酒店回复: Dear Angely, Thank you for your kind words and recommendation! We're thrilled to hear that you felt safe and secure during your stay. Our team works hard to ensure every guest feels comfortable and protected. Your feedback means a lot to us, and we’re so glad we could provide a positive experience. Extended Stay America looks forward to welcoming you back again soon!Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
优质服务
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酒店回复: Dear Francisco, Thank you for choosing Extended Stay America and for your excellent review. We take pride in making guests feel welcome and supported throughout their visit, and your kind words are truly appreciated. We hope to have the opportunity to welcome you back.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
4.0分
情侣出游
The wallpaper coming off the wall was really the only thing i didn't like. The room was clean, staff was friendly. Very slow check in
5.0分
其他
The man who checked us in was extremely friendly. Our whole visit was just wonderful
5.0分
情侣出游
Rooms are good size. Kitchen area has everything you need to prepare a meal. Daily grab and go (muffins, cereal bars, coffee) breakfast is a nice bonus.
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酒店回复: Dear Jessica, Thank you for your kind words! We're delighted to hear that our hotel met your needs and that your stay was easy and convenient. Providing a seamless experience is what we strive for, and it’s wonderful to know we delivered. We hope to welcome you back again soon to Extended Stay America!Sincerely,Hotel Management
1.0分
其他
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Not worth the money
Everything from the elevator to the towels to the kitchen sink to the TV stand to the TV itself, to the bed frame to the bed sheets and duvet WAS VERY OLD and the room had a very weird smell, there was no shower gel, no shampoo and no conditioner (if you need one, you’ve to require for it at the reception)
The room door wasn’t closing properly without me literally pushing it after it had “closed”, the adult “queen” bed looked like a kid’s bed
The reception is awful, it doesn’t have a waiting place for you to wait for your ride (the staffs were nice)
Not worth the money and it looked like w very chip motel
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酒店回复: Dear Nadege, Thank you for taking the time to share your experience. We are genuinely sorry that your stay fell short of expectations and that you experienced such discomfort. Your comments have been shared with our team to help address the concerns raised, especially those related to room condition, amenities, and guest access areas. We also appreciate your recognition of our staff’s courtesy. Feedback like yours is essential to our ongoing efforts to enhance the guest experience. We remain dedicated to providing a more welcoming and well-maintained environment moving forward. Your satisfaction is important to us, and we look forward to the opportunity to deliver a significantly improved stay. Sincerely,Hotel Management
2.0分
商务出差
The lights near bed unplugged?? Why?
Biggest complaint the tv sound shuts off after 1 minute
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酒店回复: Dear Tom, Thank you for taking the time to share your experience. Your observations are appreciated and have been noted by our team. We understand how important a comfortable and seamless environment is during your stay, and we're sorry to hear that certain aspects impacted your visit. Our team remains committed to ensuring each guest has a positive experience, and your feedback helps us improve. We hope to welcome you again for a more enjoyable stay.Sincerely,Hotel Management
1.0分
情侣出游
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My fridge was full of remaining drinks and foods of the last guest used my room. The reception repeated my private information during the check in in front of other guests. The breakfast wasn’t only poor but is not clean, a small spider welcomed me at the coffee container.
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酒店回复: Dear Ahmed, We sincerely apologize for the issues you encountered during your stay. The condition of your room upon arrival and the lack of care during check-in are deeply concerning and do not reflect the standards we strive to maintain. Additionally, the experience you described at breakfast is unacceptable, and we regret the impression it left. Your feedback has been taken seriously and shared with the appropriate teams for immediate review. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you again for a much-improved stay.Sincerely,Hotel Management
5.0分
其他
Very pleasant customer Service and clean comfortable bed… important
我很喜欢这家酒店的安全性。100% 推荐。
优质服务
好的
The wallpaper coming off the wall was really the only thing i didn't like. The room was clean, staff was friendly. Very slow check in
The man who checked us in was extremely friendly. Our whole visit was just wonderful
Rooms are good size. Kitchen area has everything you need to prepare a meal. Daily grab and go (muffins, cereal bars, coffee) breakfast is a nice bonus.
Not worth the money
Everything from the elevator to the towels to the kitchen sink to the TV stand to the TV itself, to the bed frame to the bed sheets and duvet WAS VERY OLD and the room had a very weird smell, there was no shower gel, no shampoo and no conditioner (if you need one, you’ve to require for it at the reception)
The room door wasn’t closing properly without me literally pushing it after it had “closed”, the adult “queen” bed looked like a kid’s bed
The reception is awful, it doesn’t have a waiting place for you to wait for your ride (the staffs were nice)
Not worth the money and it looked like w very chip motel
The lights near bed unplugged?? Why?
Biggest complaint the tv sound shuts off after 1 minute
My fridge was full of remaining drinks and foods of the last guest used my room. The reception repeated my private information during the check in in front of other guests. The breakfast wasn’t only poor but is not clean, a small spider welcomed me at the coffee container.
Very pleasant customer Service and clean comfortable bed… important