酒店回复: Dear Penelope,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It's great to see you enjoyed your stay, resulting in a 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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It was and smoking free hotel but the room still smelled like someone smoked a pack of cigarettes the night before, the staff promptly came to the room and spread deodorizer in the room and made it a lot better to stay in it.
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Nashville North - Goodlettsville. It is unfortunate to learn that the smell you mentioned may have fallen short of your expectations. We are saddened to read your comments. Yet, I am glad that our staff resolved the situation promptly during your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
We had a reservation and they did not have a room for us. The hotel was run down, dirty, noisy, and I did not feel safe
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location and the issue with your reservation you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
商务出差
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Meh. I’d keep driving.
It wasn’t that great. Especially for the price. The front desk lady was about as welcoming as watching paint dry. The room was non-smoking and of course had a funky smoke/whatever smell. The bed was lumpy in the weirdest way. If you’re exhausted and there’s no where else stay here. If not.. keep driving. I didn’t see any bugs which was a plus. The floor was dirty and it was just basically a place to sleep for a few hours because we had no choice.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. I'm very sorry to read about the issues you experienced during your recent stay. It sounds like the air quality and bed quality were major disappointments, and I understand your frustration, especially in light of the cost. I regret that the staff interaction was not up to par. We appreciate you noting that you didn't see any bugs.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
2.0分
其他
Stay was okay…. property seems a bit run down, old dirty fixtures, and the bed was super hard and the pillows were tiny and seemed dirty.
4.0分
情侣出游
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The lady at the check-in desk was great ! The room was very clean with good amenities. Cracker Barrel Restaurant is very close not to mention many others, so food is very obtainable. I plan to return again soon when I am in the Nashville area again.
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酒店回复: Dear Gene,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. We're delighted to hear that you had such a positive experience with our check-in service, found your room clean and well-equipped, and appreciated the convenient access to nearby restaurants. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Thank you again for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
商务出差
This hotel is terrible. May be the worst experience i have had since i started traveling years ago.
1.0分
家庭亲子
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Went there because they had in room cribs advertised on their amenities since we were traveling with our 6 month old, they did not have any. The lady checking us in took forever to wait on us and made it seem like we were in the wrong for wanting to check in because she was too busy trying to eat her food that she had and us checking in was taking her away from eating which, she made clear in her tone and facial expressions she didn't appreciate. The room itself was dirty and looked like no one cleaned it at all prior to our stay.
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酒店回复: Dear Levi,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. I am deeply sorry to hear about the issues you encountered during your stay. It is unacceptable that we did not have a crib available, especially since it was advertised as an amenity. I also apologize for the poor service you received during check-in and the uncleanliness of your room. This is not the standard we aim to provide.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
朋友出游
Got a non smoking room but it smelled like someone just got done smoking
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Nashville North - Goodlettsville. It's disheartening to learn that your stay fell short of your expectations due to the possible odor you observed. We apologize for the discomfort this caused during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
酒店很旧，需要清洁，上二楼的楼梯几乎要塌下来，所有东西都很脏，状况很差，枕头看起来像石头
好的
It was and smoking free hotel but the room still smelled like someone smoked a pack of cigarettes the night before, the staff promptly came to the room and spread deodorizer in the room and made it a lot better to stay in it.
We had a reservation and they did not have a room for us. The hotel was run down, dirty, noisy, and I did not feel safe
Meh. I’d keep driving.
It wasn’t that great. Especially for the price. The front desk lady was about as welcoming as watching paint dry. The room was non-smoking and of course had a funky smoke/whatever smell. The bed was lumpy in the weirdest way. If you’re exhausted and there’s no where else stay here. If not.. keep driving. I didn’t see any bugs which was a plus. The floor was dirty and it was just basically a place to sleep for a few hours because we had no choice.
Stay was okay…. property seems a bit run down, old dirty fixtures, and the bed was super hard and the pillows were tiny and seemed dirty.
The lady at the check-in desk was great ! The room was very clean with good amenities. Cracker Barrel Restaurant is very close not to mention many others, so food is very obtainable. I plan to return again soon when I am in the Nashville area again.
This hotel is terrible. May be the worst experience i have had since i started traveling years ago.
Went there because they had in room cribs advertised on their amenities since we were traveling with our 6 month old, they did not have any. The lady checking us in took forever to wait on us and made it seem like we were in the wrong for wanting to check in because she was too busy trying to eat her food that she had and us checking in was taking her away from eating which, she made clear in her tone and facial expressions she didn't appreciate. The room itself was dirty and looked like no one cleaned it at all prior to our stay.
Got a non smoking room but it smelled like someone just got done smoking