We reserved a non smoking king room. We checked in and we’re given the most run down disgusting smoked in room.? The bathtubs looked like they were literally never cleaned there was layers of soap scum. I walked back in the office to tell them about the bathroom being so dirty. The manager refused to give us a clean equivalent room. They charged us $20 more to have a room that was cleaned. After paying the additional money the new room also had a dirty bathroom. The maids do not clean the bathtubs! This is totally a health/safety issue…I was shocked. . The knights inn is an older cheap motel too but they at least had clean bathrooms! I wouldn’t choose this place again, it’s filthy & unsafe. I’ll include pictures to show how many layers of soap scum were present.
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酒店回复: Dear Alisha, It's unfortunate to hear that you encountered cleanliness issues during your visit and we hope you'll accept our apologies. This is never our intention and we'll be sure to discuss your comments with our housekeeping team to ensure that this doesn't happen again in the future.
5.0分
独自旅行
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I checked in and my TV wasn’t working so I called and they said the maintenance personnel would be by. Ten minutes later the manager was at my door extending me another room just across the hall that worked fine. The management and staff were very nice.
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酒店回复: Dear Stuart P, Thank you for taking the time to share your experience. I’m glad we were able to quickly resolve the issue with your TV and that you found our management and staff to be helpful and accommodating. We truly believe that our team makes a difference, and your kind words reinforce that. We look forward to welcoming you back on your next visit!
We reserved a non smoking king room. We checked in and we’re given the most run down disgusting smoked in room.? The bathtubs looked like they were literally never cleaned there was layers of soap scum. I walked back in the office to tell them about the bathroom being so dirty. The manager refused to give us a clean equivalent room. They charged us $20 more to have a room that was cleaned. After paying the additional money the new room also had a dirty bathroom. The maids do not clean the bathtubs! This is totally a health/safety issue…I was shocked. . The knights inn is an older cheap motel too but they at least had clean bathrooms! I wouldn’t choose this place again, it’s filthy & unsafe. I’ll include pictures to show how many layers of soap scum were present.
I checked in and my TV wasn’t working so I called and they said the maintenance personnel would be by. Ten minutes later the manager was at my door extending me another room just across the hall that worked fine. The management and staff were very nice.