness we aim for. We appreciate your feedback and will take immediate action to resolve this issue. Thank you for letting us know.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
没有电梯。
5.0分
家庭亲子
原文
翻译提供方：Google
美好的。
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酒店回复: Dear Guest,Thank you for your 5 out of 5 rating on *******. We are delighted to hear that you had a fine stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
2.0分
其他
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cockroaches falling from the vent directly over the toilet, large webs in every corner of the room full of dead bug husks, spiders and water bugs coming from bathroom and under bed. notified front desk, we got fresh towels and that was all.
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酒店回复: Dear Jim,Thank you for sharing your experience with us. While we are glad our team provided fresh towels, we are truly sorry for the condition of your room and the concerns you described. Your comments have been noted, and we will address these issues to improve our guest experience.Sincerely,Hotel Manager
1.0分
其他
Visible bugs in the bed. Had to leave. Trying to figure out how to talk to customer service through ******* and that’s a joke
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酒店回复: Dear Shane,We are truly sorry to hear about your experience. Cleanliness and comfort are very important to us, and your feedback is being taken seriously so this can be addressed immediately. We regret the inconvenience you faced and appreciate you sharing your concerns with us.Sincerely,Hotel Manager
我们在这里度过了愉快的时光，体验也更好。我们从另一家酒店搬过来，真希望早点知道这里有一家戴斯酒店，这样我们就能早点搬过来了。
住宿体验非常舒适干净。客服服务非常好，非常乐于助人，态度友好。我还会再来的。
他们给我换了房间，另一个房间也有蟑螂，但在照片和床后面没有那么多，但其他一切都很好。
我们登记入住时，天黑后，后面的活动不是小孩子应该去的地方，甚至看不到那种东西。我们查看了周围
不值这个价
我的房间有很多昆虫蟑螂
没有电梯。
美好的。
cockroaches falling from the vent directly over the toilet, large webs in every corner of the room full of dead bug husks, spiders and water bugs coming from bathroom and under bed. notified front desk, we got fresh towels and that was all.
Visible bugs in the bed. Had to leave. Trying to figure out how to talk to customer service through ******* and that’s a joke