酒店回复: Estimado Merwin:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Crestview. Nos esforzamos por mantener altos estándares de higiene y nos decepciona saber que no cumplimos con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por las molestias.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y agradecemos su preferencia. Gracias por elegir Red Roof. Esperamos tener la oportunidad de volver a verlo en el futuro.Atentamente,ReyGerencia de Red RoofEspecialista en RediResponse
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翻译提供方：Google
当我把所有东西都按原样留下时，他们从未退还我 50 美元的费用。
1.0分
家庭亲子
原文
翻译提供方：Google
太可怕了😢
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Highly disappointed with the rooms
The rooms were the worst. The bathrooms - I can't even talk about it.
They smell really bad. I am never ever going here again.
4.0分
家庭亲子
Staff very accommodating and recommended places to visit and eat. Accommodation as described only stayed the one night so had everything we needed.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Crestview. It's wonderful to hear our staff provided helpful recommendations and that your accommodation met your needs for your one-night stay. Your positive feedback is greatly appreciated.We hope to continue to provide great experiences for you. Thank you again for your review. Red Roof looks forward to seeing you in the future, should your travels bring you back to our area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
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This place was absolutely filthy. The bedding was covered in stains and hair, the floors weren’t swept, the toilet and bath tub both were both leaking which led to a foul sewage smell in the room, and there were cockroaches everywhere. Highly would not recommend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Crestview. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with unclean location, stained bedding and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
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Its okay for a quick stop of sleep
I stopped here driving in late and its good for a little bit of shut eye then roll. The lady attendant was nice, the room had sheets you could smell someone slept in, the shower was spraying across the ceiling, the shampoo was half used in the little trial bottles, the overall condition of the place needed severe overhaul but checking in super late and getting a few hours of shut eye sure it is what it is because next door was almost triple the price
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酒店回复: Dear Lori, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Crestview. I understand your stay was a mixed bag, providing needed rest during a late arrival but falling short in cleanliness and maintenance. I sincerely apologize that the room conditions, including the linens, shower, and toiletries, did not meet expectations. We are addressing these issues to ensure a more comfortable experience for all guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, AnnRed Roof Management RediResponse Specialist
1.0分
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Disgusting
i’m all about budget friendly hotels, especially since I’m just going to be sleeping there and spending my day out and about but this hotel was by far. The worst I’ve ever stayed in it was disgusting and it stunk and half the things didn’t work. See the pictures attached. deliver for the shower did not work so we were only able to take a bath. They refuse to change our room stating that they were at full occupancy, which was obviously not true.
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酒店回复: Dear Amber,Thank you for taking the time to tell us about your experience at the Red Roof Inn Crestview. I am very sorry that your stay with us was so disappointing. I understand your concerns about the room condition and the state of the shower. Please accept my sincere apologies for the inconvenience and frustration this has caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
太棒了！客房服务很出色，房间比我预想的要好。电视都是智能电视，所以我可以登录我的应用程序，追剧不误！
如果你想住进一个糟糕透顶的酒店，这里就是了。有人在喝酒，前台也在工作，简直太糟糕了，别浪费你的时间和金钱。
他们不打扫或更换床单，顺便说一句，Llede
当我把所有东西都按原样留下时，他们从未退还我 50 美元的费用。
太可怕了😢
Highly disappointed with the rooms
The rooms were the worst. The bathrooms - I can't even talk about it.
They smell really bad. I am never ever going here again.
Staff very accommodating and recommended places to visit and eat. Accommodation as described only stayed the one night so had everything we needed.
This place was absolutely filthy. The bedding was covered in stains and hair, the floors weren’t swept, the toilet and bath tub both were both leaking which led to a foul sewage smell in the room, and there were cockroaches everywhere. Highly would not recommend.
Its okay for a quick stop of sleep
I stopped here driving in late and its good for a little bit of shut eye then roll. The lady attendant was nice, the room had sheets you could smell someone slept in, the shower was spraying across the ceiling, the shampoo was half used in the little trial bottles, the overall condition of the place needed severe overhaul but checking in super late and getting a few hours of shut eye sure it is what it is because next door was almost triple the price
Disgusting
i’m all about budget friendly hotels, especially since I’m just going to be sleeping there and spending my day out and about but this hotel was by far. The worst I’ve ever stayed in it was disgusting and it stunk and half the things didn’t work. See the pictures attached. deliver for the shower did not work so we were only able to take a bath. They refuse to change our room stating that they were at full occupancy, which was obviously not true.