酒店回复: Hi Zoryada, thank you for sharing your experience. I’m truly sorry to hear about the condition of the place during your stay from May 2-4, 2025. It’s disappointing to know that the cleanliness didn’t meet your expectations, and I apologize for the inconvenience caused, especially with the added stress of your sister’s wedding. We take such feedback seriously and are looking into this matter to ensure it doesn’t happen again. We hope to have the chance to provide you with a better experience in the future.
5.0分
其他
原文
翻译提供方：Google
很好
虽然是临时决定入住，但房间很干净，入住也很方便。没有遇到任何问题。房间很漂亮。
4.0分
其他
原文
翻译提供方：Google
满足了我们一晚住宿的需求。房子采光充足，而且新刷了油漆。在当地绝对物有所值。
3.0分
商务出差
The selection for breakfast was very limited didnt have enought to feed us with. Not sure be going back
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酒店回复: Thank you for sharing your feedback, Ignacio. We’re sorry to hear the breakfast selection didn’t meet your expectations. We’re currently reviewing our offerings to ensure better variety and availability for all guests. We appreciate your stay with us and hope to have the chance to welcome you back for an improved experience.
3.0分
商务出差
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Room was clean and comfortable. No iron available- not just in the room, they could not provide one at all. Service was poor. Demanded that I come to the front desk at 10:00 pm because they forgot to charge pet fee.
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酒店回复: Dear Michael,Thank you for your review and for mentioning that the room was clean and comfortable.We sincerely apologize for the confusion and inconvenience. Irons are not kept in rooms and are not delivered; guests simply pick them up at the front desk. We clearly failed to communicate this and should have had one ready for you without making you wait or come down at 10:00 pm—especially after forgetting to charge the pet fee at check-in.We’ve reviewed both issues with the team to ensure clearer communication and proper procedures moving forward.Your feedback is greatly appreciated, and we hope you’ll give us another chance to provide a seamless stay.
1.0分
其他
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The room was absolutely filthy. The fridge was so dirty I couldn’t even store food inside of it. The bathroom, just dryer, tub, toilet just dirty.There were pest issues all throughout the building. The breakfast was non-existent and the staff incredibly rude and short. The parking was the only thing that was fine which is a same.
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酒店回复: Dear Amani,Thank you for your review. We’re truly sorry for the filthy room, dirty fridge and bathroom, pest issues, missing breakfast, and rude staff. These fall far below our standards.Your feedback has been shared with housekeeping, maintenance, and front desk for immediate action: deep cleaning, pest control, and staff retraining.We appreciate your honesty and hope to welcome you back.
2.0分
其他
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I wont stay here again.
The room smelled like cigarettes. The floors were so dirty my feet turned black.
The front desk person was friendly, but it was difficult to understand his instructions.
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酒店回复: Thank you for your feedback, Valorie. We’re sorry to hear about your experience. We’ll address the cleanliness issues and work on improving communication with our front desk staff. We hope to have the chance to serve you better in the future.
1.0分
其他
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We ended up leaving and getting a refund. The manager could not understand English very well so we had a difficult time communicating. We were not able to actually get in our room due to the door being locked from the inside from the privacy latch which can only be locked from the inside. The manager tried to open it with a physical card to get it to open for us but after 15 minutes we asked for a refund. We were sweating in the lobby area and the hallways of the building due to no AC. It did not feel safe and the furniture in the lobby was extremely worn. The public bathroom in the lobby was disgusting and the manager was in a T-shirt and jeans. The whole experience gave us a very unsafe and dirty vibe and when he was not able to get us in the room; that was the last straw so we left. I'm still not sure why the room was locked from the inside unless someone was already in there or employees were in there and didn't want to be seen. It was very weird and uncomfortable. When we had a hard time communicating, we knew it was not a good idea to stay since it just piled on to all the other things wrong. Don't trust the pictures on here. Spend the extra money and go somewhere else. There was also an issue with the manager removing the charge on my card but then it showing back up after we left. I called the credit card company and it eventually was removed. Not sure how that happened but the manager was not helpful due to the communication issue.
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酒店回复: Dear Wayne,We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. We understand how frustrating it must have been to face communication difficulties and issues with the room access. This is not the level of service we strive to provide.Please know that we have addressed the matters you mentioned with our staff to ensure clearer communication and smoother check-in procedures going forward. We are also reviewing the lobby and maintenance concerns you raised.We apologize for the inconvenience and thank you for your feedback—it helps us improve for future guests.
5.0分
其他
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Very comfortable beds
I was pleased with my stay. Excellent service, parking lots are very well lit, they have charging stations for e cars, the best was soooo comfortable, and free ice machine. What I would recommend is bring your own pillows. The ones there are horrible, and I feel advertising a free continental b fast was far fetched. We went down and all that was offered was coffee, bagels with cream cheese. Nothing else. It was still a great deal and I would stay again.
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酒店回复: Dear Misty,Thank you so much for sharing your feedback and for rating us a 10/10! We’re thrilled to hear you enjoyed our service, comfortable beds, parking lot lighting, EV charging stations, and amenities. Your comments about the pillows and breakfast are very valuable—we’ll take them into consideration as we continue improving our guest experience.We truly appreciate your kind words and are so glad you found your stay to be a great deal. We look forward to welcoming you back again soon!
5.0分
家庭亲子
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I really don't recommend it, the beds are too small to be called double beds, it smells bad when you enter where it says no smoking, the towels are full of hair, there were cockroaches, I think with Someone who cleans better and washes the towels better because one has children and needs the accommodation to be well for their safety.
这地方太恶心了。我们进去只是为了睡觉，然后就自己去买床单了，因为床单太脏了。要不是我姐姐要结婚，我早就取消了，睡在车里了。这地方太恶心了！！
很好
虽然是临时决定入住，但房间很干净，入住也很方便。没有遇到任何问题。房间很漂亮。
满足了我们一晚住宿的需求。房子采光充足，而且新刷了油漆。在当地绝对物有所值。
The selection for breakfast was very limited didnt have enought to feed us with. Not sure be going back
Room was clean and comfortable. No iron available- not just in the room, they could not provide one at all. Service was poor. Demanded that I come to the front desk at 10:00 pm because they forgot to charge pet fee.
The room was absolutely filthy. The fridge was so dirty I couldn’t even store food inside of it. The bathroom, just dryer, tub, toilet just dirty.There were pest issues all throughout the building. The breakfast was non-existent and the staff incredibly rude and short. The parking was the only thing that was fine which is a same.
I wont stay here again.
The room smelled like cigarettes. The floors were so dirty my feet turned black.
The front desk person was friendly, but it was difficult to understand his instructions.
We ended up leaving and getting a refund. The manager could not understand English very well so we had a difficult time communicating. We were not able to actually get in our room due to the door being locked from the inside from the privacy latch which can only be locked from the inside. The manager tried to open it with a physical card to get it to open for us but after 15 minutes we asked for a refund. We were sweating in the lobby area and the hallways of the building due to no AC. It did not feel safe and the furniture in the lobby was extremely worn. The public bathroom in the lobby was disgusting and the manager was in a T-shirt and jeans. The whole experience gave us a very unsafe and dirty vibe and when he was not able to get us in the room; that was the last straw so we left. I'm still not sure why the room was locked from the inside unless someone was already in there or employees were in there and didn't want to be seen. It was very weird and uncomfortable. When we had a hard time communicating, we knew it was not a good idea to stay since it just piled on to all the other things wrong. Don't trust the pictures on here. Spend the extra money and go somewhere else. There was also an issue with the manager removing the charge on my card but then it showing back up after we left. I called the credit card company and it eventually was removed. Not sure how that happened but the manager was not helpful due to the communication issue.
Very comfortable beds
I was pleased with my stay. Excellent service, parking lots are very well lit, they have charging stations for e cars, the best was soooo comfortable, and free ice machine. What I would recommend is bring your own pillows. The ones there are horrible, and I feel advertising a free continental b fast was far fetched. We went down and all that was offered was coffee, bagels with cream cheese. Nothing else. It was still a great deal and I would stay again.
I really don't recommend it, the beds are too small to be called double beds, it smells bad when you enter where it says no smoking, the towels are full of hair, there were cockroaches, I think with Someone who cleans better and washes the towels better because one has children and needs the accommodation to be well for their safety.