酒店回复: Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - AIRPORT. You expressed that the breakfast was poor, the hand soap canister, body wash and shampoo were empty, the uncleanliness of the room and the lack of housekeeping services hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
酒店回复: Hello Danika, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - AIRPORT. It’s disappointing to see you were displeased with your stay, resulting in a 2/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. You indicated the floor was unswept, the bedding and blanket were stained and the fridge was unclean. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
3.0分
商务出差
原文
翻译提供方：Google
我从机场回来晚了，所以这次入住非常便宜。员工非常友好。我说不出具体哪里对或错。离机场非常近。
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酒店回复: Dear Ronald, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Rochester – Airport and the convience of our locationa along with the great customer service provided.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback. We look forward to seeing you in your future travels. Sincerely, MarieoRed Roof Management RediResponse Specialist
We felt unsafe. There were no family restaurants nearby. Road cinstruction was difficult to get around.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester – Airport. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible safety concerns you might have, your safety and comfort are our top priorities. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
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Sheets blankets were FILTHY staff changed it all out for me. Room was supposed to be non smoking room. You can smell the smoke!! No shampoo no soap ripped tattered threadbare towels no Tissues room did not have iron …. Floors furniture not clean ….. bathtub gross.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester – Airport. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns that you may have encountered with the shampoo, soap, and tissues. I am akso sorry you were displeased that your room did not offer a iron, however our records indicate that you booked a ADA Accessible Standard Queen Room which does not include those features. Should you wish to have these amenities on your next stay please consider selecting ADA Accessible Superior King type of room. Still, I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
Front desk staff was courteous. Pillow case needed to be cleaned. Overall experience was fair.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Airport. We are glad to know our front desk provided courteous service during your visit. We regret to learn about the pillowcase cleanliness issue. Please accept our sincere apologies. We will investigate this immediately to prevent similar situations in the future. We appreciate your fair perspective and aim to elevate experiences moving forward.Your feedback is crucial to Red Roof, and we appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to give you a better experience on your next visit.Sincerely,JohnRed Roof Management RediResponse Specialist
环境安静很好，厕所排风系统不工作，不过我没有通知工作人员，因为我仅仅休息几个小时。
小丑表演
电视坏了，房间里有股难闻的味道，他们在早上 8 点切断了我的电源，有人过来问我是否应该在那里。当我告诉他们我应该在那里时，他们又给我通了电。再也不会回去了。
在我整个住宿期间，我的洗手液罐、沐浴露和洗发水都是空的。我告诉了接待处，但他们从未补充。整个住宿期间房间都没有打扫，床也没有重新铺好。免费的欧陆式早餐简直是笑话。我再也不会住在任何红屋顶酒店了。
这家酒店简直就是个垃圾场……员工态度粗暴……房间非常糟糕，浴室的地板和墙壁上都有“可疑”的东西……太恶心了……
地板似乎没有清扫过；毛巾挂得很乱，让人怀疑它们是否是新的；床上用品和毯子上都有污渍/很脏，让人怀疑它们是否是新的；冰箱里的食物很容易溢出。
我从机场回来晚了，所以这次入住非常便宜。员工非常友好。我说不出具体哪里对或错。离机场非常近。
千万别住这里。房间里弥漫着漂白剂的臭味，毯子上有棕色污渍，淋浴间有粉红色的条纹，暖气里堆满了垃圾和杂物，房间太恶心了。
We felt unsafe. There were no family restaurants nearby. Road cinstruction was difficult to get around.
Sheets blankets were FILTHY staff changed it all out for me. Room was supposed to be non smoking room. You can smell the smoke!! No shampoo no soap ripped tattered threadbare towels no Tissues room did not have iron …. Floors furniture not clean ….. bathtub gross.
Front desk staff was courteous. Pillow case needed to be cleaned. Overall experience was fair.