Super friendly staff! Was greeted immediately and was also given a delicious cookie! Rooms are very clean! Pool, hot tub are open until midnight which is amazing and fitness room is available 24/7 (lots of equipment and very clean). Lots of nearby restaurants and the area feels safe.
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酒店回复: Thank you so much for the fantastic feedback! We're thrilled to hear you had such a great experience—from the warm welcome and cookie at check-in to enjoying our clean rooms and extended pool and hot tub hours. It's wonderful to know you also made good use of our 24/7 fitness center and felt safe in the surrounding area with nearby dining options.We truly appreciate your kind words and hope to welcome you back again very soon!
5.0分
商务出差
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Great room—well laid out with plenty of space, technology chargers, and light. Complementary breakfast was clean and lots of choices. Asked if I could stay one hour longer to check out. Yes, no problem and no fee. Would totally stay here again.
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酒店回复: “Thank you for your wonderful review! We’re glad you enjoyed the spacious layout and in-room amenities, and that breakfast offered plenty of choices. It’s great our team could accommodate a later checkout for you. We’d be delighted to welcome you back anytime!”
5.0分
家庭亲子
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All the amenities were great! Safe was very helpful and friendly. The room with 2 queens and a pull out couch worked great for our large family of 6. Would definitely stay here again!
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酒店回复: Thank you so much for sharing your experience with us! We’re delighted to hear that our amenities worked well for your family and that our staff made you feel welcome. It’s wonderful to know the two queens with the pull-out couch was a perfect fit for your group of six. We truly appreciate your kind words and look forward to welcoming you back to Comfort Suites Salem again soon!
4.0分
其他
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Hotel did the job for a 2 night stay as it was clean and in an office park area. You have to drive to anything and everything. Also Wi-Fi kicks off and we panicked as you have to reset and this was an issue. Breakfast was good and a nice suite.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our clean suites and breakfast during your stay. We do apologize for the Wi-Fi issue and understand how stressful that can be—we’ll be looking into this further. While our location is in a quiet business park, we know it does require a short drive to restaurants and shops, and we appreciate you pointing that out for future guests. We hope to welcome you back for an even smoother experience.
5.0分
其他
Staff was friendly and helpful, room was clean, bed was comfortable, breakfast had a very good selection, pool looked inviting. Would absolutely stay again.
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酒店回复: Thank you for sharing your wonderful feedback! We’re delighted to hear you enjoyed your clean, comfortable room, the breakfast selection, and that our staff made you feel welcome. We’re so glad everything met your expectations, and we can’t wait to welcome you back for another stay!
2.0分
其他
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Our room was dirty with black particles on the floor, hair on the bed, and other garbage found around the room. The bedsheets were a weird texture and scratchy.
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酒店回复: We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described is not the standard we strive to maintain, and we sincerely apologize for the cleanliness issues you encountered. Your comments have been shared with our housekeeping team to ensure this is addressed immediately. We hope you’ll consider giving us another chance to provide the comfortable and welcoming stay we’re known for.– Comfort Suites Salem Team
5.0分
其他
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Everything from the rooms, beds, amenities, location to dining and stores, the pool & jacuzzi was excellent! Best Buffet breakfast especially because it was served with a smile!
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酒店回复: Wow, thank you so much for the wonderful review! We’re thrilled to hear you enjoyed every part of your stay — from the comfortable rooms and great location to the pool, jacuzzi, and breakfast service. We’ll be sure to share your kind words with our breakfast team — they’ll love hearing this!– Comfort Suites Salem Team
5.0分
商务出差
Room was clean. Enty desk very welcoming and appearance awesome. Breakfast hot, delicious and well maintained. Great stay.
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酒店回复: Thank you so much for your wonderful feedback! 🌟We’re delighted to hear that you enjoyed your clean room, felt welcomed by our front desk team, and appreciated the hot, delicious breakfast. I’ll be sure to share your kind words with the staff—they’ll be thrilled to know they made such a positive impression.We look forward to welcoming you back for another great stay at Comfort Suites Salem
4.0分
家庭亲子
Breakfast was lackluster. Some staff was great. Some staff you could tell would rather be anywhere else. Mixed bag
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酒店回复: Thanks for letting us know about your stay. I’m happy to hear some of our staff took great care of you, though I’m truly sorry others fell short. We’ll be working on consistency to make sure every guest feels welcome. We also appreciate your honesty about breakfast—it gives us a chance to improve. We’d love to host you again and make your next visit a better one.
干净整洁，没有异味，非常推荐，也很安静
Super friendly staff! Was greeted immediately and was also given a delicious cookie! Rooms are very clean! Pool, hot tub are open until midnight which is amazing and fitness room is available 24/7 (lots of equipment and very clean). Lots of nearby restaurants and the area feels safe.
Great room—well laid out with plenty of space, technology chargers, and light. Complementary breakfast was clean and lots of choices. Asked if I could stay one hour longer to check out. Yes, no problem and no fee. Would totally stay here again.
All the amenities were great! Safe was very helpful and friendly. The room with 2 queens and a pull out couch worked great for our large family of 6. Would definitely stay here again!
Hotel did the job for a 2 night stay as it was clean and in an office park area. You have to drive to anything and everything. Also Wi-Fi kicks off and we panicked as you have to reset and this was an issue. Breakfast was good and a nice suite.
Staff was friendly and helpful, room was clean, bed was comfortable, breakfast had a very good selection, pool looked inviting. Would absolutely stay again.
Our room was dirty with black particles on the floor, hair on the bed, and other garbage found around the room. The bedsheets were a weird texture and scratchy.
Everything from the rooms, beds, amenities, location to dining and stores, the pool & jacuzzi was excellent! Best Buffet breakfast especially because it was served with a smile!
Room was clean. Enty desk very welcoming and appearance awesome. Breakfast hot, delicious and well maintained. Great stay.
Breakfast was lackluster. Some staff was great. Some staff you could tell would rather be anywhere else. Mixed bag