酒店回复: Dear Breanna, Thank you for sharing your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. Our pest control provider regularly services our hotel to maintain high hygiene standards. Please note that we don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention, and we will address them with appropriate individuals. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
很好，但如果住一周他们就不打扫
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酒店回复: Dear Eathan,Thank you for your feedback. We're glad you had a positive overall experience, though we regret any inconvenience caused by the housekeeping schedule. For extended stays, we also provide services tailored to guests' preferences, including cleaning upon request with minimal fees to ensure comfort and privacy. Your comments are appreciated, and we'll work to ensure a seamless stay in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
2.0分
家庭亲子
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The staff were great at this property. The problem is that this hotel is being used like an apartment building and is filled with people living there. The common areas are dirty and smell like cigarettes and vape. The rooms are run down and are uncomfortable. My room was clean, that is what earned the 2stars. Overall, this is a property to avoid unless you’re looking for long term, temporary housing.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad to know you found our staff great and your room clean. However, we’re truly sorry to hear about the concerns you experienced with the common areas and overall condition of the property. Your comments have been shared with our housekeeping and maintenance teams. We appreciate your honesty, as it helps us enhance the guest experience for everyone. We hope you’ll consider giving us another opportunity to provide you with a better stay next time. Sincerely,Hotel Management
3.0分
其他
Overall it was pretty good, we didn’t have a shower curtain in the bathroom and no extra blankets for the pullout.
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酒店回复: Dear Jerica, We truly regret the inconvenience caused by the missing shower curtain and the absence of extra blankets for the pullout. Your comfort is very important to us, and we will be reinforcing our room preparation and inspection process with our housekeeping team to ensure such details are not overlooked in the future. We appreciate your understanding and look forward to welcoming you again for an even better stay.Sincerely, Hotel Management
5.0分
其他
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I love this property from the front desk staff to the housekeepers they are all fantastic they go out there way to help you with all your things rooms are clean and in good shape the property is also maintained well it’s close to everything you would want to eat and is also right next to the Marta station very convenient great place to stay at would recommend anyone to this property….
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酒店回复: Dear Tavaris, Thank you for your wonderful review and for sharing your experience at Extended Stay America. We are delighted to know that you enjoyed your stay and appreciated the efforts of our front desk team, housekeeping staff, and overall property maintenance. It is always rewarding to hear that our staff went out of their way to make your visit comfortable and convenient. We are also glad our location near dining options and the Marta station added to your positive experience. Your recommendation means a lot to us, and we look forward to welcoming you back.Sincerely,Hotel Management
1.0分
商务出差
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First room I was assigned hadn’t been cleaned and needed renovation. The second room I was assigned (119) had a huge urine puddle with a wet hand towel soaked in it. The whole room reeked of urine. Was told I could either take that room or get a refund. I had no place else to go so I stayed and cleaned it myself. One of the most disgusting experiences of my life
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酒店回复: Dear Gerald, We sincerely apologize for the discomfort you encountered during your stay. While we’re glad you found the exterior and initial room presentation to be satisfactory, we are very concerned to hear about the musty atmosphere, old mattress, and especially the condition of the pull-out bed. Cleanliness and comfort are top priorities for us, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We appreciate your honesty, as it helps us identify areas needing improvement. We hope you’ll consider giving us another opportunity to provide a better experience.Sincerely,Hotel Management
2.0分
其他
Cleanliness doesn't look important to them. There's an old odor throughout the hotel.
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酒店回复: Dear Cariesha, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping team. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
1.0分
其他
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Bugs
They didnt have the room I reserved. They made me pay extra for a room I didnt reserve. There were bugs in the bed. I was there for 10 minutes before I left.
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酒店回复: Dear Michael, Thank you for sharing your feedback. We regret to hear your stay did not meet the expectations set by the description. Providing a comfortable and accurate experience is important, and we apologize for any inconvenience caused. Your comments help us identify areas for improvement, and we appreciate your honesty. We hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
抵达后，接待处没有工作人员，经过漫长的等待，他们的关注很粗鲁，他们还要求我支付押金，但应用程序中没有出现，也没有说我应该这样做。他们声称这是一项新规定。这里的问题不是交押金，而是他们不退还押金，想说什么就说什么。这不是我第一次和你呆在一起，这种事也从未发生过。
前台的人很好。入口大厅应该给我说明一下酒店的状况。电梯地板很脏。通往房间的地毯上到处都是垃圾，我们进去后发现房间仍然很脏，地毯很脏，火警警报器放在桌子上，我们转身走下楼要求退款。当时是星期五晚上，我们花了一段时间才找到另一个房间。我带着小女儿。我可以看出老板并不关心这个酒店。我是酒店业人士，非常失望还有这样的房间。
酒店里到处都是德国蟑螂霉菌和德国蟑螂粉！整个地方都弥漫着课外活动的味道！绝对不是一个适合家庭入住的场所！
很好，但如果住一周他们就不打扫
The staff were great at this property. The problem is that this hotel is being used like an apartment building and is filled with people living there. The common areas are dirty and smell like cigarettes and vape. The rooms are run down and are uncomfortable. My room was clean, that is what earned the 2stars. Overall, this is a property to avoid unless you’re looking for long term, temporary housing.
Overall it was pretty good, we didn’t have a shower curtain in the bathroom and no extra blankets for the pullout.
I love this property from the front desk staff to the housekeepers they are all fantastic they go out there way to help you with all your things rooms are clean and in good shape the property is also maintained well it’s close to everything you would want to eat and is also right next to the Marta station very convenient great place to stay at would recommend anyone to this property….
First room I was assigned hadn’t been cleaned and needed renovation. The second room I was assigned (119) had a huge urine puddle with a wet hand towel soaked in it. The whole room reeked of urine. Was told I could either take that room or get a refund. I had no place else to go so I stayed and cleaned it myself. One of the most disgusting experiences of my life
Cleanliness doesn't look important to them. There's an old odor throughout the hotel.
Bugs
They didnt have the room I reserved. They made me pay extra for a room I didnt reserve. There were bugs in the bed. I was there for 10 minutes before I left.