酒店回复: Dear Wendy,Thank you for taking the time to post a review about your recent stay. We would like to apologize in behalf of my team for the inconvenience that you had during your stay. Thank you for bringing this to my attention and will address this issue to my staff so that this wont happen again in the future.We want you to feel at ease regardless the reason of your travel and it would be awsome to have you as a guest again so that we can provide you with a much better experience.
5.0分
商务出差
原文
翻译提供方：Google
一切都非常干净而且服务非常好。
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酒店回复: Dear Guest,Thank you for your fantastic 5 out of 5 review! We're delighted to hear that you found everything very clean and the service excellent. Your feedback is greatly appreciated, and we hope to continue providing you with exceptional experiences in the future. We look forward to your next visit!Sincerely, Hotel Manager
4.0分
情侣出游
原文
翻译提供方：Google
我妻子洗完澡，走过地板，脚干净但潮湿。当她坐下来穿鞋时，脚底很脏。很明显没有人用湿拖把擦地板。
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酒店回复: Dear Frank,Thank you for staying with us and it is unfortunate that you had issues on your recent stay. We thank you for bringing this to our attention, thus enables us to take the necessary actions to improve things. We really appreciate your feedback and we hope you would consider staying with us again in your future travels.
5.0分
商务出差
原文
翻译提供方：Google
干净舒适
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酒店回复: Dear Guest,Thank you for your 5 out of 5 review! We’re thrilled to hear that you found the hotel clean and comfortable. Your satisfaction is our top priority, and it’s great to know that we met your expectations. We look forward to welcoming you back on your next stay and continuing to provide you with a wonderful experience.Sincerely, Hotel Manager
4.0分
朋友出游
原文
翻译提供方：Google
好服务
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酒店回复: Dear Gloria,Thank you so much for staying with us and for taking the time to post a review about your stay. We really appreciate it and we hope to see you again soon. Thank you.
2.0分
其他
People partying late at night outside my room window couldn’t sleep called desk several times no response not good for the price I was charged.
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酒店回复: Thank you for your 4 out of 10 rating. We truly value your feedback and appreciate you choosing to stay with us. Your experience helps us see where we can improve, and we hope to welcome you back soon for a more comfortable and enjoyable visit. Sincerely, Dave Patel
2.0分
其他
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The only good thing about this hotel was the lovely front desk girl named Lily. The hotel room itself was outdated. The room “looked” clean at first glance, but as soon as we settled in, we noticed the splashes of who knows what on the walls, especially in the restroom. The fixtures are OLD with rust all over. The TV in the bedroom must have been a 16 inch with no option to stream our Netflix account.
As we were getting ready to leave for an errand, we noticed that the automatic door was not locking. It shut all the way, but the locking system was not working. We had to close the door at least five times for it to actually lock.
It’s also not in the quietest neighborhood.
We were actually visiting for a coworkers wedding. She recommended this hotel. She must hate me otherwise why would she not recommend the Hilton or even the Studio 6 hotel that looked much nicer from the outside, and right across the street!?
Anyway, I would not recommend this place to a friend or a family member.
But like I said, Lily was extremely friendly!
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酒店回复: Dear Nicole,Thank you for your feedback and kind words about our front desk Lily. We're sorry to hear that your stay did not meet your expectations. We appreciate you bringing your concerns to our attention, and please know that we take cleanliness and maintenance issue very seriously and will address these concerns with our team to ensure improvements are made. We hope to welcome you back again for a better experience on your next visit. Sincerely,Dave Patel
2.0分
其他
Nothing chair was dirty room smells tub look like was painted whit a roller ,my fault was a last minute accommodation very pricey
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酒店回复: Thank you for your 4 out of 10 rating. We truly value your feedback and appreciate you choosing to stay with us. Your experience helps us see where we can improve, and we hope to welcome you back soon for a more comfortable and enjoyable visit. Sincerely, Hotel Manager
5.0分
其他
Although an older facility, their to priority is cleanliness. Bed was neatly made, bath areas were spotless and the bed was very comfortable.
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酒店回复: Dear Guest, Thank you for your perfect rating. We are delighted you had a great stay and look forward to welcoming you back in the future. Sincerely, Hotel Manager
我在德拉诺住过好几家汽车旅馆，这家是目前为止最好的。房间很干净也很大，虽然有点过时，但是员工非常棒。价格也很合理。
这是我住过的最糟糕的地方，这里的人都不尊重任何人。浴室里的淋浴也不干净。虽然有淋浴，但是没有喷头，所以我只能泡在水里，因为我喜欢洗澡，主要是因为没有把手可以把淋浴拉上来，我打电话投诉，前台人员很不尊重我，他们挂断了我的电话，让我一个月后再打电话，当这里的老板来向他们投诉时，我问他们为什么晚上 10 点打电话？我告诉他因为我刚旅行回家，所以我打电话，他说你为什么要亲自投诉，我离开房间后就投诉了，这是最糟糕的住宿地点，人们整晚都在停车场尖叫，大喊音乐，音量开到最大。没有保安。我很担心我的车。这个地方太恶心了。
一切都非常干净而且服务非常好。
我妻子洗完澡，走过地板，脚干净但潮湿。当她坐下来穿鞋时，脚底很脏。很明显没有人用湿拖把擦地板。
干净舒适
好服务
People partying late at night outside my room window couldn’t sleep called desk several times no response not good for the price I was charged.
The only good thing about this hotel was the lovely front desk girl named Lily. The hotel room itself was outdated. The room “looked” clean at first glance, but as soon as we settled in, we noticed the splashes of who knows what on the walls, especially in the restroom. The fixtures are OLD with rust all over. The TV in the bedroom must have been a 16 inch with no option to stream our Netflix account.
As we were getting ready to leave for an errand, we noticed that the automatic door was not locking. It shut all the way, but the locking system was not working. We had to close the door at least five times for it to actually lock.
It’s also not in the quietest neighborhood.
We were actually visiting for a coworkers wedding. She recommended this hotel. She must hate me otherwise why would she not recommend the Hilton or even the Studio 6 hotel that looked much nicer from the outside, and right across the street!?
Anyway, I would not recommend this place to a friend or a family member.
But like I said, Lily was extremely friendly!
Nothing chair was dirty room smells tub look like was painted whit a roller ,my fault was a last minute accommodation very pricey
Although an older facility, their to priority is cleanliness. Bed was neatly made, bath areas were spotless and the bed was very comfortable.