酒店回复: Hello Pedro, We sincerely appreciate you taking the time to share your feedback for the Red Roof Inn & Suites Midland, however I fear you might have our location confused with another. Your review mentions details about breakfast, which isn’t something we have at this property and this location has elevator and a snack center. Please review your recent stay details to ensure this is the location you intended to review. If a mistake had been made, please let us know so it can be corrected. Post stay feedback is very important to Red Roof as is the accuracy of the content provided. Many thanks,ShakeemRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
破旧且状况不佳
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酒店回复: 尊敬的客人，感谢您抽出宝贵时间分享您在米德兰红屋顶酒店及套房的入住体验。我理解您对酒店设施的陈旧程度和状况感到失望。我们致力于做出必要的改进，并感谢您坦诚的反馈，这有助于我们集中精力关注需要改进的方面。我们正在审查这些方面，以确保为客人提供更好的入住体验。感谢您选择红屋顶酒店。我们希望下次您光临该地区时，能有机会为您提供更优质的住宿体验。此致，红屋顶酒店管理层，RediResponse专员 Victor
4.0分
其他
原文
翻译提供方：Google
一切都很完美，只有毛巾和床罩破了
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酒店回复: Querido Invitado Valorado, Gracias por tomarse el tiempo para contarnos su experiencia en el Red Roof Inn & Suites Midland. Me alegra saber que todo fue perfecto, sin embargo, usted indicó que el estado de la ropa de cama afectó su experiencia. Sus comentarios son fundamentales para Red Roof mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento. Muy tuyo,Sharma Gestión del techo rojo Especialista en RediResponse
4.0分
商务出差
原文
翻译提供方：Google
没有意见
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酒店回复: Dear Valued Guest,Thank you for taking a moment to share your feedback. The staff at the Red Roof Inn & Suites Midland and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
我喜欢它
3.0分
其他
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The stag was nice but the room just STANK. The exterior as you walked in had piles of old carpeting. The chair in the room was stained. Glad I only stayed one night. Will not return!
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Midland. I am truly sorry to hear about the experience you had during your recent stay. It is disheartening to know that the condition of your room and the hotel's exterior fell short of expectations. The issues you described regarding the odor, carpeting, and stained chair are certainly not aligned with our standards. Please accept our sincere apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
商务出差
Room was run down. This place needs a major remodel. The staff was very pleasant and helful
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Midland. We're glad to know you found our staff pleasant and helpful. We regret to learn about your experience with the room and the condition of the hotel.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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The first floor smelled like human urine. The hotel and the room were run down and dirty. The bed spread had multiple stains. There was a hole punched in the bathroom door and the shower curtain bar was broken. Both entrances into the parking lot have HUGE holes. There is a piece of white paper with NO REFUNDS typed four times at the front desk, and which suggests this may be a frequent conversation.
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酒店回复: I am deeply sorry to hear about the unacceptable conditions you experienced at our hotel. The issues you described, including the unpleasant odor, cleanliness problems, damage to the room, and the state of our parking lot, are far below our standards. Please know that we take your feedback very seriously and are addressing these concerns immediately with our maintenance and housekeeping teams to ensure such issues are rectified and do not recur.
非常好
出差拜访客户到这里，印度人经营的酒店，居然还是个小连锁品牌，环境不好，卫生不是特别干净，搞卫生的是个印度小哥哥，看样子还是得男人干这活，沟通后给了我个床单盖着脏的沙发🛋️，床单还算干净，入住率高因为便宜，有勤换洗
没有早餐，没有电梯，没有自动售货机，也没有冰块，什么都没有，而且一楼有股怪味，哈哈
但总的来说，在那里工作的人都很好，让你感觉很好
破旧且状况不佳
一切都很完美，只有毛巾和床罩破了
没有意见
我喜欢它
The stag was nice but the room just STANK. The exterior as you walked in had piles of old carpeting. The chair in the room was stained. Glad I only stayed one night. Will not return!
Room was run down. This place needs a major remodel. The staff was very pleasant and helful
The first floor smelled like human urine. The hotel and the room were run down and dirty. The bed spread had multiple stains. There was a hole punched in the bathroom door and the shower curtain bar was broken. Both entrances into the parking lot have HUGE holes. There is a piece of white paper with NO REFUNDS typed four times at the front desk, and which suggests this may be a frequent conversation.