酒店回复: Dear Barbara,Thank you for sharing your experience. We’re glad you took the time to highlight areas needing improvement. We apologize the room did not meet your expectations and for the issues you encountered with cleanliness and comfort. Your feedback about the room condition and maintenance is important to us and will be addressed to enhance future guest stays.Sincerely,Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the experience you had during your stay. It’s concerning to hear about the billing issues, unpleasant room odor, and noise disturbances. We take your feedback seriously and will address these matters with the appropriate departments. We are committed to improving the guest experience, and we truly regret that your stay did not meet expectations. If you would like to discuss this further, please feel free to contact us directly.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
地板很脏，冰箱坏了，还发霉了。这不是我想要的房间。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you stayed with us, but we regret the issues with cleanliness and the fridge you experienced. We apologize for any inconvenience caused by the room assignment not meeting your expectations. Your comments help us improve, and we hope to provide a better experience in the future.Sincerely,Hotel Manager
2.0分
情侣出游
原文
翻译提供方：Google
床很破。沙发和浴缸都很脏。我洗澡的时候水倒流了。
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酒店回复: Dear Terri, Thank you for your feedback. We’re glad you chose to stay with us, but we sincerely apologize for the condition of the bed, sofa, and bathtub, as well as the water backup issue. This is not the experience we want for our guests, and we will be addressing these concerns with our team to ensure improvements are made. Your feedback helps us provide a better stay for future guests, and we appreciate you bringing it to our attention. Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
舒适且安全的区域
5.0分
商务出差
原文
翻译提供方：Google
出色的
4.0分
情侣出游
Mostly everything was satisfactory, the bathroom drain was broken, other then that everything was up to par!
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酒店回复: Dear Madison,We are glad that most aspects of your stay met your expectations and that you found the overall experience satisfactory. Your feedback also highlights the issue with the bathroom drain, which we are addressing to ensure full functionality for future guests. Comments like yours help us maintain high standards and make improvements where needed to provide a consistently comfortable and enjoyable stay.Sincerely,Hotel Manager
4.0分
其他
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The price was very affordable. The pool, jacuzzi, and gym were great amenities. Some furniture was a little run down and the shower curtain was ripped but still worked. It was clean though. I also like that they have a microwave and mini fridge and free breakfast.
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酒店回复: Dear Guest,We are glad you enjoyed the affordable price, the pool, jacuzzi, gym, and the convenience of having a microwave, mini fridge, and free breakfast. It is great to know the room felt clean and the amenities added comfort to your stay.You mentioned some furniture being worn and the shower curtain needing attention. We are guiding our team to refresh these items so the overall room condition aligns better with guest expectations. Your insights help us strengthen the experience.Sincerely, Hotel Manager
2.0分
家庭亲子
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We will never stay at this location again!
They secured another guest and canceled our key cards, while we were out for the day. No room service. Backed up toilet. Scalding water temp in showr. No shampoo. Only 2 towels in the pool room.
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酒店回复: Dear Karen,We appreciate you taking the time to share your detailed feedback. It is good to know you provided insight into your experience, helping us understand where improvement is needed. We understand your frustration regarding the key card issue, maintenance concerns, and room service availability. These matters are being addressed with our front desk, housekeeping, and maintenance teams to ensure they do not recur. Your comments are valuable and will guide us in making meaningful improvements for future guest satisfaction.Sincerely,Hotel Manager
3.0分
其他
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Breaakfast was good. Plenty of shops nearby. Room was fairly clean until I had to pull the sofa out to retrieve something I dropped. Need to make a habit of sweeping behind the sofa. Room could use some cosmetic updates. Like fresh painting.
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酒店回复: Dear Guest,Thank you for sharing your feedback, Monique. We are glad you enjoyed the breakfast and convenient location. Your comments about room cleanliness and updates are appreciated and will help guide improvements. We hope to provide an even more comfortable and refreshed experience for you on your next visit.Sincerely, Hotel Manager
如果我能给这家酒店打0分（满分10分），我肯定会打。酒店里一股霉味，衣柜里还挂着以前住过的人的东西，风扇罩坏了，窗帘也关不上，床感觉就像睡在水泥地上一样。我一晚都没住。第一天晚上11点就换了另一家酒店。价格一样，但好100%。我不会推荐这家舒适酒店给任何人。需要彻底翻新。没想到它居然通过了任何检查。感觉不太适合居住。😡
我甚至没住两晚。他们先收了我钱，然后又说我刚来的时候没付钱。我被收了两次钱，现在我钱都花光了。房间里弥漫着一股臭味。有人在开派对。前台小姐收了我两次钱，结果只住了一晚，她气得我都快疯了。我再也不住那里了。早餐都凉了。
地板很脏，冰箱坏了，还发霉了。这不是我想要的房间。
床很破。沙发和浴缸都很脏。我洗澡的时候水倒流了。
舒适且安全的区域
出色的
Mostly everything was satisfactory, the bathroom drain was broken, other then that everything was up to par!
The price was very affordable. The pool, jacuzzi, and gym were great amenities. Some furniture was a little run down and the shower curtain was ripped but still worked. It was clean though. I also like that they have a microwave and mini fridge and free breakfast.
We will never stay at this location again!
They secured another guest and canceled our key cards, while we were out for the day. No room service. Backed up toilet. Scalding water temp in showr. No shampoo. Only 2 towels in the pool room.
Breaakfast was good. Plenty of shops nearby. Room was fairly clean until I had to pull the sofa out to retrieve something I dropped. Need to make a habit of sweeping behind the sofa. Room could use some cosmetic updates. Like fresh painting.