酒店回复: Dear Guest, Thank you for bringing this to our attention. We sincerely regret the inconvenience you experienced upon arrival. While we’re glad the refund was handled promptly, we understand how disappointing it must have been not to receive the accommodation you had arranged. Your feedback is important, and we’re taking steps to improve communication and availability to avoid such situations in the future. We appreciate your understanding and hope to have the opportunity to welcome you another time.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
它只是需要更好的床单和更多的清洁。
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酒店回复: Dear Guest,We sincerely apologize that the overall comfort of your stay didn’t meet your expectations. Clean linens and a well-kept environment are basic comforts every guest deserves, and we will address these concerns with our housekeeping team to ensure those standards are being met more consistently. Your observations help us identify where we need to improve, and we’re taking steps to review our cleaning routines. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
4.0分
其他
it's a good , solid extended stay hotel kitchenette. Clean... No bugs. Clean sheets .nice and very friendly staff. We love the staff!
3.0分
其他
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The property looked clean. Yet had a strong odor like if the carpet was damped, A humid smell mixed with cleaning supply. So potent when i returned home my backpack and clothes smelled like it. The pool water looked brown. I didnt even bothered getting into it. I dont know if the gyy was a local but told me and niece to jot get in it at night. Because its more disgusting.and the jacuzzi didn't work.i checked in and waited maybe more than 5 minutes to check in because someone had fallen badly while i was walking in and turned out it was the receptionist.she had great customer service. I felt really bad for her because she was in a lot of pain. I went to take a nap. When i got out of the hotel there were some men who were BBQn in front of the hotel by the entrance door to the pool.while 1 was drinking.Not sure if that's allowed in Texas. When i returned back to the hotel. My key didn't want to open the door. I went down and it took around 8-10 minutes in order to get help. I said hello and knocked on the side door.my niece went again to the side door and finally the guy came out. The rooms are nice and comfy.
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酒店回复: Dear Brenda, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and inconvenience you encountered during your stay, including the odor in the room, issues with the pool and jacuzzi, and challenges with your room key. We are glad to hear our receptionist provided attentive service despite the difficult situation. Your feedback has been shared with our team to guide improvements in cleanliness, maintenance, and guest support. While some challenges were unexpected, we remain committed to enhancing the overall experience. We hope you will consider giving us another opportunity in the future to provide a smoother and more enjoyable stay.Sincerely,Hotel Management
1.0分
家庭亲子
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Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola bars no coffee available either.
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酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay, particularly the presence of pests in your room, which is entirely unacceptable and does not reflect our standards. As a precaution, we are having the room professionally inspected and treated, and your comments have been shared with our housekeeping team to ensure a more thorough preparation of our accommodations. We also regret the absence of basic items, such as the TV remote, toothpaste, and a more comprehensive breakfast. We will work with our team to improve both consistency and availability. While we are glad to know that you found our staff to be friendly, we truly regret that the rest of your stay did not meet your expectations. We hope you will give us another opportunity to provide you with a significantly improved experience.Sincerely,Hotel Management
3.0分
商务出差
Room was clean but no coffee pot in room and no coffee in lobby until 7 when I was already going to work
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酒店回复: Dear Virgil, Thank you for being our guest and taking the time to share your review. While we’re glad to hear that your room was clean, we regret the inconvenience caused by the absence of a coffee pot and the limited availability of coffee in the lobby. We understand the importance of a timely start for our guests, and your comments will be taken into consideration as we review ways to enhance the experience. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
1.0分
情侣出游
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The Checking in lady was helpful and nice but after that everyone else was unfriendly. They Always had an angry face whenever u asked for something. Hotel smelled bad. Felt very humid that bed sheets were moist. Employee said it was normal. Wouldn't get cleaning services until we stayed a week. Pool was dirty.
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酒店回复: Dear Nancy, Thank you for taking the time to write us your feedback. While we’re glad to know that your check-in experience was pleasant, it’s disappointing to hear that the remainder of your stay fell short. We hope you will accept our deepest apologies for the level of service you received from our team. We also apologize for your disappointment with the condition of the pool, and the discomfort caused by humidity and odor. Guest comfort and a welcoming atmosphere are very important to us, and we regret that we did not reflect that during your visit. We will be addressing your concerns with our team to ensure improvements are made. We truly value your comments and hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
1.0分
其他
The door wouldn’t shut all the way,
The people next to us were super loud guessing they were family cause the door had a note to not enter on paper.
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酒店回复: Dear Lena, Thank you for taking the time to share your experience. We are truly sorry for the inconvenience you faced with your door and for the noise disturbances during your stay. A comfortable and restful environment is very important to us, and we regret that we fell short in this regard. Your feedback has been shared with our team so we can address these concerns promptly. We hope to have the opportunity to welcome you back for a much-improved visit.Sincerely,Hotel Management
1.0分
其他
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Nastiest hotel a I have ever been
Dirtiest hotel I have ever been. Nasty sheets, bathroom with dust, food in the sink, a plate with food in the microwave. The front desk guy, gave us another room, but definitely I am never coming back.
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酒店回复: Dear Juan, Thank you for sharing your feedback. We sincerely regret that your stay did not reflect the clean, well-kept environment and attentive service we strive to provide. Every guest deserves a welcoming and well-maintained space, and we're sorry this was not your experience. Your comments have been shared with our team as part of our ongoing efforts to improve. We truly value your input and hope you'll consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management
5.0分
家庭亲子
Good young dude in the front desk i commend him for doing a good job running the place like he do
我已经确认了预订，但当我到达酒店时却发现没有空房间，但他们立即退款给我。
它只是需要更好的床单和更多的清洁。
it's a good , solid extended stay hotel kitchenette. Clean... No bugs. Clean sheets .nice and very friendly staff. We love the staff!
The property looked clean. Yet had a strong odor like if the carpet was damped, A humid smell mixed with cleaning supply. So potent when i returned home my backpack and clothes smelled like it. The pool water looked brown. I didnt even bothered getting into it. I dont know if the gyy was a local but told me and niece to jot get in it at night. Because its more disgusting.and the jacuzzi didn't work.i checked in and waited maybe more than 5 minutes to check in because someone had fallen badly while i was walking in and turned out it was the receptionist.she had great customer service. I felt really bad for her because she was in a lot of pain. I went to take a nap. When i got out of the hotel there were some men who were BBQn in front of the hotel by the entrance door to the pool.while 1 was drinking.Not sure if that's allowed in Texas. When i returned back to the hotel. My key didn't want to open the door. I went down and it took around 8-10 minutes in order to get help. I said hello and knocked on the side door.my niece went again to the side door and finally the guy came out. The rooms are nice and comfy.
Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola bars no coffee available either.
Room was clean but no coffee pot in room and no coffee in lobby until 7 when I was already going to work
The Checking in lady was helpful and nice but after that everyone else was unfriendly. They Always had an angry face whenever u asked for something. Hotel smelled bad. Felt very humid that bed sheets were moist. Employee said it was normal. Wouldn't get cleaning services until we stayed a week. Pool was dirty.
The door wouldn’t shut all the way,
The people next to us were super loud guessing they were family cause the door had a note to not enter on paper.
Nastiest hotel a I have ever been
Dirtiest hotel I have ever been. Nasty sheets, bathroom with dust, food in the sink, a plate with food in the microwave. The front desk guy, gave us another room, but definitely I am never coming back.
Good young dude in the front desk i commend him for doing a good job running the place like he do