酒店回复: Dear Jaime,Thank you for sharing your feedback. We’re glad to hear that, overall, you were treated well, but we sincerely apologize if there was any behavior that made you feel uncomfortable. Clear and respectful communication is very important to us, and we will work to ensure that all staff members maintain a high level of professionalism and courtesy in every interaction. Your comments are valuable, and we’ll use them to improve the guest experience moving forward. We hope to have the opportunity to welcome you again and provide a more positive experience. Thank you for sharing your thoughts with us.Sincerely,Management Team
5.0分
其他
原文
翻译提供方：Google
优质的服务和优惠的价格
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Oscar,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
2.0分
其他
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Had a sign on the desk when I got there stating please wait be back in 5 minutes…. 35 minutes later I finally called the office and someone magically appeared out of a side room …. Water never really got hot in the shower even cranked all the way up….. don’t know if I’ll stay here again
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酒店回复: Dear Gary,We’re very sorry to hear about the delays at check-in and the issue with the shower water temperature. This is not the level of service or comfort we aim to provide, and your feedback will be shared with our team to help improve both front desk availability and room maintenance for future guests.Sincerely,Management Team
3.0分
情侣出游
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I didn't have breakfast, rooms were clean had had repairs done that was noticeable but okay, wasn't given the opportunity to use my husband's military discount, was told once your card been charged they couldn't change it, I explained to her that online did not give me the opportunity to apply in. It was as if I had said nothing.
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酒店回复: Dear Bobby,Thank you for sharing your experience. We’re glad to hear your room was clean, though we regret that the repairs were noticeable and that the military discount was not applied as you expected. Our team should always communicate clearly and respectfully, and your comments will be reviewed to ensure better assistance moving forward.Sincerely,Management Team.
2.0分
其他
The room quality is just not there. The shower head was terrible, water pressure was sad, from the bed to the towels low quality.
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酒店回复: Dear Brian,We’re sorry to hear that your stay did not meet expectations. The issues you mentioned with the shower, water pressure, bedding, and towels are not reflective of the standards we aim to maintain. Your feedback will be reviewed with our team to address these concerns and improve the overall guest experience.Sincerely,Management Team
1.0分
家庭亲子
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If I could give Zero stars then I would. After divining for 17 hours with our 5 kids we couldn’t wait to get in to our room to shower and sleep. We had two conjoining rooms and they were both so dirty. The bathtub had all kinds it types of hairs in it, urine on the floor and walk, other liquids running down the walls. No soap in the bathroom to wash hands. We only stayed for about 20 minutes after bringing our things in. Thankfully we were in town for a wedding and others had an Airbnb that let us crash with them. I called the next day to tell them that we left and why and was told there was nothing they could do. So we still had to pay for the two nights there. I would not recommend this place to anyone.
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酒店回复: Dear Guest,We’re truly sorry to hear about the condition you described, as this is not the standard we uphold. Cleanliness and readiness of our rooms are taken seriously, and what you encountered is far from acceptable. Your feedback will be addressed with the appropriate teams to ensure this does not happen again. Thank you for bringing these concerns to our attention.Sincerely,Management Team.
3.0分
商务出差
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AC very old and very loudly, i stayed 4 nights 3 nights i couldn't sleep well because of the loudly AC sound and even not cold air, and i ask to fix it 2 times but it's old very old
mosquitoes, i don't know how they can't just try to fight the mosquitoes, i killed around 7 and i don't know from where it's coming
the pillows, they keep very small size pillows, look like cushion
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酒店回复: Dear Ahmad,Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience caused by the air conditioning noise, mosquitoes, and pillow discomfort. This is certainly not the level of comfort we aim to provide. Your concerns have been shared with our maintenance and housekeeping teams to ensure these issues are properly addressed and improvements are made.Sincerely,Management Team
1.0分
家庭亲子
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I had filed a complaint with customer service because management was horrible. First of all I had an air-conditioning issue in my room, the phone had the line cut, and the floors were filthy. When I spoke to the night staff, she was great. She was limited what she could do, but she would document it what she did. The following morning I spoke to the staff who stated he was a supervisor named Danny Patel, who was horrible he was rude and inconsiderate and just blatantly poor in customer service. He stated he was mad at me for complaining and I’m thinking really? I’m the consumer with the issues and you’re upset with me? I ended up filing a formal complaint with the corporation. I don’t recommend this location at all. It’s not worth it.
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酒店回复: Dear Nancy,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The issues you described with the air conditioning, phone, and cleanliness are not reflective of our standards, and we are taking immediate steps to address them. We also regret that your interaction with our management team did not meet your expectations. Our goal is always to provide respectful and helpful service, and we will review this matter internally to ensure proper training and accountability. We appreciate you bringing these concerns to our attention, as it helps us improve our operations and guest experience.Sincerely,Management Team
房间很便宜，停车不太好停，美国的中低档酒店卫生是个大问题，床单估计不是天天换
有一些宠物不会用西班牙语和我们说话。治疗效果很好。但后来他们表现得有点不好
优质的服务和优惠的价格
好的
Had a sign on the desk when I got there stating please wait be back in 5 minutes…. 35 minutes later I finally called the office and someone magically appeared out of a side room …. Water never really got hot in the shower even cranked all the way up….. don’t know if I’ll stay here again
I didn't have breakfast, rooms were clean had had repairs done that was noticeable but okay, wasn't given the opportunity to use my husband's military discount, was told once your card been charged they couldn't change it, I explained to her that online did not give me the opportunity to apply in. It was as if I had said nothing.
The room quality is just not there. The shower head was terrible, water pressure was sad, from the bed to the towels low quality.
If I could give Zero stars then I would. After divining for 17 hours with our 5 kids we couldn’t wait to get in to our room to shower and sleep. We had two conjoining rooms and they were both so dirty. The bathtub had all kinds it types of hairs in it, urine on the floor and walk, other liquids running down the walls. No soap in the bathroom to wash hands. We only stayed for about 20 minutes after bringing our things in. Thankfully we were in town for a wedding and others had an Airbnb that let us crash with them. I called the next day to tell them that we left and why and was told there was nothing they could do. So we still had to pay for the two nights there. I would not recommend this place to anyone.
AC very old and very loudly, i stayed 4 nights 3 nights i couldn't sleep well because of the loudly AC sound and even not cold air, and i ask to fix it 2 times but it's old very old
mosquitoes, i don't know how they can't just try to fight the mosquitoes, i killed around 7 and i don't know from where it's coming
the pillows, they keep very small size pillows, look like cushion
I had filed a complaint with customer service because management was horrible. First of all I had an air-conditioning issue in my room, the phone had the line cut, and the floors were filthy. When I spoke to the night staff, she was great. She was limited what she could do, but she would document it what she did. The following morning I spoke to the staff who stated he was a supervisor named Danny Patel, who was horrible he was rude and inconsiderate and just blatantly poor in customer service. He stated he was mad at me for complaining and I’m thinking really? I’m the consumer with the issues and you’re upset with me? I ended up filing a formal complaint with the corporation. I don’t recommend this location at all. It’s not worth it.