我想感谢 Jo Jo 提供出色的客户服务，并因情况而表示同情。她尽心尽力地确保我在那个意外的夜晚有房间可以住！没有语言可以表达我的感激之情。Daina 是另一位 10 星级员工，她确保我得到照顾，并且我的房间住宿得到满足。这个世界需要更多像他们这样的人，他们是贵公司的宝贵财富！我希望他们能因此得到某种奖励，我一定会在需要时预订那里的住宿。还有两位女士帮助了我，但我记不住她们的名字，因为我只和她们打过一次交道，不像我提到的另外两位女孩，我和她们打过交道更多。我确实认为这个地方需要摆脱那些不顾他人感受的住户和大楼里的吸烟行为。我的孩子每天都要闻到那种气味，这是不可接受的。几乎再也感觉不安全了。警察每天都在那里，这对酒店来说很不寻常。
酒店回复: Dear Alejandro, We deeply regret the inconveniences you encountered, including the maintenance and cleanliness issues in your room. This does not reflect the standards we strive to maintain, and we are addressing your concerns with our housekeeping and maintenance teams immediately. Your input is invaluable in helping us improve, and we hope to provide a much better experience should you choose to stay with us again. We look forward to welcoming you back.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我们到达时，房间里有人非法占用。我们被转移到靠近家庭纠纷的单独房间，所以我们退房后立即离开。
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酒店回复: Dear Guest, We deeply apologize for the issues you encountered during your stay. Your experience is not reflective of our standards, and we take your concerns seriously. We are reviewing this matter to ensure this does not happen again. We understand your decision to leave and sincerely regret any inconvenience caused. We hope you will consider staying with us again in the future, as we are committed to providing a better experience. Sincerely,Hotel Management
5.0分
其他
Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.
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酒店回复: Dear Guest,We are delighted to hear that you enjoyed the cleanliness of your room! It is especially wonderful to know that our front desk team member made such a positive impression with her attentiveness and friendliness. At Extended Stay America, we take pride in providing thoughtful service that makes every guest feel welcome. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management
4.0分
其他
Room was clean, quiet, and comfortable. The staff was excellent and very friendly.
Only downside was the hallways were messy
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酒店回复: Dear Guest,We are delighted to hear you enjoyed a peaceful and relaxing stay and that our team made a great impression with their warm service. Your kind words mean a lot to us. We also appreciate your note about the corridors—it is helpful feedback we will use to enhance our upkeep. Thank you for choosing Extended Stay America, and we hope to welcome you back for another pleasant visit soon.Sincerely,Hotel Management
1.0分
家庭亲子
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Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel forb4 hours before this incident happened
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酒店回复: Dear Guest, We regret the distressing situation and appreciate you bringing the fire alarm issue to our attention. We always strive to provide a restful night's sleep for each guest and truly regret that your sleep and rest were disrupted due to the fire alarm. We assure you that the safety of our guests and our employees takes priority over everything else. Fire alarms are rare occurrences at our hotel; therefore, we are sorry for this instance. Additionally, your comments about credit refunds are also taken seriously, as we believe clarity in all aspects of billing and finances is crucial. We hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Sincerely,Hotel Management
4.0分
其他
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Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.
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酒店回复: Dear Guest, Thank you for sharing your experience! We are glad the second room worked out well and that you found it clean and comfortable. We appreciate your patience with the room changes and are happy to hear our team made a positive impression. At Extended Stay America, we strive to make every stay smooth and welcoming, and we hope to host you again for an even more seamless visit in the future.Sincerely,Hotel Management
4.0分
其他
The room was very clean, the bed was really comfortable, & the staff was friendly & very helpful.
不好不坏。这里似乎有很多“常客”一起消遣，他们相处得挺愉快，看着还不错。每个人都很友善。家具设施够用，但显然不是全新的。
酒店老旧了。广告说含早餐，结果只有咖啡和店里买的松饼。真让人失望。房间里弥漫着烟味。
我想感谢 Jo Jo 提供出色的客户服务，并因情况而表示同情。她尽心尽力地确保我在那个意外的夜晚有房间可以住！没有语言可以表达我的感激之情。Daina 是另一位 10 星级员工，她确保我得到照顾，并且我的房间住宿得到满足。这个世界需要更多像他们这样的人，他们是贵公司的宝贵财富！我希望他们能因此得到某种奖励，我一定会在需要时预订那里的住宿。还有两位女士帮助了我，但我记不住她们的名字，因为我只和她们打过一次交道，不像我提到的另外两位女孩，我和她们打过交道更多。我确实认为这个地方需要摆脱那些不顾他人感受的住户和大楼里的吸烟行为。我的孩子每天都要闻到那种气味，这是不可接受的。几乎再也感觉不安全了。警察每天都在那里，这对酒店来说很不寻常。
让我们看看……马桶坏了。浴室里有头发，不是我的。冰箱外面……很脏。电视无法用遥控器关闭。天花板上的通风口有几英寸厚的灰尘，可能多年没打扫了。只住了一晚。不推荐。
我们到达时，房间里有人非法占用。我们被转移到靠近家庭纠纷的单独房间，所以我们退房后立即离开。
Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.
Room was clean, quiet, and comfortable. The staff was excellent and very friendly.
Only downside was the hallways were messy
Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel forb4 hours before this incident happened
Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.
The room was very clean, the bed was really comfortable, & the staff was friendly & very helpful.