酒店回复: Dear Valued Guest,Thank you for providing us with details about your stay at the Red Roof Inn Rochester - Henrietta. I am very sorry to hear about your experience. It is disheartening to learn that you felt uncomfortable with our clientele and encountered conditions you had issues with during your stay. This falls far short of our standards, and I sincerely apologize for the state of the stairs, stained sheets, and dirty carpet. Thank you for bringing these concerns to our attention, your feedback is important to Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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Staff was very nice but the rooms were very run down. Bathroom door didn't close. Paint scrapped off the wall and door. And loud. Poor sound insulation and on a busy street.
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酒店回复: Dear Recent Visitor,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Rochester - Henrietta. We're glad to hear you found our staff to be pleasant. However, we are truly sorry that you were disturbed by the condition of your room, the state of the bathroom door, and the possible noise levels. Please accept our sincerest apologies. I will make sure to share your comments with the rest of our team.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
1.0分
其他
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First the tv remotes were a mess, had to have 2 remotes to work the TV, but only one was there, a brand new employee brought up a pile of remotes didin't have a clue, nice kid but, we figured it out our selves after he left. ....We had to ask for wash clothes and towels they had left two towels and 1 hand towel...nothing else. then we turned on the sink and the water leaked everywhere every time you turned on the faucet, we had to use one of the few towels to put on the floor with all the water... the sheets seemed new & were comfy. the pillows were so small and FLAT i had to roll the towels up to get a little thickness to the pillows, the rug was dirty between the 2 beds, the bathroom looked like it had spots of crap & or blood on the walls. i didnt expect much for the price but this was so bad...
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the sink and TV remote you reported. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us another chance to offer you a better experience on your next visit.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Bugs in our room and everything was dirty (walls, TV, desk, sink, floors). Walks are thin. Can hear everything in next room. Smell was aweful. Brown spots on sheets.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Rochester - Henrietta. We are sorry you had a less than satisfactory experience. The presence of bugs, cleanliness not meeting your expectations, thin walls, odor, and stained sheets are below our standards. This is not the experience we aim to provide. We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
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Untrained staff took forever to check us in. Room smelled of air freshener covering up smoke smell even though facility claims to be 100% smoke free, shower curtain had mold/mildew on the bottom as if it wasn't washed/changed from previous guest, sink did not drain well, no bath matt, hair dryer was oily/gooey, something gooey on the floor, we had to call them 2 different times to get the tv to work (2 separate problems), and one of the night stands had no electricity anywhere near it so no place to plug in chargers. Plus the outdoor stairwell was dirty and cluttered with old shopping carts and laundry carts that looked like they were saved from the dumpster.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. I am sorry to learn about the experience you encountered during your stay. From the check-in to the condition of the room and the malfunctioning appliances, it’s clear we did not meet your expectations. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
性价比高，如果预算有限，是个不错的选择。
性价比很高的酒店
一切都很好
住得非常舒适
房间里弥漫着一股烟灰缸的味道。地板脏兮兮的，水槽脏兮兮的，浴室也脏兮兮的。到处都是头发。床怎么这么潮湿？天啊，为什么？
不太好
在顾客周围感觉不舒服。楼梯很脏，床单有污渍，地毯也很脏。物业需要改进
Staff was very nice but the rooms were very run down. Bathroom door didn't close. Paint scrapped off the wall and door. And loud. Poor sound insulation and on a busy street.
First the tv remotes were a mess, had to have 2 remotes to work the TV, but only one was there, a brand new employee brought up a pile of remotes didin't have a clue, nice kid but, we figured it out our selves after he left. ....We had to ask for wash clothes and towels they had left two towels and 1 hand towel...nothing else. then we turned on the sink and the water leaked everywhere every time you turned on the faucet, we had to use one of the few towels to put on the floor with all the water... the sheets seemed new & were comfy. the pillows were so small and FLAT i had to roll the towels up to get a little thickness to the pillows, the rug was dirty between the 2 beds, the bathroom looked like it had spots of crap & or blood on the walls. i didnt expect much for the price but this was so bad...
Bugs in our room and everything was dirty (walls, TV, desk, sink, floors). Walks are thin. Can hear everything in next room. Smell was aweful. Brown spots on sheets.
Untrained staff took forever to check us in. Room smelled of air freshener covering up smoke smell even though facility claims to be 100% smoke free, shower curtain had mold/mildew on the bottom as if it wasn't washed/changed from previous guest, sink did not drain well, no bath matt, hair dryer was oily/gooey, something gooey on the floor, we had to call them 2 different times to get the tv to work (2 separate problems), and one of the night stands had no electricity anywhere near it so no place to plug in chargers. Plus the outdoor stairwell was dirty and cluttered with old shopping carts and laundry carts that looked like they were saved from the dumpster.