It felt very dirty and rundown. Staff was nice though. Floors in room was greasy and there was a roach crawling in the bathroom! I wouldn’t stay here again….
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酒店回复: Dear Guest,Thank you for sharing your thoughts with us. While we’re glad to hear you felt welcomed by our team, we’re sorry to learn that other parts of your visit didn’t feel as they should. Please know that your experience is not what we strive to deliver, and your comments will be carefully reviewed so we can make sure the right attention is given. We truly appreciate you taking the time to let us know, and we hope you’ll consider giving us another opportunity in the future. Sincerely,Hotel Management
3.0分
其他
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The staff was very friendly and room look great but it’s no very clean the floor were sticky and it smelled a bit off but overall the stay was very quiet and pleasant
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酒店回复: Dear Guest, Thank you for sharing your experience. We’re glad our team’s welcoming nature and the quiet atmosphere helped make your stay relaxing. While you enjoyed the room’s appearance, we also appreciate your comments regarding the flooring, as insights like yours help us enhance comfort for all our guests. It’s encouraging to hear that your visit was overall pleasant, and we look forward to welcoming you back for an even more enjoyable stay.Sincerely,Hotel Management
3.0分
商务出差
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Only 2 out of 5 washing machines working. Residents here say it's been like that for months.
Yesterday, elevator went out of service. Still out of service now.
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酒店回复: Dear Guest,We are truly sorry for the inconvenience you experienced with the laundry machines and understand how frustrating it must have been. We also regret the elevator issues you faced, and we appreciate your patience. Your feedback has been shared with our team for immediate attention. We appreciate you bringing this to us and hope to provide a more seamless visit moving forward.Sincerely,Hotel Management
4.0分
商务出差
Staff. The Lady that worked the afternoons till 11pm was amazing. Very professional, helpfully and super nice
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酒店回复: Dear Guest, It is wonderful to hear your kind words about the team, especially our evening associate. We are so glad her professionalism and friendly attitude made your stay more enjoyable. At Extended Stay America, we take pride in providing warm and attentive service, and feedback like yours truly motivates us. Thank you for sharing your experience, and we look forward to welcoming you back again soon.Sincerely,Hotel Management
3.0分
其他
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There's a musty smell throughout the entire hotel. I sprayed the room down with Lysol and Febreeze daily. The room appeared clean but i saw roaches when i turned on the lights in the morning. I never use hotel blankets and comforters but the sheets had stains and long black hairs on them. The staff nice and helpful. Overall considering people stay for long periods of time and keep
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酒店回复: Dear Guest, Thank you for your feedback. We are glad to hear our staff was helpful during your stay, but we are sorry about the cleanliness issues you encountered. The concerns you mentioned are unacceptable and far below our standards. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide a much-improved experience in the future.Sincerely, Hotel Management
3.0分
商务出差
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The room smelled of a freshly smoked cigarette. Mind you we checked in at 7pm and our room window was open with the blind down, the towels were dirty, bedhead was greasy along with bedside table. The ac did not work properly but maintenence did take care of that quickly, the lady working front dest from 3-11 was very attentive and apologetic but the overnight worker was rude and did not want to get up from back area when my husband went down to complain, ******* could bot get through to front desk either, the floor in the room was filthy, black feet could not be barefoot,, socks ended up the same. House shoes/sandles recommend! But i guess the rates speak for them selves, i habe stay at an extended stay in austin and san antonio and niether were as upsetting as this one.
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酒店回复: Dear Alfredo,Thank you for sharing your detailed feedback. We’re glad to hear our evening front desk team and maintenance were able to assist you during your stay. We understand how frustrating it must have been to encounter challenges with your room’s condition and interactions at the overnight desk, especially after a long day. Cleanliness and comfort are always important to us, and your observations will help ensure future guests enjoy a more pleasant experience. We appreciate your thoughtful insights and hope you will consider staying with us again, so we can provide a more seamless visit.Sincerely,Hotel Management
4.0分
商务出差
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Located near everything in Baytown. Very convenient. Be sure and bring all ur kitchen supplies if you’re planning to cook, etc. Kitchen and refrigerator are all kept very clean. Would love to stay here again when in the Baytown area.
4.0分
其他
it's a good , solid extended stay hotel kitchenette. Clean... No bugs. Clean sheets .nice and very friendly staff. We love the staff!
3.0分
其他
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The property looked clean. Yet had a strong odor like if the carpet was damped, A humid smell mixed with cleaning supply. So potent when i returned home my backpack and clothes smelled like it. The pool water looked brown. I didnt even bothered getting into it. I dont know if the gyy was a local but told me and niece to jot get in it at night. Because its more disgusting.and the jacuzzi didn't work.i checked in and waited maybe more than 5 minutes to check in because someone had fallen badly while i was walking in and turned out it was the receptionist.she had great customer service. I felt really bad for her because she was in a lot of pain. I went to take a nap. When i got out of the hotel there were some men who were BBQn in front of the hotel by the entrance door to the pool.while 1 was drinking.Not sure if that's allowed in Texas. When i returned back to the hotel. My key didn't want to open the door. I went down and it took around 8-10 minutes in order to get help. I said hello and knocked on the side door.my niece went again to the side door and finally the guy came out. The rooms are nice and comfy.
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酒店回复: Dear Brenda, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and inconvenience you encountered during your stay, including the odor in the room, issues with the pool and jacuzzi, and challenges with your room key. We are glad to hear our receptionist provided attentive service despite the difficult situation. Your feedback has been shared with our team to guide improvements in cleanliness, maintenance, and guest support. While some challenges were unexpected, we remain committed to enhancing the overall experience. We hope you will consider giving us another opportunity in the future to provide a smoother and more enjoyable stay.Sincerely,Hotel Management
1.0分
家庭亲子
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Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola bars no coffee available either.
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酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay, particularly the presence of pests in your room, which is entirely unacceptable and does not reflect our standards. As a precaution, we are having the room professionally inspected and treated, and your comments have been shared with our housekeeping team to ensure a more thorough preparation of our accommodations. We also regret the absence of basic items, such as the TV remote, toothpaste, and a more comprehensive breakfast. We will work with our team to improve both consistency and availability. While we are glad to know that you found our staff to be friendly, we truly regret that the rest of your stay did not meet your expectations. We hope you will give us another opportunity to provide you with a significantly improved experience.Sincerely,Hotel Management
It felt very dirty and rundown. Staff was nice though. Floors in room was greasy and there was a roach crawling in the bathroom! I wouldn’t stay here again….
The staff was very friendly and room look great but it’s no very clean the floor were sticky and it smelled a bit off but overall the stay was very quiet and pleasant
Only 2 out of 5 washing machines working. Residents here say it's been like that for months.
Yesterday, elevator went out of service. Still out of service now.
Staff. The Lady that worked the afternoons till 11pm was amazing. Very professional, helpfully and super nice
There's a musty smell throughout the entire hotel. I sprayed the room down with Lysol and Febreeze daily. The room appeared clean but i saw roaches when i turned on the lights in the morning. I never use hotel blankets and comforters but the sheets had stains and long black hairs on them. The staff nice and helpful. Overall considering people stay for long periods of time and keep
The room smelled of a freshly smoked cigarette. Mind you we checked in at 7pm and our room window was open with the blind down, the towels were dirty, bedhead was greasy along with bedside table. The ac did not work properly but maintenence did take care of that quickly, the lady working front dest from 3-11 was very attentive and apologetic but the overnight worker was rude and did not want to get up from back area when my husband went down to complain, ******* could bot get through to front desk either, the floor in the room was filthy, black feet could not be barefoot,, socks ended up the same. House shoes/sandles recommend! But i guess the rates speak for them selves, i habe stay at an extended stay in austin and san antonio and niether were as upsetting as this one.
Located near everything in Baytown. Very convenient. Be sure and bring all ur kitchen supplies if you’re planning to cook, etc. Kitchen and refrigerator are all kept very clean. Would love to stay here again when in the Baytown area.
it's a good , solid extended stay hotel kitchenette. Clean... No bugs. Clean sheets .nice and very friendly staff. We love the staff!
The property looked clean. Yet had a strong odor like if the carpet was damped, A humid smell mixed with cleaning supply. So potent when i returned home my backpack and clothes smelled like it. The pool water looked brown. I didnt even bothered getting into it. I dont know if the gyy was a local but told me and niece to jot get in it at night. Because its more disgusting.and the jacuzzi didn't work.i checked in and waited maybe more than 5 minutes to check in because someone had fallen badly while i was walking in and turned out it was the receptionist.she had great customer service. I felt really bad for her because she was in a lot of pain. I went to take a nap. When i got out of the hotel there were some men who were BBQn in front of the hotel by the entrance door to the pool.while 1 was drinking.Not sure if that's allowed in Texas. When i returned back to the hotel. My key didn't want to open the door. I went down and it took around 8-10 minutes in order to get help. I said hello and knocked on the side door.my niece went again to the side door and finally the guy came out. The rooms are nice and comfy.
Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola bars no coffee available either.