酒店回复: Dear Guest,We’re sorry to hear about your experience with the pool area. Your feedback is important, and we’ll review these concerns to make improvements.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
工作人员非常友好和细心
酒店回复: Thank you for taking the time to give us a great review.
1.0分
其他
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Brand Reputation/Neglected Building
For a hotel with such a recognizable name, this stay was a HUGE disappointment. The carpet was filthy, the room had a heavy musty odor, and the water pressure was abysmal. I had NO ISSUE paying the rate because of the brand’s reputation, but this property didn’t come close to living up to it. I left feeling like I’d been misled by the name alone.
Everything about it gave the impression of neglect rather than hospitality. I’ve never stayed at a La Quinta before, and after this experience, I doubt I ever will again.
This is by NO means a service issue. The people working were great. This is simply a neglected building with a huge brand attached. I felt myself questioning just how clean everything else was.
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酒店回复: I am sorry you experienced issues while you were here. This is not the experience I want my guest to have while they are here. Hopefully you will give LaQuinta another chance to provide better service.
5.0分
情侣出游
We stayed for a funeral so spent very little time on property but the jacuzzi wasn’t clean and a light was laying on the seat inside the jacuzzi
酒店回复: Thank you so much for the great review.
3.0分
其他
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Overall, the hotel was in good condition, but our room had a faint mold/mildew smell with fresh paint over it and our window system in our room had a really bad rattle that went all night long.
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酒店回复: I am sorry for the issues you experienced while you were here. I will pass this info on to our maintenance department and get these issues corrected ASAP.
2.0分
家庭亲子
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We were charged over 800 dollars for two nights here and still have not received 276 dollars back. The manager was rude well trying to get it figured out. We also had to change rooms the second day because our room had a mildew smell and the carpet was soaking wet from the ac or something. The room the put us in also had a damp carpet and smelt of mildew. The manager gave us two free drinks from the market and thought that would be sufficient in making us happy with our stay. Won’t stay there again or recommend
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear about the challenges you experienced during your recent stay with us.We sincerely apologize for the condition of both rooms and for any inconvenience this caused. This is certainly not the level of comfort or service we strive to provide. We also regret that your interaction with our management team did not leave a better impression — guest concerns should always be handled with professionalism and care. Your feedback is being taken seriously, and we are actively addressing the maintenance concerns to ensure this does not happen again.Again, we apologize for your experience and appreciate you bringing these issues to our attention.
3.0分
其他
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Wouldn’t do it again
Lady at front desk was efficient and friendly. Beds were comfy. Shower was terrible, zero pressure and room smelled musty.
Pool was kind of dirty, jacuzzi was cold and light meant to be in the wall was on the bottom. Pretty sure that could electrocute someone.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We're glad to hear the front desk service and beds met your expectations. We're sorry about the issues with the shower, room odor, and pool area—especially your concern regarding the light fixture, which we take very seriously. Your comments have been shared with our team to address these matters promptly. We appreciate you bringing them to our attention and hope for the chance to provide a much better experience in the future.Sincerely, Hotel Manager
2.0分
商务出差
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Upon check in, the staff was not helpful about rates or specific requests. I guess you could say his customer service skills were lacking. When we entered our room, it was hot! It took a while for the AC to cool the room. The bath towels had visible stains on them. You can tell the place has been “updated/remodeled” but clearly it was done on a tight budget and very sloppy. Then, as if that wasn’t enough, at midnight the fire alarm went off! It continued to sound for several minutes. People were in the hall trying to figure out if there was a fire or what was going on. It finally stopped and we laid back down trying to ho back to sleep when it went off AGAIN! Thankfully, it stopped sooner than it did the first time. Breakfast, unless you like cereal or waffles, don’t waste your time. The eggs were watery, the sausage was almost paper thin and appears to have a few pieces from the day before on top! The muffins were dry, as well as, the biscuits. The best thing was the orange juice to wash it down!
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酒店回复: Dear Guest,Thank you for your detailed feedback. We’re truly sorry for the multiple issues you experienced—from unhelpful service and room temperature to cleanliness concerns and the fire alarm disruptions. That’s far from the stay we want to provide. We also appreciate your honest thoughts on breakfast, as this helps us identify where improvements are needed. Your comments will be shared with management to address these problems and enhance the guest experience. We appreciate you taking the time to share and hope future stays are much better.Sincerely, Hotel Manager
房间清洁——太糟糕了
抽屉里有几杯咖啡
没有更换毛巾
浴室垃圾没有收集
如果周末不进行清洁，他们应该在预订时通知您。
我之前住过这里，这家的清洁度是最差的。
清洁度、服务、舒适度，一切都很棒。它们整体散发着令人愉悦的香味。
酒店。
游泳池很难看，地板损坏，质量很差。
工作人员非常友好和细心
Brand Reputation/Neglected Building
For a hotel with such a recognizable name, this stay was a HUGE disappointment. The carpet was filthy, the room had a heavy musty odor, and the water pressure was abysmal. I had NO ISSUE paying the rate because of the brand’s reputation, but this property didn’t come close to living up to it. I left feeling like I’d been misled by the name alone.
Everything about it gave the impression of neglect rather than hospitality. I’ve never stayed at a La Quinta before, and after this experience, I doubt I ever will again.
This is by NO means a service issue. The people working were great. This is simply a neglected building with a huge brand attached. I felt myself questioning just how clean everything else was.
We stayed for a funeral so spent very little time on property but the jacuzzi wasn’t clean and a light was laying on the seat inside the jacuzzi
Overall, the hotel was in good condition, but our room had a faint mold/mildew smell with fresh paint over it and our window system in our room had a really bad rattle that went all night long.
We were charged over 800 dollars for two nights here and still have not received 276 dollars back. The manager was rude well trying to get it figured out. We also had to change rooms the second day because our room had a mildew smell and the carpet was soaking wet from the ac or something. The room the put us in also had a damp carpet and smelt of mildew. The manager gave us two free drinks from the market and thought that would be sufficient in making us happy with our stay. Won’t stay there again or recommend
Wouldn’t do it again
Lady at front desk was efficient and friendly. Beds were comfy. Shower was terrible, zero pressure and room smelled musty.
Pool was kind of dirty, jacuzzi was cold and light meant to be in the wall was on the bottom. Pretty sure that could electrocute someone.
Upon check in, the staff was not helpful about rates or specific requests. I guess you could say his customer service skills were lacking. When we entered our room, it was hot! It took a while for the AC to cool the room. The bath towels had visible stains on them. You can tell the place has been “updated/remodeled” but clearly it was done on a tight budget and very sloppy. Then, as if that wasn’t enough, at midnight the fire alarm went off! It continued to sound for several minutes. People were in the hall trying to figure out if there was a fire or what was going on. It finally stopped and we laid back down trying to ho back to sleep when it went off AGAIN! Thankfully, it stopped sooner than it did the first time. Breakfast, unless you like cereal or waffles, don’t waste your time. The eggs were watery, the sausage was almost paper thin and appears to have a few pieces from the day before on top! The muffins were dry, as well as, the biscuits. The best thing was the orange juice to wash it down!