酒店回复: Dear Steven, Thank you for your outstanding review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
安静，交通便利（从高速公路）。但没有任何便利设施。
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酒店回复: Dear Kuniomi, Thank you for your feedback regarding your recent stay at Extended Stay America. We're happy you found our location convenient, with good transport links and a quiet environment. However, we apologize if you were disappointed by the lack of amenities during your stay. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Management
3.0分
其他
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Didn't like that the room wasn't cleaned daily or that we had to ask for additional towels pillows etc certain things should be expected when staying multiple days.
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酒店回复: Dear Stephanie, We appreciate you bringing these concerns to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your suite. Your comments will be shared with our team to ensure this is not repeated. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those who are here for shorter periods, services are available for a minimal fee, and towels are available at the front desk at any time and are complimentary. Thank you for being our guest; we invite you to come back and stay with us the next time you are in our area. Sincerely,Hotel Management
1.0分
其他
InFairfield they did me very wrong ended up sleeping in my car booked a room and they canceled my reservation
1.0分
情侣出游
Room was very dirty and looked like there were blood stains. I left immediately and never got a refund!!
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酒店回复: Dear Dana, Thank you for sharing your experience. We sincerely apologize for the condition of the room you encountered, as cleanliness and guest satisfaction are very important to us. Please note your concerns are taken seriously and will be shared with our housekeeping and management teams to prevent such situations in the future. We regret that your stay did not meet your expectations and understand your frustration. Your feedback is valuable, and we hope you will consider giving us another opportunity to provide a much-improved experience.Sincerely,Hotel Management
3.0分
其他
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The original staff member was friendly when we checked in - the other staff that assisted during our stay were not as friendly. A blow dryer for the room had to be requested, at the desk there was a sign saying that shampoo could be requested - but none was available. The breakfast didn't really have a lot to offer. Appreciated having the fridge and microwave in the room.
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酒店回复: Dear Samantha, Thank you for sharing your experience with us. We truly appreciate your kind words about the friendly welcome you received and are glad the in-room amenities added convenience to your stay. At the same time, we apologize for the inconsistencies in service and the limited availability of certain items, as well as your concerns about breakfast offerings. Your feedback is important and will be used to help improve our services. We hope you will give us another opportunity in the future so we can provide a more consistent and enjoyable visit that meets your expectations.Sincerely,Hotel Management
2.0分
其他
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Room was ok: but there were people smoking and drinking beer in the parking lot like some kind of street party. And rooms with like 6 to 8 people in them cooking etc.
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酒店回复: Dear Aaron, We strive to maintain a welcoming and respectful atmosphere for every guest, and we regret that your visit did not fully reflect this standard. Your feedback will be shared with our team so we can address the matter promptly and ensure a more enjoyable environment moving forward. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
客户服务极佳，员工都非常友好。他们会主动和你打招呼，并且非常热情乐于助人。
很垃圾 别来 太吵了
很喜欢！
好的
安静，交通便利（从高速公路）。但没有任何便利设施。
Didn't like that the room wasn't cleaned daily or that we had to ask for additional towels pillows etc certain things should be expected when staying multiple days.
InFairfield they did me very wrong ended up sleeping in my car booked a room and they canceled my reservation
Room was very dirty and looked like there were blood stains. I left immediately and never got a refund!!
The original staff member was friendly when we checked in - the other staff that assisted during our stay were not as friendly. A blow dryer for the room had to be requested, at the desk there was a sign saying that shampoo could be requested - but none was available. The breakfast didn't really have a lot to offer. Appreciated having the fridge and microwave in the room.
Room was ok: but there were people smoking and drinking beer in the parking lot like some kind of street party. And rooms with like 6 to 8 people in them cooking etc.