酒店回复: Dear Allica, We're so glad to hear you had such a great trip and felt well-rested during your stay! It’s especially rewarding to know you felt well cared for; that kind of experience is exactly what we strive for at Extended Stay America. Your kind words and high praise mean a lot to us, and we can't wait to welcome you back for another comfortable visit soon.Sincerely,Hotel Management

酒店回复: Dear John,Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We apologize for any potential miscommunication on our part. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest’s suite. Additionally, our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Your comments have been noted and will be shared with the appropriate teams. We appreciate you taking the time to share your experience, and we look forward to creating a better guest experience moving forward.Sincerely,Hotel Management

酒店回复: Dear Steven, Thank you for your detailed feedback. We’re sorry to learn that we did not meet your expectations and regret the discomfort you experienced during your stay. Your comments have been shared with our team, and we appreciate you bringing these issues to our attention. While we’re glad to know some team members made a positive impression, we understand that isolated moments of good service are not enough to outweigh the overall experience. We will utilize your experience to guide necessary improvements moving forward.Sincerely,Hotel Management

酒店回复: Dear Raemond, Thank you for your feedback. We’re sorry your arrival experience was less than smooth and that the condition of the room did not meet expectations. Your concerns about cleanliness and maintenance will be addressed with the appropriate teams. We appreciate you bringing this to our attention and hope for the opportunity to offer a better stay in the future.Sincerely,Hotel Management 

酒店回复: Dear Tara, Thank you for bringing these concerns to our attention. We are deeply sorry to hear about the conditions you encountered, and we understand how unsettling that must have been. Maintaining a safe, clean, and welcoming environment is essential, and your experience clearly fell short of that standard. Feedback like yours is taken seriously and has been forwarded to the appropriate teams for immediate attention. We truly regret that your stay was cut short for such reasons and appreciate your honesty in sharing this. Your comments help us identify and correct the issues that impact our guests. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your confidence in us, and we hope you will give us that chance in the future. Sincerely,Hotel Management 

酒店回复: Dear Melenie, We are sorry to hear that the condition of your room and the atmosphere around our property impacted your stay. It is especially concerning that you felt the need to change rooms, and we apologize for the discomfort this caused. While we’re glad our team was courteous, we regret that the overall visit didn’t meet your expectations. Your feedback is important, and we will ensure to make improvements going forward. We hope you'll consider giving us another opportunity in the future to deliver a far better experience.Sincerely,Hotel Management

酒店回复: Dear Maria, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

酒店回复: Dear Ben, Thank you for your feedback. We regret that your experience was disrupted by noise and that the condition of your room and bathroom did not meet our standards. A restful and clean environment is something every guest should expect, and we apologize that we did not meet that expectation. Your comments have been noted for immediate review, and we appreciate you bringing this to our attention.SincerelyHotel Management