Older, out dated property. Also checked out early and were told we might get second night at half cost, but were charged full amount. Disappointed as a Bonvoy member to not get better service.
4.0分
其他
Everyone was nice and very friendly. I needed a handicap room. One was not available , toilet too low shower in bathtub very Slippery almost fell
4.0分
家庭亲子
They don’t change the towels or clean the room in my two day stay. I wish they could clean the room every day I stay not just when I leave.
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酒店回复: Thank you for sharing your feedback regarding your recent stay. I’m truly sorry for any frustration you experienced with your room not being serviced during your two-night visit. At our property, we are happy to provide daily housekeeping service upon request. If no request is made, our system is set to automatically service rooms on the third day of a stay. This policy is in place to allow guests flexibility and privacy, but we understand it can cause confusion if not clearly communicated.We truly appreciate you bringing this to our attention and will ensure our team is reminding guests of this option at check-in. We hope to have the opportunity to welcome you back and provide you with an even better experience.
2.0分
朋友出游
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We stayed for 4 nights and they NEVER made our room. We were never able to take a descent hot shower, the water was more on the cold side. The room was noisy because of the A/C and for being closed to the elavator. The breakfast was good though!
3.0分
其他
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Hotel wasn’t a great experience
The front desk was great. One of the problems we had was the key card didn’t work. I had to have front desk recode the key card several times during our stay. The other problem was the towels were dingy and I had to ask for another set of towels.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that the front desk team was helpful, and we apologize for the inconvenience you experienced with the key card. It’s certainly not ideal to have to keep re-coding it, and we’ll make sure to check on that issue.We also sincerely apologize for the condition of the towels you received. That’s not the standard we aim to uphold, and we appreciate you bringing it to our attention. We will look into this and make sure it’s addressed. We truly appreciate you staying with us and hope to have the opportunity to provide you with a better experience in the future.
4.0分
其他
Water didn’t stay hot and the tv did not work except for streaming from your own accounts.
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酒店回复: I sincerely apologize for the inconvenience caused by the lack of hot water and the TV issue during your stay. I completely understand how frustrating this must be, and I truly regret the disruption to your experience.Please know that my engineer is actively investigating the hot water situation, and we have a technician scheduled to come out today to resolve the TV issue. We are doing everything we can to get things back to normal as quickly as possible.Your patience and understanding are greatly appreciated. If there’s anything else I can do to assist you in the meantime, please don’t hesitate to reach out. I hope the rest of your stay is much more comfortable, and we would love the opportunity to welcome you back for a seamless experience in the future.
5.0分
其他
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Nice but unexpected pre-authorization charges
The property was clean and comfortable. We had already been charged on our card for our room stay but they charged us $20.00/night for our two night stay when we checked in for incidentals. They said it was a pre-authorization only and would be refunded if nothing was purchased but we have never had anything like this before and we’re not happy about it.
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酒店回复: Thank you for your feedback. We're glad to hear that you found the property clean and comfortable. We apologize for any confusion regarding the incidental hold at check-in. The 20.00 per night hold is a standard pre-authorization that we place on cards to cover any incidental charges, and it is typically refunded after checkout if no charges are incurred. We understand how this process can be frustrating if it's not something you've experienced before, and we appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out, and we'll be happy to assist.
5.0分
其他
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Great place!
Great hotel and great people, the service was out standing!
Day and night everyone was very helpful, we liked that everyone smiled and was willing to go the extra mile...Thanks.
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酒店回复: Dear Michael,Thank you so much for staying with us! We’re thrilled to hear that you enjoyed your time here and appreciated our team’s helpfulness and positive attitude. It means a lot to us!We’d love to welcome you back anytime. Safe travels until we see you again!
工作人员非常友好，设施非常干净，一切都符合我的喜好。
去别的地方吧！！糟糕的酒店。
房间只打扫了一半。要求换床单，他们说第二天才有床单。第二天下午，我要求换干净的毛巾，他们没有！当我要求换毛巾时，夜班女服务员非常粗鲁。我再也不会住在这里了！！
Older, out dated property. Also checked out early and were told we might get second night at half cost, but were charged full amount. Disappointed as a Bonvoy member to not get better service.
Everyone was nice and very friendly. I needed a handicap room. One was not available , toilet too low shower in bathtub very Slippery almost fell
They don’t change the towels or clean the room in my two day stay. I wish they could clean the room every day I stay not just when I leave.
We stayed for 4 nights and they NEVER made our room. We were never able to take a descent hot shower, the water was more on the cold side. The room was noisy because of the A/C and for being closed to the elavator. The breakfast was good though!
Hotel wasn’t a great experience
The front desk was great. One of the problems we had was the key card didn’t work. I had to have front desk recode the key card several times during our stay. The other problem was the towels were dingy and I had to ask for another set of towels.
Water didn’t stay hot and the tv did not work except for streaming from your own accounts.
Nice but unexpected pre-authorization charges
The property was clean and comfortable. We had already been charged on our card for our room stay but they charged us $20.00/night for our two night stay when we checked in for incidentals. They said it was a pre-authorization only and would be refunded if nothing was purchased but we have never had anything like this before and we’re not happy about it.
Great place!
Great hotel and great people, the service was out standing!
Day and night everyone was very helpful, we liked that everyone smiled and was willing to go the extra mile...Thanks.