酒店回复: Hi Angela,We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. Lilith#Team6
酒店回复: We apologize we couldn’t meet you your standards. We try to give our guests the best service as we can. If you do decide to give our hotel another chance, we hope it will be a more pleasant stay for you next time around. We apologize again and thank you for staying with us.
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阿维亚蟑螂
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翻译提供方:Google
好地方
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The only issue I had was that 2 of the nights I stayed there, there was a room that was being very loud. I called the front desk and they did not do anything about it. It was obvious they did not want to do anything to enforce quiet hours. Noise went on to about 3am
非常干净
我预订了无烟房,但他们没有。我旅途劳顿,非常疲惫,房间里的气味令人难以忍受;房间很脏,到处都是苍蝇。
距离红杉州立公园一日游的距离合理。性价比还不错。
房间和浴室干净整洁,而且比较新。
非常干净,气味很好,客户服务非常好,靠近高速公路,您的休息将会很愉快☺️
抵达时,我怀疑这不会是一次干净舒适的住宿。当我走过通往房间的肮脏楼梯和走廊时,这些怀疑得到了证实。地上有小蟑螂爬来爬去,房间和浴室的整体外观令人恶心。
我立即回到前台并要求退款。前台员工很专业,也不粗鲁。他按照要求取消了我的预订,尽管我被转介到 ******* 以获得全额退款,我确实收到了退款。
那天晚上,没有 Uber 或 Lyft 可用,所以我直接走到隔壁的假日酒店。
入住 202 号房间。水槽和淋浴间的水管连接处是倒着的。H 是冷水,C 是热水。床头柜下的地板太脏了。床是弹簧床(旧)。Hotpoint 冰箱在最高冷度设置下最多只能保持“凉爽”。值得一提的是冰箱比普通冰箱大。微波炉有异味,一条腿缺失,开门时会倾斜。
这个地方很乱,正在施工,住在那里的人非常悲惨,他们整晚都在跳舞、移动家具,你可以透过墙壁听到完整的谈话
阿维亚蟑螂
好地方
The only issue I had was that 2 of the nights I stayed there, there was a room that was being very loud. I called the front desk and they did not do anything about it. It was obvious they did not want to do anything to enforce quiet hours. Noise went on to about 3am