酒店回复: Prezado(a) Hóspede,Muito obrigado por compartilhar seu comentário. Ficamos felizes em saber que o senhor(a) apreciou o quarto limpo e confortável, assim como a nossa localização conveniente no Quality Inn Goodlettsville. Oferecer uma estadia agradável e acolhedora a todos os nossos hóspedes é sempre a nossa maior prioridade, e é gratificante saber que conseguimos atender às suas expectativas.Agradecemos sua preferência e esperamos recebê-lo(a) novamente em sua próxima visita à região.Atenciosamente,Neel ModiGerente GeralQuality Inn Goodlettsville
3.0分
情侣出游
原文
翻译提供方：Google
位置好，房间宽敞，
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location and spacious room. Your satisfaction means a lot to us, and your kind words encourage our team to continue providing quality service.We look forward to welcoming you back on your next visit to Goodlettsville!
5.0分
其他
原文
翻译提供方：Google
谢谢
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酒店回复: Dear Valued Guest,Thank you so much for the perfect 10/10 rating! We’re truly grateful for your kind words and thrilled to know you had such a great experience. Your satisfaction means the world to us.Thank you for choosing to stay with us—we look forward to welcoming you back again soon!
2.0分
其他
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After reviews I thought I would be okay staying here since I really didn’t have much money to spare. I loved the location so close to everything. Staff was very nice . I wish I wish I did more inspection prior to sleeping there . But after I got bit and seen 3 bugs o googled them . It was big bugs but at stage 1 . After looking at the sheets I noticed dried blood in a lot of places nor did the liens look bleach clean. When taking a shower the tub clogged up . I did not appreciate when bringing up the bug issue to the front desk it’s like they denied it verses stating I apologize for this and thank you so much for informing us of this issue. All he could say is I been here for a year and we never had bugs. I Love the lord and believe in him so much so I would never lie on any business or person since I believe in karma. I was in room 205 . Hot Breakfast is waffles and microwaved eggs and sausage which I don’t recommend at all. It’s not worth $100 for weekend rates but if you desperate and need to save money you get what you pay for. I just pray to god I don’t bring nothing in my car nor home.
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酒店回复: Dear Guest,Thank you for sharing your concerns. I am truly sorry to hear about your experience and understand how upsetting this situation must have been for you. We take all reports of pests and cleanliness very seriously, as guest comfort and safety are our top priorities.After receiving your complaint, we immediately had our licensed pest-control company perform a full inspection of Room 205. Their report confirmed that there were no bed bugs or signs of bed bug activity in the room. That said, I sincerely apologize if our response at the front desk did not make you feel heard. Regardless of findings, our team should always approach every concern with empathy and appreciation for the guest bringing it to our attention. I will address this with the staff to ensure better communication moving forward.We will also review the housekeeping and maintenance issues you mentioned, including linens and tub drainage, to make sure these areas are corrected immediately.Thank you again for bringing this to our attention. We truly appreciate the opportunity to improve.Sincerely,Neel ModiGeneral ManagerQuality Inn Goodlettsville
2.0分
家庭亲子
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The check in process is satisfactory. However, the room had an unpleasant odor of cigar smoke, and the air conditioner malfunctioned during the night. Additionaly, the dial was not functioning properly.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. While I’m glad to hear that your check-in experience was satisfactory, I sincerely apologize for the issues you encountered during your stay.It is disappointing to learn that your room had an unpleasant smoke odor and that the air conditioner and its controls were not functioning properly. This is not the experience we want for our guests, and I understand how uncomfortable this must have been.Please know that we are addressing these concerns immediately with our housekeeping and maintenance teams to ensure the room is thoroughly refreshed and the A/C unit repaired or replaced.We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a much better stay.Sincerely,Neel ModiGeneral ManagerQuality Inn Goodlettsville
1.0分
其他
they gave me a nasty and denied me services because of the needs for towels and toilettres they could not provide. Never again.
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酒店回复: Dear Guest,Thank you for sharing your comments. I would like to clarify the situation to ensure accuracy for anyone reading your review.You have stayed with us twice before, and during both visits, our housekeeping team discovered multiple towels and bed linens heavily stained with blood and permanently damaged. Although this required us to dispose of those items, we chose not to charge you for the replacements on either stay.Because this occurred on two separate occasions, and due to the significant loss of hotel property, we made the decision not to rent a room to you for a third stay. This is a standard policy when repeated damage has occurred, and it was not related to towels, toiletries, or any other general services.We always aim to treat every guest with respect, but we must also protect the condition of our rooms and supplies for all future guests. We regret that you are unhappy with the decision, but it was made carefully and for valid reasons based on documented history.We wish you well in your future travels.Sincerely,Neel ModiGeneral ManagerQuality Inn Goodlettsville
3.0分
其他
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The room was very satisfactory but I had several issues come up and the staff does not speak and understand English well enough to address them. The most serious was my security lock was broken while I was gone on the second day. It was never fixed and the staff either did not understand or didn’t care. I pushed a desk against the door for security. I had trouble getting a receipt for check out due to the language barrier
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the room lock and communication challenges. The safety and comfort of our guests are our top priorities, and we regret that we did not meet your expectations in this instance.Please be assured that we are addressing the issue you mentioned with our maintenance team to ensure all locks are fully functional and secure. We are also working on improving our front desk communication and training to better assist all guests promptly and clearly.We appreciate you bringing these matters to our attention, as your feedback helps us improve. We hope you will consider giving us another opportunity to provide you with a smoother, more enjoyable experience in the future.Kind regards,Hotel Management
4.0分
家庭亲子
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Beds slighlty uncomfortable and staff was very restrictive on how many towels and wash clothes allowed. Would not exchange or give extra without old ones in hand. Other then that was ok.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that your overall stay was okay, but we sincerely apologize for the discomfort you experienced with the bedding and the inconvenience caused by our towel exchange policy.Our goal is always to ensure guest comfort, and we are currently reviewing our linen procedures to make the process more accommodating while still maintaining our standards for cleanliness and inventory control. Your comments regarding the bed comfort and towel availability have been shared with our team so we can improve moving forward.We truly appreciate your visit and hope to have the opportunity to provide you with a more enjoyable experience in the future.Warm regards,Hotel Management
1.0分
家庭亲子
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Old, dirty, and rundown. Room smelt like piss and dead bugs smashed on walls. I wouldn't recommend this place to anyone. Breakfast was awful runny eggs and raw sausage.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I am very sorry to hear about the condition of your room and your disappointment with the breakfast. This is certainly not the experience we want any of our guests to have. Your comments have been shared with our housekeeping and breakfast teams so that these concerns can be addressed immediately.We value all feedback—positive or negative—as it helps us identify areas for improvement. We hope you might consider giving us another opportunity in the future to provide you with a much better experience.Sincerely,Neel ModiGeneral ManagerQuality Inn Goodlettsville
5.0分
家庭亲子
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Its dated and simple, but clean and the bed was super comfy. Staff are super nice and helpful. Pool is kinda weird, it's outside but covered and clean. Its a 2 floor motel, close to lots of restaurants. 20 min from all the Nashville fun, easy hwy drive.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found our property clean, the bed comfortable, and our staff friendly and helpful. We’re also glad you appreciated the convenient location and easy drive to downtown Nashville.We appreciate your comments about the property and pool setup — your observations help us continue to improve the guest experience while maintaining comfort and value. We look forward to welcoming you back the next time your travels bring you to the area!Sincerely,Neel ModiGeneral ManagerQuality Inn Goodlettsville
太棒了！
房间干净舒适。
地理位置优越。
位置好，房间宽敞，
谢谢
After reviews I thought I would be okay staying here since I really didn’t have much money to spare. I loved the location so close to everything. Staff was very nice . I wish I wish I did more inspection prior to sleeping there . But after I got bit and seen 3 bugs o googled them . It was big bugs but at stage 1 . After looking at the sheets I noticed dried blood in a lot of places nor did the liens look bleach clean. When taking a shower the tub clogged up . I did not appreciate when bringing up the bug issue to the front desk it’s like they denied it verses stating I apologize for this and thank you so much for informing us of this issue. All he could say is I been here for a year and we never had bugs. I Love the lord and believe in him so much so I would never lie on any business or person since I believe in karma. I was in room 205 . Hot Breakfast is waffles and microwaved eggs and sausage which I don’t recommend at all. It’s not worth $100 for weekend rates but if you desperate and need to save money you get what you pay for. I just pray to god I don’t bring nothing in my car nor home.
The check in process is satisfactory. However, the room had an unpleasant odor of cigar smoke, and the air conditioner malfunctioned during the night. Additionaly, the dial was not functioning properly.
they gave me a nasty and denied me services because of the needs for towels and toilettres they could not provide. Never again.
The room was very satisfactory but I had several issues come up and the staff does not speak and understand English well enough to address them. The most serious was my security lock was broken while I was gone on the second day. It was never fixed and the staff either did not understand or didn’t care. I pushed a desk against the door for security. I had trouble getting a receipt for check out due to the language barrier
Beds slighlty uncomfortable and staff was very restrictive on how many towels and wash clothes allowed. Would not exchange or give extra without old ones in hand. Other then that was ok.
Old, dirty, and rundown. Room smelt like piss and dead bugs smashed on walls. I wouldn't recommend this place to anyone. Breakfast was awful runny eggs and raw sausage.
Its dated and simple, but clean and the bed was super comfy. Staff are super nice and helpful. Pool is kinda weird, it's outside but covered and clean. Its a 2 floor motel, close to lots of restaurants. 20 min from all the Nashville fun, easy hwy drive.