酒店回复: Dear Julie,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay, particularly with the humidity in your room, the window condensation, and the leaking pipes under the sink. This is not the standard we strive to maintain, and we understand how uncomfortable that must have been.Please be assured that we have already shared your comments with our maintenance team so they can address the humidity concerns and repair the plumbing issue promptly. Your comfort is very important to us, and we are committed to improving these areas to prevent future inconveniences.We are glad to hear that the other aspects of your stay were satisfactory, and we truly appreciate your understanding. We hope you will give us another opportunity to provide you with a much more comfortable experience on your next visit.Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
4.0分
其他
原文
翻译提供方：Google
非常好的住宿地点
前台很好，房间很好，我们住了4晚，只有一天他们没有打扫房间，其他都很好。
5.0分
其他
clean room, staff was friendly and helpful. parking was good. plenty of places to eat nearby. would absolutely stay here again.
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酒店回复: Dear Shelbea,Thank you very much for sharing your thoughtful review! We’re so pleased to hear that you had an excellent stay with us. It’s wonderful to know that you found your room clean and comfortable and that our staff made a positive impression with their friendliness and helpfulness — we always strive to provide warm and attentive service to every guest.We’re also glad you enjoyed the convenience of our location, including the easy parking and the many nearby restaurants and dining options. Your feedback truly means a lot to us, and we’re delighted that you would absolutely choose to stay with us again.We look forward to welcoming you back soon and making your next visit just as pleasant and comfortable as this one!Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
4.0分
其他
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Room was clean. Only thing was we were on 2nd floor the next morning elevator was not working. We were in a handicap room for my husband that sometimes has to use wheelchair and we had to use the stairs. Luckily he was able to walk slowly down the stairs. When i went down and asked about the elevator and told the lady working i didn't know if he could make it down she just looked at me never offered to help. He had doctor's appointment in Houston at 6:30 so waiting until later was out of question.
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酒店回复: Dear Cheryl,Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean, but we sincerely apologize for the inconvenience you experienced with the elevator being out of service during your stay. We understand how difficult this situation must have been, especially since you were in an accessible room and your husband sometimes requires a wheelchair.We are truly sorry that our staff did not offer the assistance you needed at that moment. This is not the level of care and support we strive to provide. Please be assured that we are addressing this matter with our team to ensure better responsiveness and compassion in similar situations going forward.We greatly value your feedback as it helps us improve our service, and we hope you will give us another opportunity to better serve you in the future.Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
5.0分
其他
Whirlpool in the room
To have a whirlpool in our room was amazing. No one bothered us and it was quiet and comfortable
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Baytown I - 10.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
2.0分
情侣出游
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The room was clean it was kinda outdated and the floor boards where coming up bunch of noisy meh running in and out of the hotel nothing was done about it staff member and guess arguing in the lobby
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. While we’re glad to hear that you found your room clean, we regret that you experienced issues with the flooring and disturbances in the hotel.Please know that guest comfort and safety are our top priorities. We will have our maintenance team inspect and repair the flooring immediately. We also take noise concerns and any disturbances in public areas seriously, and your comments will be addressed with our staff to ensure that all guests can enjoy a peaceful and professional environment.We truly appreciate your honesty — feedback like yours helps us improve our property and service. We hope you will consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future.Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
5.0分
其他
Enjoyable!
Our stay was very good. It was quiet, clean, and comfortable. Hosea at the desk was always very helpful, professional, and kind.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Baytown I - 10.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
5.0分
家庭亲子
The staff was professional and friendly
I left a bag in my room and someone called me about it. I was able to get it back
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酒店回复: Dear Guest,Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that our staff made such a positive impression during your stay. Providing professional and friendly service is always our goal, and it’s great to know that our team went the extra mile to ensure your belongings were safely returned to you.We understand how stressful it can be to leave something behind, so we’re very happy our staff acted quickly to contact you and make sure your bag was returned. Thank you again for your kind words and for recognizing our team’s efforts. We truly appreciate your stay with us and look forward to welcoming you back the next time you’re in Baytown!Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
3.0分
其他
Rooms are dated, ac took a very long time to
cool room off. Would not stay here again.
Staff was very nice.
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酒店回复: Dear Tara,Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff friendly and welcoming. However, we’re sorry to learn that the room condition and air conditioning did not meet your expectations. We’ve shared your comments with our maintenance and management teams to address these concerns and make improvements.We truly appreciate your honesty and hope you might consider giving us another chance in the future.Sincerely,Chris PatelGeneral ManagerComfort Suites Baytown I - 10
1.0分
其他
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!!
Room was dirty smelled like cat where there, animal hair everywhere, when we got to the room door was wide open notify the receptionist she checked it and when finally we settled in, I had to check out immediately due to allergy reaction since I'm allergic to cats. Management said they give me a refund since they didn't have any rooms, but here i am 6 days later and no refund.
房间非常潮湿，房间内湿度问题严重。窗户湿气严重，窗户里有水。水槽下的管道漏水。但其他方面还好。
非常好的住宿地点
前台很好，房间很好，我们住了4晚，只有一天他们没有打扫房间，其他都很好。
clean room, staff was friendly and helpful. parking was good. plenty of places to eat nearby. would absolutely stay here again.
Room was clean. Only thing was we were on 2nd floor the next morning elevator was not working. We were in a handicap room for my husband that sometimes has to use wheelchair and we had to use the stairs. Luckily he was able to walk slowly down the stairs. When i went down and asked about the elevator and told the lady working i didn't know if he could make it down she just looked at me never offered to help. He had doctor's appointment in Houston at 6:30 so waiting until later was out of question.
Whirlpool in the room
To have a whirlpool in our room was amazing. No one bothered us and it was quiet and comfortable
The room was clean it was kinda outdated and the floor boards where coming up bunch of noisy meh running in and out of the hotel nothing was done about it staff member and guess arguing in the lobby
Enjoyable!
Our stay was very good. It was quiet, clean, and comfortable. Hosea at the desk was always very helpful, professional, and kind.
The staff was professional and friendly
I left a bag in my room and someone called me about it. I was able to get it back
Rooms are dated, ac took a very long time to
cool room off. Would not stay here again.
Staff was very nice.
!!
Room was dirty smelled like cat where there, animal hair everywhere, when we got to the room door was wide open notify the receptionist she checked it and when finally we settled in, I had to check out immediately due to allergy reaction since I'm allergic to cats. Management said they give me a refund since they didn't have any rooms, but here i am 6 days later and no refund.