酒店回复: Hello Angelika,Vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihnen unser rustikales Ambiente gefallen hat. Ihre Erfahrungen sind uns wichtig und helfen uns, unseren Service zu verbessern. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen erneut einen angenehmen Aufenthalt zu bieten.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好，我推荐它。
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酒店回复: Hello Saul,Agradecemos mucho su recomendación. Nos alegra saber que tuvo una estancia agradable y disfrutó de nuestros servicios. Su satisfacción es muy importante para nosotros, y esperamos tener la oportunidad de recibirlo nuevamente en su próximo viaje.
3.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Hello Quentin,Thank you for sharing your thoughts. We appreciate your feedback and will ensure that it is considered for future improvements. Your experience is important to us, and we hope to provide you with a better stay next time.
4.0分
其他
Amazing value. This may be in theory a budget hotel but it really isn’t. Very clean & well-appointed. Pleasantly surprised.
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酒店回复: Hello Lisa,Thank you for sharing your positive experience! We're delighted to hear that you found our hotel to be clean and well-appointed, exceeding your expectations for value. Your feedback is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.
2.0分
家庭亲子
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My 2 star review reflects a combination of stained hand/face towels, and the reaction of the lady who received my feedback.
When I let her know every hand/face towel had a brownish tinge to them, instead of apologizing she said I could have called the 24/7 housekeeping to get new ones. I said I’m mentioning it so that maybe you can avoid putting dirty towels in rooms so that guests don’t have to ask for clean ones and feel disgusted by brownish towels. She did not appreciate the feedback at all and her attitude was not apologetic rather I should have called housekeeping. Horrible customer service!
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酒店回复: Hello Stephanie,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights and take all guest comments seriously to improve our services. It’s our goal to provide all guests with a comfortable environment, and we regret that this was not your experience. Your concern regarding the towels will be addressed internally to ensure our standards are met. We hope you will consider giving us another opportunity in the future to provide you with a better experience.
4.0分
家庭亲子
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Staff were very friendly, nice. Our bathroom had peeling plaster on walls and the bathtub is super narrow, not conducive for larger people to take baths in.
The closet door had only a hole where a doorknob should have been and trhe mini fridge made clicking noises every 20 - 30 minutes all night long that sounded like someone was knocking on our door.
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酒店回复: Hello Lynn,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found our staff friendly, as guest service is a top priority for us. We appreciate your comments about the bathroom and room fixtures, as they will be valuable for our ongoing evaluation and improvements. We hope you had a safe journey home and that your future travels treat you well.
2.0分
朋友出游
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Room was not up to standards. Firstly the office chair condition was incredibly poor, 70% of the fabric was peeling off and looked like something found on the side of the road. Secondly, the bathroom sink kept backing up from being clogged. Thirdly, the bed wasn't cleaned properly, as there was hair everywhere and what looked to be wine or champagne top wrapper ledt behind. Besides that, the room (324) is situated close to the parking lot of what seems to be the hang out spot for the texas road house employees. So their truck unloading, emptying trash, and just smoke/chill spot was overly loud and woke you up to the point you can't go back to sleep.
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酒店回复: Hello Ricardo,Thank you for sharing your feedback regarding your recent stay. We appreciate your detailed observations, as they are vital for our ongoing efforts to enhance guest experiences. We take your concerns seriously about the condition of the room and the noise disturbances, which can impact comfort. Your comments have been noted and will be shared with the appropriate teams to ensure improvements are made for future guests. We hope for the opportunity to serve you better in the future.
5.0分
情侣出游
The breakfast was excellent, the room was clean and the staff were friendly and helpful. A terrific place to stay.
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酒店回复: Hello James,Thank you for your positive feedback! We are thrilled to hear that you enjoyed the excellent breakfast, clean room, and attentive staff during your visit. Your comments inspire our team to continue providing great service. We hope to welcome you back for another terrific stay in the future.
2.0分
家庭亲子
Everything in the hotel was broke. AC didn’t work properly in the room. Tv remote wouldn’t turn down the volume in the room. Overall, not a great experience.
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酒店回复: Hello Christopher,Thank you for your feedback regarding your stay. We value all guest insights as they help us improve our services. Your comments about the AC and TV remote have been noted and will be shared with our management team for their review. We're sorry to hear your experience did not meet your expectations and appreciate you taking the time to share your thoughts with us.
2.0分
情侣出游
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The hotel hallway had grimy old carpets. All the towels had yellow stains. The drapes in the bedroom were torn and dirty. The lamp outlet was not working. The ice machine was out of order on each floor except the ground. Breakfast was not the best. Basically the hotel is looking old and dated. You can get a better hotel for around the same rate.
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酒店回复: Hello Fidelis,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the carpets, towels, and overall condition of the hotel. Your comments about breakfast and amenities will be noted as we continuously aim to enhance our guest experience. We value your input as it helps us identify areas for improvement. We hope you might consider giving us another chance in the future to showcase any changes we implement.
如果您正在寻找乡村风格的酒店，那么这里就是正确的地方
非常好，我推荐它。
好的
Amazing value. This may be in theory a budget hotel but it really isn’t. Very clean & well-appointed. Pleasantly surprised.
My 2 star review reflects a combination of stained hand/face towels, and the reaction of the lady who received my feedback.
When I let her know every hand/face towel had a brownish tinge to them, instead of apologizing she said I could have called the 24/7 housekeeping to get new ones. I said I’m mentioning it so that maybe you can avoid putting dirty towels in rooms so that guests don’t have to ask for clean ones and feel disgusted by brownish towels. She did not appreciate the feedback at all and her attitude was not apologetic rather I should have called housekeeping. Horrible customer service!
Staff were very friendly, nice. Our bathroom had peeling plaster on walls and the bathtub is super narrow, not conducive for larger people to take baths in.
The closet door had only a hole where a doorknob should have been and trhe mini fridge made clicking noises every 20 - 30 minutes all night long that sounded like someone was knocking on our door.
Room was not up to standards. Firstly the office chair condition was incredibly poor, 70% of the fabric was peeling off and looked like something found on the side of the road. Secondly, the bathroom sink kept backing up from being clogged. Thirdly, the bed wasn't cleaned properly, as there was hair everywhere and what looked to be wine or champagne top wrapper ledt behind. Besides that, the room (324) is situated close to the parking lot of what seems to be the hang out spot for the texas road house employees. So their truck unloading, emptying trash, and just smoke/chill spot was overly loud and woke you up to the point you can't go back to sleep.
The breakfast was excellent, the room was clean and the staff were friendly and helpful. A terrific place to stay.
Everything in the hotel was broke. AC didn’t work properly in the room. Tv remote wouldn’t turn down the volume in the room. Overall, not a great experience.
The hotel hallway had grimy old carpets. All the towels had yellow stains. The drapes in the bedroom were torn and dirty. The lamp outlet was not working. The ice machine was out of order on each floor except the ground. Breakfast was not the best. Basically the hotel is looking old and dated. You can get a better hotel for around the same rate.