酒店回复: Please reach out to the motel directly so i can understand what happened during your stay. I apologize for any inconvenience that may have occurred. 865-376-4965
4.0分
其他
This hotel was good/ great value for the price. Room was heated ( heater very low volume), nice mattress and bed, slept well.
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酒店回复: Thank you for being our guest. I am pleased to have read your review for our hotel. I will certainly show this to our staff. Thank you and have safe travels,
4.0分
其他
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Listing says room has coffee maker but there was none although there were coffee cups! No ice bucket! There was rarely anyone at the front desk and when i finally found someone to request a coffee maker i got somewhat of an attitude. When we requested clean towels we were keft 2 bath towels that were frayed; the wash clothes and hand towrls were not replaced and the dirty bath mat was not replaced. When we asked for hand towels and toilet paper we were given 1 thin hand towel and a role of TP.
The bed and pillows were comfy and air worked well.
There was a table and 2 chairs whjch were nice.
The GM parks his car under the covered area in front of the lobby and was observed waxing his car there and hanging out with non-guests.
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酒店回复: Thank you for being our guest. The brand does not require coffee pots and ice buckets to be in the rooms any longer; however, we have them available when you request them at the desk. You waited till 9 am the day of checkout to ask for one. We would have gladly given you one at check-in or during your stay. The desk is attended; however, if someone steps away, such as using the restroom or helping another guest, then maybe wait till they return instead of being upset. The gentleman who was with you came and asked for toilet paper and a hand towel, which I gave him. He made me feel uncomfortable by the way he would look and speak to me. He was drinking. He referenced beer multiple times. His actions made the employee feel uneasy. As to the car parked at the door, well, it was a shift change and frankly none of your business. You do you,u darling, and worry not about someone else. Have a great day and watch your creepy caregiver, cause he gives the creep vibes for sure.
5.0分
其他
Room was clean, front desk friendly. I come to the area every week now so I will be staying here.
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酒店回复: Thank you for your kind words. We look forward to welcoming you back as our guest. Have safe travels.
5.0分
其他
Clean, friendly staff, good mini breakfast. Will stay here instead of Oak Ridge now when passing through
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酒店回复: Thank you for your kind words. We look forward to welcoming you back as our guest. Have safe travels.
3.0分
其他
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Plumbing and Breakfast Issues
Check in was great and the lady at the desk was amazing. The room was not as great because the toilet would not flush. When we went to the front desk to ask for a plunger, were told by the man there that it won't help and they are aware of the problem. When we went to breakfast in the morning, I couldn't get the keurig to work, the juice was room temp, and there was a sign at the front desk saying they would be back but nobody was there the entire time we were there for breakfast.
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酒店回复: Thank you for being our guest. I apologize for the toilet issues in your guest room. I will look and have it repaired. Unfortunately, the Keurig machine stopped working and has since been replaced. Have safe travels.
2.0分
情侣出游
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Was fairly clean. The TV had apps - but none worked more than literally 1min. The morning cleaning staff were rude and meddled outside of door to hurry you out before check out time. There was no waffle maker or kuerig as advertised
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酒店回复: Thank you for being our guest. I apologize for the rude housekeeping staff. I have addressed this issue, and I want to express my sincerest apologies. The Keurig machine is located in the lobby; we don't offer them in guest rooms. Thank you once again and have safe travels.
3.0分
其他
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The help on the 1st of three days waa good. The help on the other 2 was non-existent. The curry they were cooking smelled great but they werent around. Toilet in the bathroom is not bolted to the floor
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酒店回复: Thank you for being our guest. I am sorry that we were unavailable when you needed us. Please accept my apology, and I do hope you allow us to serve you in the future.
1.0分
情侣出游
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We had a non smoking handicap room that had a dirty broken toilet seat. It had been smoked in(I am asthmatic) and had issues from it. There was actually mold & mildew on the ceiling. Another issue with having asthma. The room was damp to the point where our items and clothing got wet, even our meds in pill containers. The microwave had food stuck to the inside top. Breakfast, another story. I would really think that as a spokesperson for motel, you would check into it. Makes you look real bad. The ONLY GOOD, the shower was clean with great water pressure. The bed was clean (but damp) and mattress comfortable. The rug was so dirty, you couldn’t walk to the bathroom from bed without washing your feet before getting back in. Will NEVER get a room again this way. We run an AIRBNB and would NEVER put our place up for customers like this was. We get between $200. & $300. a night depending on season. It’s 11 rooms. We are Totally disgusted.
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酒店回复: Thank you for being our guests. I only want to say that if your stay was as bad as you described, then why did you not come to the desk and ask for a new room or a refund and check out? That's what I would have done. You stated breakfast was another story. I go above and beyond what the brand requires for breakfast. If you would like a nicer breakfast, then I suggest researching area hotels before traveling this way; you won't be disappointed. Congrats on owning Airbnb's. They do serve a common practice, which is housing guests; however, operate a large motel with guests from every aspect of life, and then think about your statement. We work hard here to provide a clean room, and if we don't, then speak up in person instead of on a computer. We are slated to replace all the carpet in the motel in a few weeks. We are only waiting for its delivery. Thank you for your time
工作人员很友好，乐于助人。早餐很简单。房间等过时了。无线网络很棒。总体来说还算及格
我永远不会回到超8
This hotel was good/ great value for the price. Room was heated ( heater very low volume), nice mattress and bed, slept well.
Listing says room has coffee maker but there was none although there were coffee cups! No ice bucket! There was rarely anyone at the front desk and when i finally found someone to request a coffee maker i got somewhat of an attitude. When we requested clean towels we were keft 2 bath towels that were frayed; the wash clothes and hand towrls were not replaced and the dirty bath mat was not replaced. When we asked for hand towels and toilet paper we were given 1 thin hand towel and a role of TP.
The bed and pillows were comfy and air worked well.
There was a table and 2 chairs whjch were nice.
The GM parks his car under the covered area in front of the lobby and was observed waxing his car there and hanging out with non-guests.
Room was clean, front desk friendly. I come to the area every week now so I will be staying here.
Clean, friendly staff, good mini breakfast. Will stay here instead of Oak Ridge now when passing through
Plumbing and Breakfast Issues
Check in was great and the lady at the desk was amazing. The room was not as great because the toilet would not flush. When we went to the front desk to ask for a plunger, were told by the man there that it won't help and they are aware of the problem. When we went to breakfast in the morning, I couldn't get the keurig to work, the juice was room temp, and there was a sign at the front desk saying they would be back but nobody was there the entire time we were there for breakfast.
Was fairly clean. The TV had apps - but none worked more than literally 1min. The morning cleaning staff were rude and meddled outside of door to hurry you out before check out time. There was no waffle maker or kuerig as advertised
The help on the 1st of three days waa good. The help on the other 2 was non-existent. The curry they were cooking smelled great but they werent around. Toilet in the bathroom is not bolted to the floor
We had a non smoking handicap room that had a dirty broken toilet seat. It had been smoked in(I am asthmatic) and had issues from it. There was actually mold & mildew on the ceiling. Another issue with having asthma. The room was damp to the point where our items and clothing got wet, even our meds in pill containers. The microwave had food stuck to the inside top. Breakfast, another story. I would really think that as a spokesperson for motel, you would check into it. Makes you look real bad. The ONLY GOOD, the shower was clean with great water pressure. The bed was clean (but damp) and mattress comfortable. The rug was so dirty, you couldn’t walk to the bathroom from bed without washing your feet before getting back in. Will NEVER get a room again this way. We run an AIRBNB and would NEVER put our place up for customers like this was. We get between $200. & $300. a night depending on season. It’s 11 rooms. We are Totally disgusted.