Very clean hotel and room, comfy beds, hot fresh coffee and cold ac. I will choose this hotel again if in area.
1.0分
家庭亲子
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We woke up to roaches. The water for our showers/bathes was cold. The motel was just nasty. I don’t have to have perfect but everything just kept adding up to not a very good place. Will not stay there again!!
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酒店回复: We sincerely apologize for the issues you experienced during your stay. This is not the standard we aim to provide, and we are addressing your concerns to improve the experience for future guests.
3.0分
情侣出游
The property was not as pictured online. Was disappointed in the cleanlines or a property as a whole.
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酒店回复: Thank you for your feedback. We’re sorry to hear the property did not meet your expectations and will work with our team to address cleanliness and presentation.
2.0分
商务出差
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Very uncomfortable.
The staff and front desk were very nice; however, the bed was extremely uncomfortable, and I didn't get any sleep all night. I asked for the manager to call me, and stated that I didn't want a refund but I wanted him to know that the mattress in that room needed to be changed. He never called.
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酒店回复: Thank you for sharing your experience. We’re glad you found our staff welcoming and apologize for the discomfort you experienced. We have since followed up on your concerns with our team to ensure they are addressed properly.
2.0分
其他
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The room was stale and musty smelling. It was hot when we arrived and barely cooled by end of stay. The hotel staff was very pleasant on arrival, and even when we complained about the odor and heat, the personnel was very nice and accommodating to the extent that she could handle the problem. We won’t stay there again because of the physical conditions. Wish we could say we would because of the nice people there.
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酒店回复: Thank you for your feedback. We’re glad to hear our staff provided friendly service, but we sincerely apologize for the odor and cooling issues you experienced. Your comments are important, and we’ll be addressing these concerns to improve future stays.
5.0分
家庭亲子
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Had a bad stinky carpet smell in the room. Sprayed my cologne to mask it. Pool light never turned on during the evening either.
Staff were nice and accommodating.
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酒店回复: Thank you for your feedback. We’re glad our staff was accommodating, and we apologize for the carpet odor and pool light issues. We’ll be addressing these concerns to improve the guest experience.
1.0分
其他
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I didn’t stay there. Due to illness I cancelled the reservation early Friday morning (Aug 8 th) . Please don’t charge me for this. The desk clerk said he cancer my reservation. Thank you.
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酒店回复: We appreciate you taking the time to share some feedback. Any changes needed to be made for bookings made through third-party companies must be administered by that company.
1.0分
家庭亲子
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The hotel and rooms smelled like mold & mildew. The bedsheets and were damp from the humidity as well as our clothing for the few hours we were away. There was mold in the restroom.
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酒店回复: We sincerely apologize for the issues you experienced during your stay. This is not the standard we strive to provide, and we are addressing your concerns to ensure future guests have a comfortable experience.
5.0分
其他
Enjoyed Stay
I did rest well the only thing different on this visit was breakfast less to chose from. I did not notice a cook on site like before.
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酒店回复: Thank you for sharing your feedback and for rating your stay a 10/10! We’re happy to hear you rested well. We appreciate your note about breakfast variety and will share it with our team as we look for ways to improve. We look forward to welcoming you back soon!
房间好得令人难以置信，睡得很香。服务人员也很专业。非常棒。
Clean, comfy and cold ac!
Very clean hotel and room, comfy beds, hot fresh coffee and cold ac. I will choose this hotel again if in area.
We woke up to roaches. The water for our showers/bathes was cold. The motel was just nasty. I don’t have to have perfect but everything just kept adding up to not a very good place. Will not stay there again!!
The property was not as pictured online. Was disappointed in the cleanlines or a property as a whole.
Very uncomfortable.
The staff and front desk were very nice; however, the bed was extremely uncomfortable, and I didn't get any sleep all night. I asked for the manager to call me, and stated that I didn't want a refund but I wanted him to know that the mattress in that room needed to be changed. He never called.
The room was stale and musty smelling. It was hot when we arrived and barely cooled by end of stay. The hotel staff was very pleasant on arrival, and even when we complained about the odor and heat, the personnel was very nice and accommodating to the extent that she could handle the problem. We won’t stay there again because of the physical conditions. Wish we could say we would because of the nice people there.
Had a bad stinky carpet smell in the room. Sprayed my cologne to mask it. Pool light never turned on during the evening either.
Staff were nice and accommodating.
I didn’t stay there. Due to illness I cancelled the reservation early Friday morning (Aug 8 th) . Please don’t charge me for this. The desk clerk said he cancer my reservation. Thank you.
The hotel and rooms smelled like mold & mildew. The bedsheets and were damp from the humidity as well as our clothing for the few hours we were away. There was mold in the restroom.
Enjoyed Stay
I did rest well the only thing different on this visit was breakfast less to chose from. I did not notice a cook on site like before.