酒店回复: Dear Thomas,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager
1.0分
其他
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Dump!
We were told up front that the room would stink. The air was broken. The microwave was unplugged because it was shorting out. There were holes in the bedding. The lampshades were cracked. The water was lukewarm. The toilet leaked into the floor and the television had lines running through. No towels. I could go on forever.
Advertising for full breakfast. There wasn't even coffee. I can't even name it all. It's a dump.
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酒店回复: Dear Debra,We regret to hear about the condition of your stay and the multiple concerns you faced. Cleanliness, maintenance, and guest comfort are top priorities, and your feedback about the air conditioning, plumbing, and room amenities will be reviewed immediately. We also appreciate your comments regarding breakfast and will work to improve our offerings and communication.Sincerely, Hotel Manager
4.0分
其他
Don't make requests on the text that confirms your stay, you won't get an answer. Floors were still dirty and only 1 trash can in the room
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酒店回复: Dear Alec,Thank you for your review. We value your comments about communication, room cleanliness, and amenities. Your observations regarding the floors and trash cans will be shared with our team as we work on improvements. We are committed to enhancing guest comfort and look forward to welcoming you for a better visit again.Sincerely, Hotel Manager
2.0分
家庭亲子
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Black mold in ceiling, bed mattress sucken in the middle, breakfast consisted of coffee and some sort of pastries. Wifi terrible. Very misleading advertisement if this hotel. Very disappointed
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered, including the black mold, mattress condition, limited breakfast options, and poor Wi-Fi. We understand your frustration with the misleading advertisement and regret that your stay did not meet expectations. Your concerns are being addressed by our team to improve the quality of the property and amenities. We will work hard to ensure a better experience for future guests.Sincerely, Hotel Manager
3.0分
家庭亲子
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Room was in need of repairs, freezer part of fridge was a solid block of ice to where you couldn’t put anything in it. Otherwise room was okay. Staff was friendly.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the issues you encountered with the fridge and the condition of the room. We understand the importance of maintaining all amenities, and we will address the freezer issue and any necessary repairs with our team. We’re glad to hear the staff was friendly, and we hope to provide a more comfortable stay on your next visit.Sincerely, Hotel Manager
3.0分
其他
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Average
Stopped during a cross country motorcycle ride after encountering a major rain and wind storm. Bed was good, room and facility were average. I was able to park motorcycle directly in front of the room, which I prefer.
5.0分
情侣出游
The property is a little bit older, but the beds were nice. Good value for the money.
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酒店回复: Dear Adam,Thank you for your feedback. We’re glad to hear that you found the beds comfortable and felt it was a good value for the money. We appreciate your understanding of the property's age, and we’ll continue working to improve the overall guest experience. We look forward to welcoming you again soon!Sincerely, Hotel Manager
3.0分
情侣出游
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No coffee pot in the room. I asked for one the first night, but did not get one until the next day. So did not have one the next morning.
Room could use a better clean.
The bed was comfy. The shower was nice and strong.
The owners could do some minor things to improve room. Use a stain pen on scratches on furniture. Paint trim. Replace faucet. Faucet was wrapped with same aluminum material that had come off and was very unattractive and old.
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酒店回复: Dear Nancy,Thank you for your feedback! We're glad to hear that the bed and shower met your expectations. We apologise for the delay in providing a coffee pot and for the cleanliness issues and outdated room features. Your suggestions for improvements, such as addressing the faucet and furniture, are valuable, and we will share them with the management team. We hope to welcome you again soon with a more updated and comfortable experience!Sincerely, Hotel Manager
5.0分
其他
Rooms just need a cleaning from top to bottom, they are clean but not real clean
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酒店回复: Dear Tammy,Thank you for your feedback. We appreciate you bringing this to our attention. While we strive to maintain clean rooms, we understand the importance of thorough cleaning from top to bottom. Your comments will be shared with our housekeeping team to ensure a more detailed cleaning process moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
不错的地方
好的
Dump!
We were told up front that the room would stink. The air was broken. The microwave was unplugged because it was shorting out. There were holes in the bedding. The lampshades were cracked. The water was lukewarm. The toilet leaked into the floor and the television had lines running through. No towels. I could go on forever.
Advertising for full breakfast. There wasn't even coffee. I can't even name it all. It's a dump.
Don't make requests on the text that confirms your stay, you won't get an answer. Floors were still dirty and only 1 trash can in the room
Black mold in ceiling, bed mattress sucken in the middle, breakfast consisted of coffee and some sort of pastries. Wifi terrible. Very misleading advertisement if this hotel. Very disappointed
Room was in need of repairs, freezer part of fridge was a solid block of ice to where you couldn’t put anything in it. Otherwise room was okay. Staff was friendly.
Average
Stopped during a cross country motorcycle ride after encountering a major rain and wind storm. Bed was good, room and facility were average. I was able to park motorcycle directly in front of the room, which I prefer.
The property is a little bit older, but the beds were nice. Good value for the money.
No coffee pot in the room. I asked for one the first night, but did not get one until the next day. So did not have one the next morning.
Room could use a better clean.
The bed was comfy. The shower was nice and strong.
The owners could do some minor things to improve room. Use a stain pen on scratches on furniture. Paint trim. Replace faucet. Faucet was wrapped with same aluminum material that had come off and was very unattractive and old.
Rooms just need a cleaning from top to bottom, they are clean but not real clean