酒店回复: Hello Pedro,   We sincerely appreciate you taking the time to share your feedback for the Red Roof Inn & Suites Midland, however I fear you might have our location confused with another.  Your review mentions details about breakfast, which isn’t something we have at this property and this location has elevator and a snack center.  Please review your recent stay details to ensure this is the location you intended to review. If a mistake had been made, please let us know so it can be corrected. Post stay feedback is very important to Red Roof as is the accuracy of the content provided.   Many thanks,ShakeemRed Roof Management RediResponse Specialist

酒店回复: Querido Invitado Valorado, Gracias por tomarse el tiempo para contarnos su experiencia en el Red Roof Inn & Suites Midland. Me alegra saber que todo fue perfecto, sin embargo, usted indicó que el estado de la ropa de cama afectó su experiencia. Sus comentarios son fundamentales para Red Roof mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento. Muy tuyo,Sharma Gestión del techo rojo Especialista en RediResponse

酒店回复: Hola Enrique,Le agradezco que comparta sus comentarios luego de su estadía en el Red Roof Inn & Suites Midland. Me entristeció leer que su estadía no cumplió con sus expectativas debido a la suciedad general y a la falta de hielo. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia. Atentamente,Sanesha Red Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking a moment to share your feedback. The staff at the Red Roof Inn & Suites Midland and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Midland. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the rooms and the state of the door. I am sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for letting us know how you feel. We’re disappointed to hear that you don’t plan to visit us again, but we’re committed to improving based on your feedback. If you ever reconsider, please know we would be grateful for the chance to provide you with a better experienceSincerely,IshiRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Midland. It's disheartening to learn that you found the cleanliness and overall condition of the hotel to be so unsatisfactory that you might have felt uncomfortable during your stay. This is certainly not the standard we aim to provide, and I sincerely apologize for failing to meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist