酒店回复: Dear Barbara,Thank you for sharing your experience. We’re glad you took the time to highlight areas needing improvement. We apologize the room did not meet your expectations and for the issues you encountered with cleanliness and comfort. Your feedback about the room condition and maintenance is important to us and will be addressed to enhance future guest stays.Sincerely,Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the experience you had during your stay. It’s concerning to hear about the billing issues, unpleasant room odor, and noise disturbances. We take your feedback seriously and will address these matters with the appropriate departments. We are committed to improving the guest experience, and we truly regret that your stay did not meet expectations. If you would like to discuss this further, please feel free to contact us directly.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
地板很脏，冰箱坏了，还发霉了。这不是我想要的房间。
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you stayed with us, but we regret the issues with cleanliness and the fridge you experienced. We apologize for any inconvenience caused by the room assignment not meeting your expectations. Your comments help us improve, and we hope to provide a better experience in the future.Sincerely,Hotel Manager
2.0分
情侣出游
原文
翻译提供方：Google
床很破。沙发和浴缸都很脏。我洗澡的时候水倒流了。
展开
酒店回复: Dear Terri, Thank you for your feedback. We’re glad you chose to stay with us, but we sincerely apologize for the condition of the bed, sofa, and bathtub, as well as the water backup issue. This is not the experience we want for our guests, and we will be addressing these concerns with our team to ensure improvements are made. Your feedback helps us provide a better stay for future guests, and we appreciate you bringing it to our attention. Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
舒适且安全的区域
5.0分
商务出差
原文
翻译提供方：Google
出色的
2.0分
其他
展开
I never stayed at the property. The front desk clerk told me I didn't have a reservation and that the hotel was completely booked. I ended up staying at a friend's for one night cause my reservation was not accepted.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that your reservation was not properly recognized and that you were unable to stay with us as planned. We are reviewing our reservation and front desk procedures to prevent similar situations in the future. Your comments are important in helping us improve our guest experience and ensure that all reservations are accurately honored.Sincerely,Hotel Manager
3.0分
其他
展开
Staff has really poor communication skills. Might be a language barrier issue not really sure. Make sure you pay attention to how they use your card as mine got changed 3 extra times at front desk. Had multiple issues with them accepting payment n then questioning the card I'm using and essentially making me feel like I'm a criminal at their own front desk.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you stayed with us and took the time to provide your thoughts. We regret that communication issues at the front desk affected your experience and caused frustration with payment processing. We are reviewing this matter with our team to ensure smoother, more professional service and to prevent similar issues in the future. Your comments are valuable in helping us improve both staff training and guest interactions for a better overall experience.Sincerely,Hotel Manager
3.0分
其他
展开
The channels suck. The tvs are older. The room kept getting hot so you had to keep the air on. The refrigerator never kept anything really cold. The breakfast is not good at all. They can do so much better. I love the pool and hot tube. I hate how the soap changed and no body wash.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad that you enjoyed the pool and hot tub during your stay. We regret that the television channels, room temperature, refrigerator, and breakfast did not meet your expectations. We also understand your concern about the soap and body wash changes. We are reviewing these areas with our team to improve both our facilities and guest experience. Your comments are valuable in helping us make enhancements to ensure future stays are more comfortable and enjoyable.Sincerely, Hotel Manager
3.0分
其他
展开
Immediately upon checking in we had trouble opening our door. The key card was unlocking the door mechanism, however the door was sticking. We had to have the front desk lady help us open our door numerous times. Eventually after unlocking the door several times it would finally open. We were only staying for one night but it was incredibly frustrating having to deal with. At one point the front desk lady asks if we'd like to switch rooms. We say if we could, that'd be great. She calls her
展开
酒店回复: Dear Guest,We are glad that our front desk staff was able to assist you during the issue with your door. We understand how frustrating it must have been to have repeated difficulty accessing your room and appreciate your patience. Your feedback about the door and key card experience helps us address maintenance concerns and improve the overall guest experience for future visits.Sincerely, Hotel Manager
如果我能给这家酒店打0分（满分10分），我肯定会打。酒店里一股霉味，衣柜里还挂着以前住过的人的东西，风扇罩坏了，窗帘也关不上，床感觉就像睡在水泥地上一样。我一晚都没住。第一天晚上11点就换了另一家酒店。价格一样，但好100%。我不会推荐这家舒适酒店给任何人。需要彻底翻新。没想到它居然通过了任何检查。感觉不太适合居住。😡
我甚至没住两晚。他们先收了我钱，然后又说我刚来的时候没付钱。我被收了两次钱，现在我钱都花光了。房间里弥漫着一股臭味。有人在开派对。前台小姐收了我两次钱，结果只住了一晚，她气得我都快疯了。我再也不住那里了。早餐都凉了。
地板很脏，冰箱坏了，还发霉了。这不是我想要的房间。
床很破。沙发和浴缸都很脏。我洗澡的时候水倒流了。
舒适且安全的区域
出色的
I never stayed at the property. The front desk clerk told me I didn't have a reservation and that the hotel was completely booked. I ended up staying at a friend's for one night cause my reservation was not accepted.
Staff has really poor communication skills. Might be a language barrier issue not really sure. Make sure you pay attention to how they use your card as mine got changed 3 extra times at front desk. Had multiple issues with them accepting payment n then questioning the card I'm using and essentially making me feel like I'm a criminal at their own front desk.
The channels suck. The tvs are older. The room kept getting hot so you had to keep the air on. The refrigerator never kept anything really cold. The breakfast is not good at all. They can do so much better. I love the pool and hot tube. I hate how the soap changed and no body wash.
Immediately upon checking in we had trouble opening our door. The key card was unlocking the door mechanism, however the door was sticking. We had to have the front desk lady help us open our door numerous times. Eventually after unlocking the door several times it would finally open. We were only staying for one night but it was incredibly frustrating having to deal with. At one point the front desk lady asks if we'd like to switch rooms. We say if we could, that'd be great. She calls her