酒店回复: Thank you for your feedback. We're sorry to hear that your experience with breakfast and the service did not meet your expectations. We understand how important it is to have a welcoming and relaxed atmosphere during breakfast.We will address this with our team to ensure that breakfast times are clearly communicated and that all guests are treated with friendliness and respect, regardless of the time. We take your comments about the staff's attitude very seriously and will take appropriate steps to improve the service.Thank you again for sharing your experience. We hope to provide you with a more positive experience in the future.

酒店回复: Thank you for sharing your feedback with us. We are sorry that the carpet in your room did not meet your expectations. We have immediately informed our housekeeping team to carry out a thorough vacuuming and deep cleaning, and we will review our maintenance procedures to ensure this does not happen again.We appreciate you bringing this to our attention, as your comments help us to continually improve. We look forward to the opportunity to welcome you again and provide you with a more satisfactory experience.

酒店回复: Thank you for sharing your feedback. We're glad to hear your room was in good condition, but we’re sorry to learn that the accessible bathroom setup didn’t meet your expectations. We understand how important having the right accessibility features is, and we’ll be reviewing our room descriptions to ensure they clearly indicate which bathrooms include roll-in showers versus tubs. Please don’t hesitate to contact us directly before your next visit so we can help you reserve a room that best fits your needs.

酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially regarding the room condition and the interaction with our night staff. Your comfort and safety are our top priorities, and we sincerely apologize that we fell short in this instance.Please know that we have immediately addressed the issue in Room 218 and are taking corrective action to resolve the odor and humidity concerns. We’re also reviewing your comments with our team to ensure every staff member provides the level of courtesy and professionalism our guests deserve.We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with a much better stay in the future.

酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay was disrupted and that the situation was not handled in a way that made you feel comfortable. We understand how upsetting this must have been, especially when you were simply trying to relax and enjoy your visit.Please know that it’s never our intention for any guest to feel unwelcome or stressed. We do our best to address noise concerns fairly and respectfully for everyone involved, and we regret that our approach in this instance caused additional frustration.Your feedback helps us improve our communication and ensure all guests have a pleasant experience in the future.

酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your experience was affected by disturbances and odors during your stay. The comfort and safety of our guests are always our top priorities, and we take reports like this seriously.Our team works closely with local authorities when needed to ensure a safe environment, and we are continually improving our policies and monitoring to address any inappropriate behavior or disturbances quickly. We appreciate you bringing this to our attention and will review these concerns with our staff to prevent similar issues in the future.