Housekeeping every other day, we ran out of toilet paper because they left half a roll for us on check in. Ice machine broken on first floor and elevators broken so handicapped can’t get ice. Floors are dirty. Outside of the elevator the whole place is very neglected
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酒店回复: Hello Brian,Thank you for sharing your concerns. We consistently strive to maintain the highest standards of cleanliness and service. Your feedback regarding housekeeping, maintenance issues, and overall facility upkeep is important, and it will be shared with our management team for further evaluation. We appreciate your insights, as they help us improve for future guests and ensure a better experience moving forward.
3.0分
情侣出游
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The breakfast menu had a lot of variety. Parking was available right outside our door. Handicap accessible room needs to be updated with an ADA height toilet & grab bars on the side of toilet, not behind it.
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酒店回复: Hello Jacqueline,Thank you for your feedback regarding the breakfast variety and parking convenience. We're glad to hear you found those aspects enjoyable. Your suggestions about the accessibility features in the room are valuable, and we appreciate your input as it helps us continue to enhance our offerings for all our guests. We hope you enjoyed your overall stay and consider us for your future visits.
1.0分
家庭亲子
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My leg was recently amputated so I’m a disabled person I asked for a ADA room on the first floor. They told me they didn’t have any and then that that had two beds in it so I told them that I would take the one bit ADA room and they said it was a smoking room if that would be OK and I said yes Then they ended up giving me the two bed room, smoking room, and the bathroom hat only one handicap bar behind the toilet the toilet was small, not elevated, and The lid was wiggling all over. The room was not ADA compliant. It did not have an ADA shower or toilet and adding a bar behind the toilet where you cannot even reach to get up is not ADA compliant. The sheets were not up to part of the room was not up to par. It was not handicap accessible. It was very hard for me to get into the room and out of the room into the toilet and the restroom area. I will not be staying at another hotel like this ever again.
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酒店回复: Hello Carmelo,Thank you for sharing your experience with us. We take all feedback seriously and strive to improve our services. Your concerns regarding the accessibility features of your room and overall cleanliness have been noted. We apologize for any inconvenience you faced during your stay. If you would like to discuss your experience further, please reach out to our management team directly. We appreciate your feedback and hope for a better experience in the future.
3.0分
其他
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Pros: The staff was friendly, the bed was comfortable, it was easy to park directly in front of my room, I didn't hear a lot of noise from neighboring rooms, it had a small fridge & microwave, and Starbucks and the Pilot station made it easy to get gas and coffee.
Cons: The room I was in looked like it was falling apart. You could feel underneath the tub with the flooring was bowed up and they probably had a lot of water damage. I was nervous taking a shower in there and I refused to bathe my toddler in the bathtub because I was a little concerned we might fall through. It feels like the subfloor is completely rotted out from water damage. The floors were dirty in my daughter's feet were almost black within 15 minutes of running around barefooted on the floor. You could tell where there were holes in the wall that were barely patched, a couple of the handles on the dresser were broken off, the AC was loud when it was on, several of the wooden blinds were broken, and the security latch up top was loose to the point. If my daughter opened the door it wouldn't catch properly and she could escape. My sister stayed there one night and they charged her on top of me paying for the room with *******. I had to talk to them and ******* twice before I could get someone to agree to refund me. Her room was in a lot better shape but she said the carpets were pretty dirty. Overall it's not a bad hotel but the room I was in severely needs to be remodeled because it's falling apart.
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酒店回复: Hello Ashley,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the friendliness of our staff and the convenience of parking. However, we truly regret that your room did not meet your expectations and that the condition affected your stay. Your detailed comments will be shared with the management team for further review, as we continuously strive to improve. We appreciate your input and hope your future travels are more enjoyable.
2.0分
家庭亲子
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Staff was friendly. Room was dirty. Closet was a rod barely attached to the wall. Daylight showing under the door—this was a door to the outside! Milk for breakfast was sour. Didn’t eat anything else. There was a pan full of sausages. Made me wonder when that was cook then reheated. Will not stay there again. Cannot recommend.
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酒店回复: Hello Gail,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found our staff friendly, but we regret that your experience with the room and breakfast did not meet your expectations. Your comments regarding the cleanliness and condition of the room, as well as the breakfast items, will be shared with the management team. We appreciate you bringing these issues to our attention as it helps us improve our services. Your insights are valuable, and we hope you may consider giving us another chance in the future.
2.0分
情侣出游
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Fell out of bathtub as the bottom was rotted out and kept moving as it was soft and unstable. Exposed wiring. Breakfast ok, staff ok lobby ok but rooms need updating and maintenanct
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酒店回复: Hello Tracy,Thank you for sharing your feedback. We're glad to hear you found the breakfast and staff satisfactory, but we regret that your room did not meet your expectations. Your concerns regarding maintenance and safety have been noted and will be addressed with our team to improve the experience for future guests. We hope you'll consider staying with us again in the future, as we continuously work to enhance our facilities and services.
5.0分
商务出差
Great friendly helpful staff. Quiet and safe yet convenient. Snazzy little breakfast. Older but well kept hotel. Great price
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酒店回复: Hello Lydia,Thank you for sharing your positive experience with our friendly staff and the overall atmosphere of the hotel. We're glad to hear you enjoyed the breakfast and found the location to be convenient. Your feedback about our well-kept property is appreciated, as we strive to maintain our facilities. We hope to welcome you back on your next visit!
4.0分
家庭亲子
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Good stay for a good value, Motel is older but in fairly good shape the bath tub could have used a little TLC but over all good. Bed was comfy. Only minor complaint was no in-room coffee pot.
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酒店回复: Hello Donald,Thank you for sharing your feedback! We're glad to hear you had a good stay and found value in your experience. Your comments regarding the bathtub and the absence of an in-room coffee pot are appreciated and will be noted for future improvements. We hope to welcome you back for another enjoyable stay.
4.0分
家庭亲子
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All in all it was a good experience. The only negative comment I would make is the condition of the bathroom. The room we were assigned we found part of the ceiling was falling, no stopper for the tub, caulking of the toilet at the floor was done by a preschooler. Again, except for the bathroom it was very nice.
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酒店回复: Hello Richard,Thank you for sharing your feedback about your recent stay. We're glad to hear you had a good experience overall. Your comments regarding the bathroom condition have been noted, as we always strive to ensure our facilities meet high standards. We appreciate your input and hope to welcome you back for an even better stay in the future.
4.0分
其他
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Basic hotel but clean. Rooms are being refreshed. Our only complaint was housekeeping only partially took care of our room.
Great place to stay when you need a place to sleep, shower.
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酒店回复: Hello Brenda,Thank you for sharing your thoughts. We appreciate your feedback regarding the housekeeping service, as it helps us understand our guests' experiences. We're glad to hear that you found the hotel clean and appreciate the ongoing updates to the rooms. Your feedback is invaluable, and we hope you choose to stay with us again for another restful experience.
Housekeeping every other day, we ran out of toilet paper because they left half a roll for us on check in. Ice machine broken on first floor and elevators broken so handicapped can’t get ice. Floors are dirty. Outside of the elevator the whole place is very neglected
The breakfast menu had a lot of variety. Parking was available right outside our door. Handicap accessible room needs to be updated with an ADA height toilet & grab bars on the side of toilet, not behind it.
My leg was recently amputated so I’m a disabled person I asked for a ADA room on the first floor. They told me they didn’t have any and then that that had two beds in it so I told them that I would take the one bit ADA room and they said it was a smoking room if that would be OK and I said yes Then they ended up giving me the two bed room, smoking room, and the bathroom hat only one handicap bar behind the toilet the toilet was small, not elevated, and The lid was wiggling all over. The room was not ADA compliant. It did not have an ADA shower or toilet and adding a bar behind the toilet where you cannot even reach to get up is not ADA compliant. The sheets were not up to part of the room was not up to par. It was not handicap accessible. It was very hard for me to get into the room and out of the room into the toilet and the restroom area. I will not be staying at another hotel like this ever again.
Pros: The staff was friendly, the bed was comfortable, it was easy to park directly in front of my room, I didn't hear a lot of noise from neighboring rooms, it had a small fridge & microwave, and Starbucks and the Pilot station made it easy to get gas and coffee.
Cons: The room I was in looked like it was falling apart. You could feel underneath the tub with the flooring was bowed up and they probably had a lot of water damage. I was nervous taking a shower in there and I refused to bathe my toddler in the bathtub because I was a little concerned we might fall through. It feels like the subfloor is completely rotted out from water damage. The floors were dirty in my daughter's feet were almost black within 15 minutes of running around barefooted on the floor. You could tell where there were holes in the wall that were barely patched, a couple of the handles on the dresser were broken off, the AC was loud when it was on, several of the wooden blinds were broken, and the security latch up top was loose to the point. If my daughter opened the door it wouldn't catch properly and she could escape. My sister stayed there one night and they charged her on top of me paying for the room with *******. I had to talk to them and ******* twice before I could get someone to agree to refund me. Her room was in a lot better shape but she said the carpets were pretty dirty. Overall it's not a bad hotel but the room I was in severely needs to be remodeled because it's falling apart.
Staff was friendly. Room was dirty. Closet was a rod barely attached to the wall. Daylight showing under the door—this was a door to the outside! Milk for breakfast was sour. Didn’t eat anything else. There was a pan full of sausages. Made me wonder when that was cook then reheated. Will not stay there again. Cannot recommend.
Fell out of bathtub as the bottom was rotted out and kept moving as it was soft and unstable. Exposed wiring. Breakfast ok, staff ok lobby ok but rooms need updating and maintenanct
Great friendly helpful staff. Quiet and safe yet convenient. Snazzy little breakfast. Older but well kept hotel. Great price
Good stay for a good value, Motel is older but in fairly good shape the bath tub could have used a little TLC but over all good. Bed was comfy. Only minor complaint was no in-room coffee pot.
All in all it was a good experience. The only negative comment I would make is the condition of the bathroom. The room we were assigned we found part of the ceiling was falling, no stopper for the tub, caulking of the toilet at the floor was done by a preschooler. Again, except for the bathroom it was very nice.
Basic hotel but clean. Rooms are being refreshed. Our only complaint was housekeeping only partially took care of our room.
Great place to stay when you need a place to sleep, shower.