酒店回复: ¡Muchísimas gracias por sus amables palabras! Nos alegra saber que disfrutó de su estancia con nosotros. Es maravilloso saber que apreció nuestro excelente servicio y el delicioso desayuno que ofrecemos. Nos comprometemos a brindar una experiencia memorable a todos nuestros huéspedes, y sus comentarios son muy importantes para nosotros. ¡Esperamos darle la bienvenida pronto para crear más recuerdos maravillosos juntos!
4.0分
其他
原文
翻译提供方：Google
隔壁房间很吵，早餐也很差。
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酒店回复: Gracias por sus comentarios. Lamentamos que el ruido haya causado molestias y que el desayuno no haya cumplido con sus expectativas. Sus comentarios nos ayudan a identificar áreas de mejora y abordaremos estas inquietudes con nuestro equipo. Esperamos tener la oportunidad de ofrecerle una mejor experiencia en el futuro.
5.0分
其他
原文
翻译提供方：Google
设施非常好，工作人员细心友好
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酒店回复: ¡Gracias por sus amables palabras! Nos alegra saber que disfrutó de nuestras instalaciones y que nuestro personal le causó una excelente impresión. ¡Esperamos darle la bienvenida pronto!
3.0分
其他
原文
翻译提供方：Google
早餐品种不多
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酒店回复: Gracias por compartir sus comentarios con nosotros. Nos alegra que haya disfrutado de su estancia en general y agradecemos sus comentarios sobre el desayuno. Siempre buscamos maneras de añadir más variedad, y sus comentarios nos ayudan a mejorar. ¡Esperamos tener la oportunidad de darle la bienvenida de nuevo para una experiencia aún mejor la próxima vez!
5.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Thank you so much your review! We're thrilled to know you had a great experience and truly appreciate your support. Hope to welcome you back soon!
3.0分
其他
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Woke up too early didn’t have any breakfast. But started my day in there. I had to change my room twice because the first room. The AC was out of order the second room. The door was locked so they had to put me in another room and I had to wait for it.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience you encountered during your stay, especially having to change rooms multiple times due to maintenance issues. That is not the smooth, comfortable experience we strive to provide.We understand how frustrating it must have been to deal with an AC that wasn’t working, a locked room door, and the additional wait time for a new room—especially when you started your day early and missed breakfast. Please be assured that we have addressed these concerns with our maintenance and front desk teams to prevent similar occurrences in the future.We appreciate your patience, and we hope you’ll consider giving us another opportunity to provide you with a much better and more seamless stay.
5.0分
商务出差
The shower curtain was not great. It was too long and and causing trip hazard when taking shower. Also toilet was a cheap quality and did flush properly
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酒店回复: Hello,Thank you for sharing your feedback with us. We’re sorry to hear about the issues you encountered with the shower curtain and the toilet during your stay. Your comfort and safety are very important to us, and we understand how frustrating these inconveniences can be.Please know that we have shared your comments with our maintenance team so the shower curtain can be adjusted and the toilet inspected and corrected immediately. We truly appreciate you bringing this to our attention so we can continue improving the guest experience.We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay in the future.
1.0分
情侣出游
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I booked through ******* while traveling and and put my location in as Palm Coast. This hotel came up as the third option in the list. I am not familiar with the area and since it was the 3rd listed I didn’t even think to check it so I booked it. I mapped it and it was over 3 hours away from where I was and I was ready to stop for the night. I immediately contacted ******* and the agent was extremely nice explaining that it was non refundable but would contact the hotel to see if they would accept the waiver and cancel the reservation. After 3 phone calls and no answer the agent raised an emergent issue for the team to continue to contact the hotel and I received a message the next morning that the hotel refused to cancel the reservation. I understand non refundable and it was totally on me for not checking and rechecking but did it really financially hurt this hotel to lose $158?? We travel A LOT and Holiday Inn Express will not be getting our business again! It’s a shame the almighty dollar is more important than forgiving an honest mistake!
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酒店回复: Thank you for taking the time to share what happened. We’re truly sorry for the frustration you experienced while traveling — we understand how stressful it can be when plans change unexpectedly, especially late at night.While third-party reservations do have strict cancellation policies that we are required to follow, we never want a guest to feel unheard or unsupported. We apologize if you had difficulty reaching us during Expedia’s attempts to contact the hotel. That is not the experience we aim to provide, and we will be looking into this to ensure better communication moving forward.We appreciate your feedback and sincerely regret that this situation left you feeling disappointed. We hope you’ll reconsider staying with Holiday Inn Express in the future, so we can provide you with the positive experience you deserve.
5.0分
商务出差
Clean room staff was amazing. Breakfast was on point.Tierrah was who checked us in she was very welcoming. Definitely will come back.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your clean room, breakfast, and the amazing service from our staff. We’re especially glad that Tierrah made such a welcoming impression — we’ll be sure to share your kind words with her. We can’t wait to welcome you back again soon!
床单有味道，人员服务态度好
这是一个很棒的地方，服务很好，早餐
隔壁房间很吵，早餐也很差。
设施非常好，工作人员细心友好
早餐品种不多
不
Woke up too early didn’t have any breakfast. But started my day in there. I had to change my room twice because the first room. The AC was out of order the second room. The door was locked so they had to put me in another room and I had to wait for it.
The shower curtain was not great. It was too long and and causing trip hazard when taking shower. Also toilet was a cheap quality and did flush properly
I booked through ******* while traveling and and put my location in as Palm Coast. This hotel came up as the third option in the list. I am not familiar with the area and since it was the 3rd listed I didn’t even think to check it so I booked it. I mapped it and it was over 3 hours away from where I was and I was ready to stop for the night. I immediately contacted ******* and the agent was extremely nice explaining that it was non refundable but would contact the hotel to see if they would accept the waiver and cancel the reservation. After 3 phone calls and no answer the agent raised an emergent issue for the team to continue to contact the hotel and I received a message the next morning that the hotel refused to cancel the reservation. I understand non refundable and it was totally on me for not checking and rechecking but did it really financially hurt this hotel to lose $158?? We travel A LOT and Holiday Inn Express will not be getting our business again! It’s a shame the almighty dollar is more important than forgiving an honest mistake!
Clean room staff was amazing. Breakfast was on point.Tierrah was who checked us in she was very welcoming. Definitely will come back.