Faucet was difficult to turn on. The light over the sink went on and off like there was a short or something wrong with it. Screws were sticking up on the threshold between the room and the bathroom. The mattresses were very hard and felt like springs were poking up.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the maintenance and comfort issues you experienced with your room. The problems you mentioned with the faucet, lighting, and threshold will be addressed promptly by our maintenance team, and we’ll review the mattresses to ensure a better night’s rest for future guests. We appreciate you bringing these concerns to our attention.
4.0分
家庭亲子
The laundry was very worn and there was garbage in boxes and bags under the stairwell.
Bed was comfortable. The entry to the rooms was outside.
酒店回复: Thank you so much for the feedback.
3.0分
其他
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Bed was noisy and uncomfortable. I think that the idea of removing the desk clerk, turning into a kiosk technology is impersonal and lacks the human spirit. Not what customer service looks like.
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酒店回复: Thank you for your feedback. We’re sorry to hear about the bed and your experience with our self-check-in system. We appreciate your comments and will review ways to improve both comfort and the personal touch in our guest service.
4.0分
家庭亲子
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Parking is very limited. Floors seemed clean, but left bare feet really dirty. Breakfast had everything, but limited on the sides like shredded cheddar for the eggs, whip cream or bananas or nuts for the waffles. Very convenient though on location. I still would stay there again.
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酒店回复: Thank you for your feedback and for choosing to stay with us! We’re glad you enjoyed our convenient location and breakfast selection, though we appreciate your suggestions for more topping options. We’ll also look into the floor cleanliness and parking concerns you mentioned. We’re happy to hear you’d stay with us again and look forward to welcoming you back!
1.0分
其他
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Horrible
Everything at the hotel was broken vending machines didn’t work and they were empty the staff wasn’t friendly the breakfast was horrible the rooms were dirty would not recommend staying here
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酒店回复: We’re very sorry to hear about your disappointing experience. The issues you mentioned with cleanliness, service, and amenities are far from the standards we aim to provide. Your feedback has been shared with our team so we can address these problems immediately and work to restore the level of quality our guests expect.
2.0分
情侣出游
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They need a maintenance person on duty. There was dirt and wrappers on the outdoor carpeting leading to the rooms and on the stairs. The air vent in the bathroom was filthy with dust. The jetted tub had a broken plug so you couldn't fill the tub and turn on the jets. The pool had insulation falling out of the roof onto a catwalk above the pool. The jets for the hot tub didn't work. There were several lights out in the pool building. It said to shower before entering the pool/hot tub but there was no shower.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the maintenance and cleanliness issues you encountered. The concerns you mentioned regarding the outdoor areas, bathroom vent, jetted tub, and pool facilities have been shared with our maintenance team for immediate attention. We appreciate you bringing these matters to our attention and will work hard to ensure a much-improved experience for future guests.
2.0分
其他
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worse bed ever. every time you moved, the springs bit in. the smoke alarm acted as a strob light all night due to improper installation. will not be recommended this property.
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酒店回复: We’re very sorry to hear about the discomfort you experienced with the bed and the issue with the smoke alarm light. This is certainly not the experience we want for our guests. Your feedback has been shared with our maintenance team so these problems can be corrected right away. Thank you for bringing this to our attention.
3.0分
其他
This stay was fine - but sheets should be updated. Room and bathroom very clean - but walkways and stairs need to be cleaned and swept.
路过时
我们的房间又漂亮又宽敞
床很舒服
洗手池和浴室是分开的，这点很好
一切都很好，酒店只是需要总体维护。
Bad things in the room.
Faucet was difficult to turn on. The light over the sink went on and off like there was a short or something wrong with it. Screws were sticking up on the threshold between the room and the bathroom. The mattresses were very hard and felt like springs were poking up.
The laundry was very worn and there was garbage in boxes and bags under the stairwell.
Bed was comfortable. The entry to the rooms was outside.
Bed was noisy and uncomfortable. I think that the idea of removing the desk clerk, turning into a kiosk technology is impersonal and lacks the human spirit. Not what customer service looks like.
Parking is very limited. Floors seemed clean, but left bare feet really dirty. Breakfast had everything, but limited on the sides like shredded cheddar for the eggs, whip cream or bananas or nuts for the waffles. Very convenient though on location. I still would stay there again.
Horrible
Everything at the hotel was broken vending machines didn’t work and they were empty the staff wasn’t friendly the breakfast was horrible the rooms were dirty would not recommend staying here
They need a maintenance person on duty. There was dirt and wrappers on the outdoor carpeting leading to the rooms and on the stairs. The air vent in the bathroom was filthy with dust. The jetted tub had a broken plug so you couldn't fill the tub and turn on the jets. The pool had insulation falling out of the roof onto a catwalk above the pool. The jets for the hot tub didn't work. There were several lights out in the pool building. It said to shower before entering the pool/hot tub but there was no shower.
worse bed ever. every time you moved, the springs bit in. the smoke alarm acted as a strob light all night due to improper installation. will not be recommended this property.
This stay was fine - but sheets should be updated. Room and bathroom very clean - but walkways and stairs need to be cleaned and swept.