First, they charged me a deposit that there wasn’t any notification posted anywhere including online. When mentioned, front desk clerk stated she will mention to manager. Front desk clerk said that the deposit will be refunded after check out. I’ve been go e for a week and the deposit still not returned. This place is trashy. They give you a room (with hot-tub) that’s dirty. The hot tub is broken but wasn’t cleaned out. Disgusting. There looks like to be toilet paper over smoke alarm, for some reason. Never cleaned. Trash has set in the room for over a week and wasn’t cleaned when they came in to give “fresh towels”. Bed not properly made. They have been in the room at least twice in the week. Staff cannot clean properly. A/C doesn’t work properly.
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酒店回复: We are disappointed to hear about the issues that affected your stay and apologize for any frustration you may have felt. Your feedback is gratefully received and will be shared with the respective teams to ensure all our guests enjoy their time with us. If you have any further questions regarding your deposit, please reach out to us offline. It would be our pleasure to regain your trust, and we hope to have the chance to do so the next time your travels bring you our way.
1.0分
其他
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I booked two rooms for some company that came into town. Both were scared to stay in the rooms assigned to them. They asked to be moved and were told no. The rooms were dirty and smelled terrible.
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酒店回复: Dear Fran ,Thank you for sharing your feedback. Your notes about cleanliness, room condition, and guest comfort are important and help guide improvements. Our team is focused on providing a welcoming and well-maintained environment, and we hope to offer a more comfortable and reassuring experience for all guests in the future.Sincerely, Hotel Manager
1.0分
商务出差
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This was booked for me. Had I read the reviews I would have refused to stay. Room was not clean, sheets were old and thin, floor was dirty, bathroom was outdated and had cigarette burns on the counter top. Tub grout was nasty.
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酒店回复: Dear Arlene,We sincerely apologize for the disappointing experience you had. The condition you described is not acceptable, and we deeply regret that your stay was affected by cleanliness and maintenance issues. Your feedback has been shared with management for immediate attention. We appreciate you bringing this to our attention.Sincerely, Hotel Manager
5.0分
其他
Everything went well from check in to check out and concierge has been professional as well.
4.0分
其他
Unexpected stay
Needed an room uexpectedly. This one was clean and affordable.
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酒店回复: Dear Robin ,Thank you for your kind feedback. We’re glad we could provide you with a clean and affordable room during your unexpected stay. Your comfort and satisfaction mean a lot to us, and we hope to welcome you back for another pleasant visit in the future.Sincerely, Hotel Manager
1.0分
情侣出游
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We got the room on-line, they cahrged us an extra $50 . We checked out at 10:25. Claimed we checked out after 11. Because I told them we found tons of trash under the sink. The room was not very clean and the pictures didnnot match the room
They literally stole $50 bucks from us. When we called and told them to return the money, they said "we do not do refunds" . They literally stole from us and there is nothing we can do . Do not stay there ever!!
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酒店回复: Dear Ezequiel,Thank you for reaching out, though we regret the experience you've described, especially regarding our accommodations, as we always strive to provide a comfortable stay for our guests. Rest assured, your feedback is valued and will be shared with the respective teams as we make the appropriate changes and improvements. Additionally, we never intend to leave any billing concerns unresolved and encourage you to contact us offline once more if you would like to discuss this matter further. Down the line, we hope you consider returning for a better experience.
3.0分
商务出差
Good spot
Good clean room, comfortable clean bed, adequate overall for a short stay. Only problem was loud rude people in the next room.
2.0分
家庭亲子
Had a bug issue.
Frozen bugs in refrigerator and crawling around bathroom.
Sheets had yellow stains.
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酒店回复: Dear Clayton,We sincerely regret that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing your concerns to our attention, and please consider returning in the future for a better experience.
这可能是我住过最糟糕的地方之一。我不得不拿纸质便签本来打虫子。镜子和浴室里到处都是小虫子，太恶心了。
他们向我收取了双倍的费用
First, they charged me a deposit that there wasn’t any notification posted anywhere including online. When mentioned, front desk clerk stated she will mention to manager. Front desk clerk said that the deposit will be refunded after check out. I’ve been go e for a week and the deposit still not returned. This place is trashy. They give you a room (with hot-tub) that’s dirty. The hot tub is broken but wasn’t cleaned out. Disgusting. There looks like to be toilet paper over smoke alarm, for some reason. Never cleaned. Trash has set in the room for over a week and wasn’t cleaned when they came in to give “fresh towels”. Bed not properly made. They have been in the room at least twice in the week. Staff cannot clean properly. A/C doesn’t work properly.
I booked two rooms for some company that came into town. Both were scared to stay in the rooms assigned to them. They asked to be moved and were told no. The rooms were dirty and smelled terrible.
This was booked for me. Had I read the reviews I would have refused to stay. Room was not clean, sheets were old and thin, floor was dirty, bathroom was outdated and had cigarette burns on the counter top. Tub grout was nasty.
Everything went well from check in to check out and concierge has been professional as well.
Unexpected stay
Needed an room uexpectedly. This one was clean and affordable.
We got the room on-line, they cahrged us an extra $50 . We checked out at 10:25. Claimed we checked out after 11. Because I told them we found tons of trash under the sink. The room was not very clean and the pictures didnnot match the room
They literally stole $50 bucks from us. When we called and told them to return the money, they said "we do not do refunds" . They literally stole from us and there is nothing we can do . Do not stay there ever!!
Good spot
Good clean room, comfortable clean bed, adequate overall for a short stay. Only problem was loud rude people in the next room.
Had a bug issue.
Frozen bugs in refrigerator and crawling around bathroom.
Sheets had yellow stains.