酒店回复: Dear Valued Guest,Thank you for providing us with details about your stay at the Red Roof Inn Rochester - Henrietta. I am very sorry to hear about your experience. It is disheartening to learn that you felt uncomfortable with our clientele and encountered conditions you had issues with during your stay. This falls far short of our standards, and I sincerely apologize for the state of the stairs, stained sheets, and dirty carpet. Thank you for bringing these concerns to our attention, your feedback is important to Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist
1.0分
其他
Room was filthy. Toilet was NOT cleaned. Floors were dirty. Only clean thing were the sheets.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am sincerely sorry to hear about the condition of your room. It is disheartening to learn that the state of the toilet did not meet your expectations. We sincerely apologize for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you'll choose to stay with us again so we can provide you with an improved experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
I did not stay there due to the condition of rooms. I need to be refunded because I went and booked another hotel.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the condition of the room, and the situation you described. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
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This is a run down hotel where the rooms are so dirty and felt uncomfortable with the bed and sheets were dirty. No proper towels and amenities. Pictures listed are deceiving.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. Please accept our sincerest apologies for the possible issues you may have encountered about the condition of your room, including cleanliness and amenities. We are sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
1.0分
其他
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Very disappointing stay
We arrived after midnight and needed to depart early in the AM so once we assessed the problems with the room, we just didn’t want to go deal with the night watchman to complain and change rooms. The room smelled like smoke. The lights above the bed and in the bathroom did not work. We had to use our phone flashlights to use the bathroom. There was a spotlight shining brightly into our window, so we had to close the blinds. The people in the next room were loudly arguing at 4am. There were lots of scratches on the inside of the bathroom door and other parts of the room looked well used/in poor condition.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am very sorry to hear about the issues you experienced during your brief stay, particularly the state of the state of the lights and bathroom as well as the noise disturbance you reported. Please accept our apologies for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
性价比高，如果预算有限，是个不错的选择。
性价比很高的酒店
一切都很好
住得非常舒适
房间里弥漫着一股烟灰缸的味道。地板脏兮兮的，水槽脏兮兮的，浴室也脏兮兮的。到处都是头发。床怎么这么潮湿？天啊，为什么？
不太好
在顾客周围感觉不舒服。楼梯很脏，床单有污渍，地毯也很脏。物业需要改进
Room was filthy. Toilet was NOT cleaned. Floors were dirty. Only clean thing were the sheets.
I did not stay there due to the condition of rooms. I need to be refunded because I went and booked another hotel.
This is a run down hotel where the rooms are so dirty and felt uncomfortable with the bed and sheets were dirty. No proper towels and amenities. Pictures listed are deceiving.
Very disappointing stay
We arrived after midnight and needed to depart early in the AM so once we assessed the problems with the room, we just didn’t want to go deal with the night watchman to complain and change rooms. The room smelled like smoke. The lights above the bed and in the bathroom did not work. We had to use our phone flashlights to use the bathroom. There was a spotlight shining brightly into our window, so we had to close the blinds. The people in the next room were loudly arguing at 4am. There were lots of scratches on the inside of the bathroom door and other parts of the room looked well used/in poor condition.