酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay overall, found our location convenient, and appreciated the cleanliness and friendliness of our staff. We understand that being near a busy intersection and close to the dining area can result in some noise, and we appreciate your understanding. Your comments about breakfast variety are noted, and we will share them with our team as we continually work to improve our offerings. We hope to welcome you back in the future and provide you with another comfortable stay.
酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you found the room clean, comfortable, and reasonably priced. We’re sorry for any confusion about the bed size and for the inconsistent service you experienced. We’ll address this with our team to ensure all guests receive attentive and helpful service at all times. We appreciate your comments and hope to welcome you back for an even better stay.
酒店回复: Thank you for sharing your experience. We're glad our team was able to quickly resolve the issue with your first room and that you enjoyed the upgraded accommodations and breakfast. We understand your concerns about the surroundings and take guest safety seriously—we're always working to ensure a secure and comfortable environment. We appreciate your feedback and hope to welcome you back again.
酒店回复: Thank you for sharing your experience! We’re glad you enjoyed our convenient location, clean room, and friendly service. It’s great to know our proximity to Rocky Mountain National Park and nearby amenities helped make your stay more comfortable. We hope to welcome you back soon!
酒店回复: Thank you for your detailed feedback! We're glad you had a positive experience overall—especially with our night front desk clerk—and that you appreciated the clean room, quiet environment, and convenient location. We also appreciate your honest comment about the breakfast and your concern regarding the key card replacement. You're absolutely right—verifying identity before issuing a new key is a critical security step, and we’ll address this with our team immediately to ensure proper procedures are followed moving forward.
酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you encountered with cleanliness and pests during your stay. This is not the experience we aim to provide, and we take your concerns very seriously. We have shared your comments with our housekeeping and maintenance teams to address the mold in the shower and to ensure proper pest control measures are in place. We appreciate you bringing these matters to our attention and hope we can have the opportunity to provide you with a much-improved experience in the future.
酒店回复: Thank you for your feedback. We’re sorry for the delay at check-in and appreciate your patience. We understand how frustrating that can be, especially when you're ready to settle in. We’re glad to hear our team member was courteous and apologetic. Regarding the pet fee, thank you for pointing that out—we’ll work on getting the app information updated to reflect the $15 charge accurately. Your input helps us improve, and we hope to welcome you back with a smoother experience next time.
5.0分
其他
原文
翻译提供方:Google
位置不错
房间很干净,没什么可抱怨的。工作人员友好且乐于助人。早餐选择有限:饼干和肉汁、燕麦片、麦片、吐司。
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酒店回复: Thank you for your detailed feedback! We're glad to hear you enjoyed the clean room and found our staff friendly and helpful. We appreciate your comments about breakfast and will keep them in mind as we look for ways to improve our offerings. We hope to see you again soon!
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with your room, the lobby conditions, and the television. This is not the experience we want for our guests, and we will address these concerns with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide you with a more comfortable stay.
酒店回复: Thank you for taking the time to share your experience. We’re glad to hear you found your room clean and in good order. We appreciate your feedback regarding the lobby temperature and breakfast options—it helps us identify areas where we can improve. We’ll take a closer look at how we can make the lobby more comfortable and enhance the breakfast experience for our guests.We hope to have the opportunity to welcome you again and provide an even better stay.
我时不时能听到一些街上的噪音,清晨还能听到早餐区传来的噪音,但我们住的房间就在餐厅楼上,所以我觉得这在意料之中。如果我们住的房间在走廊东边更远的地方,我估计听不到餐厅的噪音。酒店位于一个繁忙的十字路口,所以我想某种程度上的街上噪音也是意料之中的。
总的来说,我们的住宿体验不错。早餐不太令人满意,因为只有碳水化合物,没有蛋白质。饼干和肉汁、吐司、华夫饼、袋装燕麦片、Sunny D、麦片和一些小盒水果。我本来想加一些鸡蛋、香肠或培根。我不喜欢碳水化合物。不过,每晚100美元的价格我觉得很合理,所以我对早餐不应该抱有太高的期望。一分价钱一分货。
除此之外,我很享受这次住宿。地理位置对我来说很方便,附近有很多餐饮场所、加油站和沃尔玛,非常方便。房间很干净,工作人员友好且乐于助人。
缺点:大床其实不是真正的大床,尺寸是54英寸而不是60英寸。工作人员的服务态度有点不稳定,有些员工很乐于助人,但有一位员工似乎故意无视我们提出的问题/要求。
优点:房间干净舒适。便利设施不多,但足够了。我给4分,因为价格非常合理。
价格实惠,酒店不错
我们入住的第一个房间气味难闻,所以他们免费给我们升级到了一间没有异味的房间。早餐不错。酒店周围有一些不法分子,所以我们对安全不太放心,但酒店还不错,价格也合适。
我们选择这里是因为它距离落基山国家公园不到一小时车程。房间干净整洁,面积适中,早餐丰盛,工作人员友好热情。100米外就有一家沃尔玛,可以买到生活必需品。
夜间前台接待员很棒。酒店就在沃尔玛对面,附近有很多餐厅。早餐很普通,选择不多。房间干净,酒店安静。唯一让我不满意的是,我的房卡消磁了,我不用出示身份证,甚至不用问名字就能换一张新的。
一分价钱一分货
这家酒店非常老旧,淋浴间的墙上满是黑色霉菌。如果你对霉菌敏感,就不要住在这里了。另外,我的房间里有蚂蚁……虽然不多,但还是……
办理入住花了一段时间。我前面有一个人,他很健谈,像往常一样,还有一个人在工作。他对我的等待表示歉意。
宠物费需要在应用程序中更新。他们收费15美元。
位置不错
房间很干净,没什么可抱怨的。工作人员友好且乐于助人。早餐选择有限:饼干和肉汁、燕麦片、麦片、吐司。
我们被分配到的房间气味难闻。大堂没有空调,闷热难闻。我们的电视机也坏了。前台的先生想给我一些建议,但根本没用。
房间不大,但干净整洁。外面的马路有点拥挤。大厅全是窗户,热得像温室一样。早餐是几份干麦片、小份酸奶、华夫饼机、饼干和肉汁。