酒店回复: Dear Penelope,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It's great to see you enjoyed your stay, resulting in a 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
The paint in the bathroom looked dirty. Needed updates. I reserved a queen bed. Got 2 beds. Just overall was ok for a place to lay your head
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bathroom and the concern you had regarding with your reservation. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Reyshe Red Roof Management RediResponse Specialist
2.0分
情侣出游
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A small cockroach in the bathroom and a few bugs around the bed. One of the towels was disgusting. Overall the room was small and did not feel clean. Really poor experience
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Nashville North - Goodlettsville. We are saddened to read that your stay fell short of your expectations due to the possible state of towels, the size of the room, the bugs and cockroaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We hope that you will give us the opportunity to provide you with a better experience at Red Roof the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
其他
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The bed was very comfortable. It was not a full size queen bed. The water spigot in the tub was dripping, so the pressure was not good. No freezer in the refrigerator.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. I'm glad you found the bed comfortable. I am sorry to hear about the bed size discrepancy, the dripping water spigot affecting water pressure, and the missing freezer in your refrigerator. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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It was and smoking free hotel but the room still smelled like someone smoked a pack of cigarettes the night before, the staff promptly came to the room and spread deodorizer in the room and made it a lot better to stay in it.
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It is unfortunate to learn that the smell you mentioned may have fallen short of your expectations. We are saddened to read your comments. Yet, I am glad that our staff resolved the situation promptly during your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
We had a reservation and they did not have a room for us. The hotel was run down, dirty, noisy, and I did not feel safe
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location and the issue with your reservation you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
商务出差
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Meh. I’d keep driving.
It wasn’t that great. Especially for the price. The front desk lady was about as welcoming as watching paint dry. The room was non-smoking and of course had a funky smoke/whatever smell. The bed was lumpy in the weirdest way. If you’re exhausted and there’s no where else stay here. If not.. keep driving. I didn’t see any bugs which was a plus. The floor was dirty and it was just basically a place to sleep for a few hours because we had no choice.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. I'm very sorry to read about the issues you experienced during your recent stay. It sounds like the air quality and bed quality were major disappointments, and I understand your frustration, especially in light of the cost. I regret that the staff interaction was not up to par. We appreciate you noting that you didn't see any bugs.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
5.0分
其他
We had great stay at Red Roof. It was great room. Pretty clean. Very enjoyable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ Nashville North - Goodlettsville. We are so pleased to hear that you had a great stay and found our accommodations to be clean and enjoyable. Your satisfaction is our top priority, and we are happy we met your expectations.We aim to provide you with an exceptional experience at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
Stay was okay…. property seems a bit run down, old dirty fixtures, and the bed was super hard and the pillows were tiny and seemed dirty.
酒店很旧，需要清洁，上二楼的楼梯几乎要塌下来，所有东西都很脏，状况很差，枕头看起来像石头
好的
The paint in the bathroom looked dirty. Needed updates. I reserved a queen bed. Got 2 beds. Just overall was ok for a place to lay your head
A small cockroach in the bathroom and a few bugs around the bed. One of the towels was disgusting. Overall the room was small and did not feel clean. Really poor experience
The bed was very comfortable. It was not a full size queen bed. The water spigot in the tub was dripping, so the pressure was not good. No freezer in the refrigerator.
It was and smoking free hotel but the room still smelled like someone smoked a pack of cigarettes the night before, the staff promptly came to the room and spread deodorizer in the room and made it a lot better to stay in it.
We had a reservation and they did not have a room for us. The hotel was run down, dirty, noisy, and I did not feel safe
Meh. I’d keep driving.
It wasn’t that great. Especially for the price. The front desk lady was about as welcoming as watching paint dry. The room was non-smoking and of course had a funky smoke/whatever smell. The bed was lumpy in the weirdest way. If you’re exhausted and there’s no where else stay here. If not.. keep driving. I didn’t see any bugs which was a plus. The floor was dirty and it was just basically a place to sleep for a few hours because we had no choice.
We had great stay at Red Roof. It was great room. Pretty clean. Very enjoyable.
Stay was okay…. property seems a bit run down, old dirty fixtures, and the bed was super hard and the pillows were tiny and seemed dirty.