酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your feedback and take it seriously as we continuously work to improve our guest service. Our goal is to ensure every guest feels well cared for during their stay, and we hope to welcome you again for a more pleasant experience.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
很好的服务
展开
酒店回复: Dear Haydee,Thank you for the perfect 5 out of 5 rating! We’re so glad to hear you received excellent service. We can’t wait to welcome you back for another great stay!Sincerely, Hotel Manager
3.0分
其他
展开
One thing that really irritated me is my wife asked to go to the restroom at the front desk when she went down to get some breakfast , the man behind the counter said no , that the restroom was for employees only. That really got both of us mad , because when someone has to go , they have to go. I wish that guy was still there when i came down so i could have let him know how i felt about it !!!
展开
酒店回复: Dear Kenneth ,Thank you for sharing your experience. We are very sorry to hear about the situation at the front desk and understand how frustrating that must have felt. Guests should always feel accommodated and comfortable. Your feedback is important and will be shared with our team to ensure better consideration in the future.Sincerely, Hotel Manager
4.0分
商务出差
展开
My TV kept going off the last night i was there. On the online checkout there were two places that asked for staff tip. I stayed in a five star Caesars penthouse suite last week in New Orleans no tip was ever requested for the staff cleanup. I feel that that is management job to pay the staff.
展开
酒店回复: Dear Mike,Thank you for sharing your experience. We are sorry for the issue you had with the television and appreciate your feedback about the tipping request. Your comments regarding both maintenance and communication are important and will be reviewed to ensure greater clarity and comfort for future guests.Sincerely, Hotel Manager
5.0分
商务出差
The young lady at the front desk was very helpful and inviting. She greeted me with a smile and a great attitude.
展开
酒店回复: Dear Casey ,Thank you for your kind words. We are delighted to hear the young lady at the front desk made you feel welcome with her warm attitude and friendly service. We look forward to hosting you again.Sincerely, Hotel Manager
3.0分
家庭亲子
展开
It's your standard room, but I would not stay there again. Beds are small, bathroom needs an update, shower faucet was rusty and leaking. Kitchen area needs a update also. Floor was dirty and comforter had stains. I did not get a clean feeling with our room.
展开
酒店回复: Dear Kelley ,Thank you for your feedback. We are sorry to hear the room did not meet your expectations for cleanliness and comfort. Your comments about the bathroom, kitchen area, and overall upkeep are important and will be reviewed carefully to help improve the guest experience.Sincerely, Hotel Manager
4.0分
家庭亲子
It's was affordable, with comfortable beds. Clean and Tidy.
The night shift was rude, when we arrived.
But the morning lady was very friendly. :)
展开
酒店回复: Dear Jacqueline ,Thank you for your feedback. We are glad you found the stay affordable, clean, and comfortable. We are sorry about the interaction during check in but happy to know the morning staff made a positive impression. Your comments are appreciated and will help improve guest experiences.Sincerely, Hotel Manager
1.0分
商务出差
展开
Pitiful
what a joke of a place. Definitely OVER PRICED. but, hey, it does have a 27" flat screen tv... and the bathroom at least has a toilet...
The TV was not operating properly, I contacted the front desk. A person came up and looked at the TV and said... yep it isn't working properly, let me get maintenance to see if they can fix it. I asked if they can just replace the tv... nope, they moved me to a new room 2 hours later... and wait for it... the 27" TV was operating properly... but the room has a foul odor, bed still hard with 5 small throw pillows... DO NOT pay more than $60 for a night's stay at this place, and only if nothing else is available and you are dead tired!
展开
酒店回复: Dear Guest,Thank you for taking the time to share your thoughts. We value your detailed feedback as it helps us enhance our guest experience. Your comments have been shared with our team for careful review and improvement. We hope to have the opportunity to provide you with a much better stay in the future.Sincerely, Hotel Manager
3.0分
其他
The hotel smelled weird, kinda like smoke, kind of like strange food. Seemed old too. No dishes in the kitchen area
展开
酒店回复: Dear Chelsie ,Thank you for your feedback. We are sorry to hear about the odor and the missing kitchen items during your stay. Your comments about the condition and atmosphere of the hotel are important and will be considered as we work to make improvements.Sincerely, Hotel Manager
5.0分
商务出差
Crew members that stayed fell in love with the room. They were extremely impressed and will be staying again in the near future.
展开
酒店回复: Dear Gerardo ,Thank you for your wonderful feedback. We are delighted to hear that your crew enjoyed their stay and found the rooms impressive and comfortable. It is great to know they plan to return, and we look forward to welcoming everyone again soon.Sincerely, Hotel Manager
他们服务不好
很好的服务
One thing that really irritated me is my wife asked to go to the restroom at the front desk when she went down to get some breakfast , the man behind the counter said no , that the restroom was for employees only. That really got both of us mad , because when someone has to go , they have to go. I wish that guy was still there when i came down so i could have let him know how i felt about it !!!
My TV kept going off the last night i was there. On the online checkout there were two places that asked for staff tip. I stayed in a five star Caesars penthouse suite last week in New Orleans no tip was ever requested for the staff cleanup. I feel that that is management job to pay the staff.
The young lady at the front desk was very helpful and inviting. She greeted me with a smile and a great attitude.
It's your standard room, but I would not stay there again. Beds are small, bathroom needs an update, shower faucet was rusty and leaking. Kitchen area needs a update also. Floor was dirty and comforter had stains. I did not get a clean feeling with our room.
It's was affordable, with comfortable beds. Clean and Tidy.
The night shift was rude, when we arrived.
But the morning lady was very friendly. :)
Pitiful
what a joke of a place. Definitely OVER PRICED. but, hey, it does have a 27" flat screen tv... and the bathroom at least has a toilet...
The TV was not operating properly, I contacted the front desk. A person came up and looked at the TV and said... yep it isn't working properly, let me get maintenance to see if they can fix it. I asked if they can just replace the tv... nope, they moved me to a new room 2 hours later... and wait for it... the 27" TV was operating properly... but the room has a foul odor, bed still hard with 5 small throw pillows... DO NOT pay more than $60 for a night's stay at this place, and only if nothing else is available and you are dead tired!
The hotel smelled weird, kinda like smoke, kind of like strange food. Seemed old too. No dishes in the kitchen area
Crew members that stayed fell in love with the room. They were extremely impressed and will be staying again in the near future.