酒店回复: Hi Angela,We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. Lilith#Team6
酒店回复: We apologize we couldn’t meet you your standards. We try to give our guests the best service as we can. If you do decide to give our hotel another chance, we hope it will be a more pleasant stay for you next time around. We apologize again and thank you for staying with us.
1.0分
家庭亲子
原文
翻译提供方：Google
阿维亚蟑螂
5.0分
其他
原文
翻译提供方：Google
好地方
1.0分
其他
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W
Very bad service there was no housekeeping. The room was messy the sheets looked like they havent been changed at all.The AC didnt worked they where very old and asked to get put in another room and they said no.It says theres pool but it looks like its been years since theyve had it open...over all very bad wont be staying there ever again.
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酒店回复: We are sorry for the bad experience. The housekeeper tried knocking on the guest room multiple times during their stay for service but the guest did declined the service. The day the guest brought up the issue for the AC we sent our maintenance man to check the AC out the guest did not open the door so we could not service the AC. Thank you.
4.0分
商务出差
Easy check in with close access to 99 freeway and lots of fast food options near property.
非常干净
距离红杉州立公园一日游的距离合理。性价比还不错。
房间和浴室干净整洁，而且比较新。
非常干净，气味很好，客户服务非常好，靠近高速公路，您的休息将会很愉快☺️
抵达时，我怀疑这不会是一次干净舒适的住宿。当我走过通往房间的肮脏楼梯和走廊时，这些怀疑得到了证实。地上有小蟑螂爬来爬去，房间和浴室的整体外观令人恶心。
我立即回到前台并要求退款。前台员工很专业，也不粗鲁。他按照要求取消了我的预订，尽管我被转介到 ******* 以获得全额退款，我确实收到了退款。
那天晚上，没有 Uber 或 Lyft 可用，所以我直接走到隔壁的假日酒店。
入住 202 号房间。水槽和淋浴间的水管连接处是倒着的。H 是冷水，C 是热水。床头柜下的地板太脏了。床是弹簧床（旧）。Hotpoint 冰箱在最高冷度设置下最多只能保持“凉爽”。值得一提的是冰箱比普通冰箱大。微波炉有异味，一条腿缺失，开门时会倾斜。
这个地方很乱，正在施工，住在那里的人非常悲惨，他们整晚都在跳舞、移动家具，你可以透过墙壁听到完整的谈话
阿维亚蟑螂
好地方
W
Very bad service there was no housekeeping. The room was messy the sheets looked like they havent been changed at all.The AC didnt worked they where very old and asked to get put in another room and they said no.It says theres pool but it looks like its been years since theyve had it open...over all very bad wont be staying there ever again.
Easy check in with close access to 99 freeway and lots of fast food options near property.