The room was moisture on roof and it was not very clean. I didn’t sleep well because we listened the tv and the people in the others rooms. But the staff was kind.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We’re sorry to hear your stay didn’t provide the comfort and rest you anticipated. What you described is unusual for our standards, and we’re addressing them with our team to ensure a better experience moving forward. On a brighter note, we are glad to know you felt well taken care of by our team, and we hope to have the chance to provide a much smoother visit next time.Sincerely,Hotel Management
3.0分
其他
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Confusing lay out of buildings, no lobby this way signage anywhere. Park your car and good luck finding that same entrance door. Neither lamp worked in room which i reported 1st night. Nothing done our 2 night stay. Left with harsh fluorescent overheads. Refrigerator door either rusty or moldy didnt use it. The heat/AC unit whistled then sounded like a turbine. The bed was clean, comfortable. The bathroom clean, stocked. It was quiet enough.
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酒店回复: Dear Guest, Thank you for sharing such detailed impressions of your stay. We are grateful for your kind notes regarding the bed and restroom, and we are sorry that other aspects of the visit affected your comfort. Your observations on navigation, lighting, equipment, and overall ease of use are valuable and will be carefully reviewed as we work to refine the guest experience. We hope you will consider returning to provide a smoother, more welcoming visit.Sincerely,Hotel Management
2.0分
其他
The heater in the room didn’t work and the tv was out of signal even after I had an employee check both things for me .
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your visit, particularly the issues with the climate control and television, despite the team’s efforts to assist you. We understand how frustrating this must have been, and we regret that your stay did not meet your expectations. Your comments have been passed along so we can address these matters promptly and strengthen our overall service. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more dependable and comfortable experience.Sincerely,Hotel Management
1.0分
其他
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Tv did not work and when we asked staff for help they refused to send somwone to room to help. There was no bathtub in room. There was no breakfast. We had a room next to us that had their music on very loud till 2am having a party and staff again declined to help.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry for the difficulties you experienced during your stay. The challenges you described, including noise disturbance and a lack of support from our team, are deeply concerning and do not reflect the level of service we aim to provide. Your comments will be carefully reviewed so we can address these issues and enhance our guest experience. While we cannot change what occurred, we remain committed to improving and hope you might consider giving us another opportunity to offer a more comfortable and responsive visit in the future.Sincerely,Hotel Management
5.0分
其他
Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.
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酒店回复: Dear Guest,We are delighted to hear that you enjoyed the cleanliness of your room! It is especially wonderful to know that our front desk team member made such a positive impression with her attentiveness and friendliness. At Extended Stay America, we take pride in providing thoughtful service that makes every guest feel welcome. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management
4.0分
其他
Room was clean, quiet, and comfortable. The staff was excellent and very friendly.
Only downside was the hallways were messy
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酒店回复: Dear Guest,We are delighted to hear you enjoyed a peaceful and relaxing stay and that our team made a great impression with their warm service. Your kind words mean a lot to us. We also appreciate your note about the corridors—it is helpful feedback we will use to enhance our upkeep. Thank you for choosing Extended Stay America, and we hope to welcome you back for another pleasant visit soon.Sincerely,Hotel Management
1.0分
家庭亲子
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Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel forb4 hours before this incident happened
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酒店回复: Dear Guest, We regret the distressing situation and appreciate you bringing the fire alarm issue to our attention. We always strive to provide a restful night's sleep for each guest and truly regret that your sleep and rest were disrupted due to the fire alarm. We assure you that the safety of our guests and our employees takes priority over everything else. Fire alarms are rare occurrences at our hotel; therefore, we are sorry for this instance. Additionally, your comments about credit refunds are also taken seriously, as we believe clarity in all aspects of billing and finances is crucial. We hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Sincerely,Hotel Management
4.0分
其他
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Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.
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酒店回复: Dear Guest, Thank you for sharing your experience! We are glad the second room worked out well and that you found it clean and comfortable. We appreciate your patience with the room changes and are happy to hear our team made a positive impression. At Extended Stay America, we strive to make every stay smooth and welcoming, and we hope to host you again for an even more seamless visit in the future.Sincerely,Hotel Management
不好不坏。这里似乎有很多“常客”一起消遣，他们相处得挺愉快，看着还不错。每个人都很友善。家具设施够用，但显然不是全新的。
酒店老旧了。广告说含早餐，结果只有咖啡和店里买的松饼。真让人失望。房间里弥漫着烟味。
The room was moisture on roof and it was not very clean. I didn’t sleep well because we listened the tv and the people in the others rooms. But the staff was kind.
Confusing lay out of buildings, no lobby this way signage anywhere. Park your car and good luck finding that same entrance door. Neither lamp worked in room which i reported 1st night. Nothing done our 2 night stay. Left with harsh fluorescent overheads. Refrigerator door either rusty or moldy didnt use it. The heat/AC unit whistled then sounded like a turbine. The bed was clean, comfortable. The bathroom clean, stocked. It was quiet enough.
The heater in the room didn’t work and the tv was out of signal even after I had an employee check both things for me .
Tv did not work and when we asked staff for help they refused to send somwone to room to help. There was no bathtub in room. There was no breakfast. We had a room next to us that had their music on very loud till 2am having a party and staff again declined to help.
Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.
Room was clean, quiet, and comfortable. The staff was excellent and very friendly.
Only downside was the hallways were messy
Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel forb4 hours before this incident happened
Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.