酒店回复: Hello Jasmyn,Nous prenons vos retours très au sérieux et apprécions que vous ayez pris le temps de partager votre expérience. Nous nous efforçons de maintenir des normes élevées en matière de propreté et de confort. Vos commentaires seront transmis à l'équipe appropriée afin d'améliorer nos services à l'avenir et garantir une expérience de séjour agréable pour tous nos invités. Merci de nous avoir informés de vos préoccupations.
酒店回复: Hello Christine, I'm sorry to hear about your experience at the hotel. Your feedback is valuable, and I appreciate you bringing these concerns to our attention. We will address this matter with the relevant teams for further investigation. Your comments will help us improve our services for future guests. Thank you for sharing your thoughts with us.
1.0分
其他
原文
翻译提供方：Google
我已经付了住宿费，但酒店却向我收取了住宿费。他们说没有收到您的预订信息。
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酒店回复: Hello Maria, We apologize for any inconvenience this may have caused. We recommend contacting our reservations team directly to ensure all booking details are properly communicated in the future. Your feedback helps us improve our services for all guests.
1.0分
其他
原文
翻译提供方：Google
我住过的最差的酒店，一切都坏了，卫生不好，灯光不好，房间里没有什么用处
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酒店回复: Hello Ana Laura, We are sorry to hear about your experience at our hotel. We take all feedback seriously and will address these issues with our team. Your comments will be used to improve our services. Thank you for bringing this to our attention.
1.0分
其他
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Rooms are disgusting, they chande me the room 3 times and I ended up leaving without touching anything and they still respond me about my requests for a full refund. Smelly rooms, birds 💩, french fries in the floor and last but not least, there was somebody inside the last room they assigned me. Staff is not friendly, they dont even let you get inside the front desk to do the check in.
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酒店回复: Hello Lorraine,Thank you for sharing your feedback regarding your recent stay. We take comments like yours seriously as they help us identify areas that need improvement. Your experience with room cleanliness and staff interaction is noted, and we will use this information to enhance our services in the future. We appreciate your input, and for any further concerns, please direct them to management for proper consideration.
3.0分
其他
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The room was ok but the bathroom was dirty and the curtain rail was falling off so the floor would get soaked. You interact through a glass window like you’re at a corner store. It was basic if that’s what you’re looking for
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酒店回复: Hello Anthony,Thank you for your feedback regarding your recent stay. We appreciate your insights about the bathroom cleanliness and your experience with the curtain rail. It's important for us to know how our guests feel, as we continuously strive to enhance our services and guest experience. We hope you consider staying with us again in the future to enjoy a more satisfactory visit.
3.0分
其他
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Honest Customer
The room was surface level clean. But the shower definitely needed attention. The telephone was even connected to the wall. Their was burn marks all along the tub. There was build up around the shower head. At least the water was warm. Terrible customer service from the staff. Also if u have to speak to your customers through a bullet proof window. It’s definitely not a safe area.
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酒店回复: Hello Christopher,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and service very seriously and your comments will be shared with the appropriate teams to ensure we maintain our standards. We understand your concerns about the safety features and guest experience, and appreciate you bringing them to our attention. Your insights are valuable as we strive to enhance our guests' experiences for the future.
2.0分
情侣出游
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There is no free breakfast, got to room on 2nd floor, steps only. No air was on, stifling heat, took hours to cool down. No outlets in bathroom worked. Coffee maker in room didn't work. No breakfast and no coffee in lobby.
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酒店回复: Hello Christine,Thank you for sharing your feedback. We understand that having breakfast and a comfortable room environment are important aspects of a pleasant stay. Your comments regarding the room amenities and temperature have been noted, and we will ensure they are addressed with the appropriate team members. We appreciate your insights and wish you the best in your future travels.
2.0分
其他
Bathroom floor had ashes in it. No breakfast because of renovations. Sheets have holes in them. Carpet and armchair were dirty.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations in several areas. Your comments regarding cleanliness and amenities will be addressed with our team to ensure we maintain our standards moving forward. We appreciate your input as it helps us improve for future guests. Thank you for choosing to stay with us.
可怕
房间简直脏得令人作呕。一股浓烈的烟味，混杂着灰尘和潮湿的气味。地板上到处都是污渍和烟头烫出的痕迹。味道刺鼻难闻，让人完全无法放松。我打算让前台接待员明天一早过来问问他，他自己会不会睡在这种地方。
远离，否则就会生病！
我一生中从未经历过如此疯狂的事情！这真是太荒唐恶心了，不幸的是我们已经预订了两晚。
我们到得很晚，得到的房间里地毯潮湿，可疑的液体从墙上流下来，床和地板上到处都是灰烬，床上用品因烟雾而有洞。我确信它与上一位客人相比没有改变！
我们要了一个新的，过了一会儿我们就得到了……它几乎一样脏，地板上有巨大的污渍，浴室里有氨水的臭味。由于我们到得很晚，我们讨论了早上退房，但最终我们都躺在床上呕吐了一整天，我们强烈怀疑这是因为房间的原因！
太粘了！远离！
接待处的那个人很清楚这非常尴尬，他也道歉了，但你可以看出他已经放弃了......
浴室里的淋浴也坏了，所以我们在那里的时候没有洗澡。关于这个地方没什么好说的！
我已经付了住宿费，但酒店却向我收取了住宿费。他们说没有收到您的预订信息。
我住过的最差的酒店，一切都坏了，卫生不好，灯光不好，房间里没有什么用处
Rooms are disgusting, they chande me the room 3 times and I ended up leaving without touching anything and they still respond me about my requests for a full refund. Smelly rooms, birds 💩, french fries in the floor and last but not least, there was somebody inside the last room they assigned me. Staff is not friendly, they dont even let you get inside the front desk to do the check in.
The room was ok but the bathroom was dirty and the curtain rail was falling off so the floor would get soaked. You interact through a glass window like you’re at a corner store. It was basic if that’s what you’re looking for
Honest Customer
The room was surface level clean. But the shower definitely needed attention. The telephone was even connected to the wall. Their was burn marks all along the tub. There was build up around the shower head. At least the water was warm. Terrible customer service from the staff. Also if u have to speak to your customers through a bullet proof window. It’s definitely not a safe area.
There is no free breakfast, got to room on 2nd floor, steps only. No air was on, stifling heat, took hours to cool down. No outlets in bathroom worked. Coffee maker in room didn't work. No breakfast and no coffee in lobby.
Bathroom floor had ashes in it. No breakfast because of renovations. Sheets have holes in them. Carpet and armchair were dirty.