Staff had no control of guests, had loud guests come in after midnight, they needed to be reminded of the time and that they were not the only guests, mattress was awful and just wore out, no ice on the floor we were on , very disappointed.
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酒店回复: Thank you for sharing your feedback. We’re sorry for the inconvenience with the late-night noise and mattress comfort. While the event was outside of quiet hours, we understand it may have disrupted your stay and we’ll remind guests to be mindful.
4.0分
家庭亲子
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Decent place for our stop over stay on the way to Chicago. It was quiet, the parking lot was well lit, and the staff was very friendly, especially the night clerk. Breakfast was good! Eggs, waffles, bagels, sausage and more! Didn't get a chance to use the gym or pool but they looked fine from what we saw and certainly would have if we were staying longer. Only complaint is that the 2nd floor smelled of cigarette smoke. Not sure if they have smoking rooms or not as we didn't ask and are non smokers.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review about the smoke smell. We don't have any smoking rooms, but some guest must think we do. We are working with our Leadership Team on resolving this issue. We hope for another opportunity to host you in the future.
1.0分
其他
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Bed bugs. Get your bed bugs.
Everything seemed great at first. Good location, decent prices, room didnt seem too unclean. Well forget that!!!! Because my friend and I woke up covered in bites!! Definitely not mosquito bites, huge lines of extremely itchy and painful Big bites. We think it was bed bugs! On top of that breakfast was inedible, the elevators were sketchy, and the stairways smelled like urine! Had a rude experience with a lady who worked there as well. Never staying at this place again, and wouldn't recommend unless you like getting eaten while you sleep.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We are working with our leadership team on resolving this issue. We hope for another opportunity to host you in the future.
2.0分
商务出差
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Staff was very helpful correcting MY error in booking for a minimal fee, which I gladly paid, however the mattress was sunk in in the middle of the bed & not comfortable so did not sleep well at all.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We are working with our maintenance dept on resolving this issue. We hope for another opportunity to host you in the future.
3.0分
情侣出游
Get what you pay for. Not the cleanest, but staff was helpful. Area around doesn’t look great, but plenty safe.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We are working with our maintenance dept on resolving this issue. We hope for another opportunity to host you in the future.
1.0分
其他
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The wifi would sporadically work,the tv didn't work for over 72hrs,the beds were very uncomfortable,the remodel was poorly done,they charged my credit card that I was only using to hold the reservation when I wanted to use a different one it caused my accts to get messed up,said they reversed the charge and actually did not,I had to go back and have them do it while I watched them,the pool was closed in the heat! The eggs and sausage for breakfast was terrible!
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We are working with our Leadership Team on resolving this issue. We hope for another opportunity to host you in the future.
4.0分
家庭亲子
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Was a good stay. Accessible from the freeway. Pool was closed 😢 no hot tub 😢. Room was clean. Staff was good. Breakfast was decent. Breakfast closes at 9:00 and they take that seriously. I got in there at 9:01 and the lady was already taking everything out. I mean you think they’d give you a couple minutes extra. So just be on time to breakfast.
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酒店回复: Thank you for taking time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. Our pool closes on Labor Day for the fall season. But we are always happy to hear from our guest. We hope you come again.
1.0分
其他
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Older property and it shows would not stay again no cable at the time we checked in. Breakfast was ok nothing to write home about staff as ok but follow thur about our issue was poor price was a bit high for what you get
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We have spoken with our leadership team on how to make improvements. We hope for another opportunity to host you in the future.
3.0分
其他
Room had a nasty sour smell. Moved to another with the same issue. The third room was fine. Breakfast was great
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酒店回复: Thanks for sharing your feedback. We’re glad you enjoyed the breakfast, but we’re sorry for the odor issues in your first rooms. We’ll review this with our team to prevent future occurrences.
5.0分
其他
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The welcome staff were so friendly and asked the basic question like where you wanted your room upstairs or ground. Other places don't!! This was awesome I felt like I was allowed to choose what I wanted.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Your feedback is very important to us. We hope for another opportunity to host you in the future.
Staff had no control of guests, had loud guests come in after midnight, they needed to be reminded of the time and that they were not the only guests, mattress was awful and just wore out, no ice on the floor we were on , very disappointed.
Decent place for our stop over stay on the way to Chicago. It was quiet, the parking lot was well lit, and the staff was very friendly, especially the night clerk. Breakfast was good! Eggs, waffles, bagels, sausage and more! Didn't get a chance to use the gym or pool but they looked fine from what we saw and certainly would have if we were staying longer. Only complaint is that the 2nd floor smelled of cigarette smoke. Not sure if they have smoking rooms or not as we didn't ask and are non smokers.
Bed bugs. Get your bed bugs.
Everything seemed great at first. Good location, decent prices, room didnt seem too unclean. Well forget that!!!! Because my friend and I woke up covered in bites!! Definitely not mosquito bites, huge lines of extremely itchy and painful Big bites. We think it was bed bugs! On top of that breakfast was inedible, the elevators were sketchy, and the stairways smelled like urine! Had a rude experience with a lady who worked there as well. Never staying at this place again, and wouldn't recommend unless you like getting eaten while you sleep.
Staff was very helpful correcting MY error in booking for a minimal fee, which I gladly paid, however the mattress was sunk in in the middle of the bed & not comfortable so did not sleep well at all.
Get what you pay for. Not the cleanest, but staff was helpful. Area around doesn’t look great, but plenty safe.
The wifi would sporadically work,the tv didn't work for over 72hrs,the beds were very uncomfortable,the remodel was poorly done,they charged my credit card that I was only using to hold the reservation when I wanted to use a different one it caused my accts to get messed up,said they reversed the charge and actually did not,I had to go back and have them do it while I watched them,the pool was closed in the heat! The eggs and sausage for breakfast was terrible!
Was a good stay. Accessible from the freeway. Pool was closed 😢 no hot tub 😢. Room was clean. Staff was good. Breakfast was decent. Breakfast closes at 9:00 and they take that seriously. I got in there at 9:01 and the lady was already taking everything out. I mean you think they’d give you a couple minutes extra. So just be on time to breakfast.
Older property and it shows would not stay again no cable at the time we checked in. Breakfast was ok nothing to write home about staff as ok but follow thur about our issue was poor price was a bit high for what you get
Room had a nasty sour smell. Moved to another with the same issue. The third room was fine. Breakfast was great
The welcome staff were so friendly and asked the basic question like where you wanted your room upstairs or ground. Other places don't!! This was awesome I felt like I was allowed to choose what I wanted.