We arrived late in the evening and checked in. The system had our contact information incorrect and we had to give our address and phone number several times as the employee didn’t seem to know what to do and another employee had to come out and help her. The room was extremely warm at almost 80 degrees. The air conditioner took a long time to cool off the room but finally did. Our room had several moths flying around and overall felt pretty dated. The room didn’t feel as clean as we would have expected or liked in a hotel. The stay was fine but we were glad it was only one night. The breakfast was a little underwhelming in the morning. Overall it was fine but we wouldn’t book here again in the future.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced at check-in and with your guest room. We will be reviewing your comments with our team to ensure proper training and smoother check-in procedures.We also regret that your room was warmer than expected upon arrival and that you encountered pests and cleanliness concerns. This does not reflect our usual standards, and we will address these issues with our housekeeping and maintenance teams immediately.While we are glad you were still able to get a good night’s rest, we are disappointed that we did not exceed your expectations. Your feedback about the room condition and breakfast will be taken into consideration as we work to improve the overall guest experience.
1.0分
家庭亲子
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Was chared $150 withiut being notified. I was asked to berify my id and credit card. When i was handed back my credit card i got a notification i was charged $150 up front for "incidentals" without being told about it. Theu stole money out of my account!
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酒店回复: Hello Jerod,Thank you for your feedback. Our records show that we sent you a message prior to arrival informing you of the $150 incidental authorization, which is a standard part of our check-in process. We encourage all guests to review their pre-arrival messages so they are aware of important details like this before check-in.This authorization is not a charge — it is a temporary hold that is automatically released after your room passes inspection at checkout. At check-in, our front desk requested your ID and card for this authorization, as is standard policy.We regret that you felt this was not communicated clearly, but we did follow our established procedures. Our team strives to be professional and respectful to all guests, and we stand by the actions of our staff in this situation.
4.0分
家庭亲子
Cleanliness,friendly staff, nice breakfast. Location is not the best,very busy area
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酒店回复: Thank you for your review! We’re so glad to hear you enjoyed our clean rooms, friendly staff, and nice breakfast. We know our location can be in a busier part of town, but we hope the convenience to nearby restaurants and shops made your stay easier.We appreciate your feedback and hope to welcome you back the next time you are in Greeley.
3.0分
家庭亲子
There was hair all over the bathroom and stuff still in the shower. The bed was fine thank goodness but floors filthy and you can tell no one cares to mop
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the condition of your bathroom and floors — that is not the level of cleanliness we strive to provide. Your comments have been shared with our housekeeping team so we can address this immediately and prevent similar issues from happening in the future.We are glad to hear that you found the bed comfortable, but we regret that the rest of your experience did not meet expectations. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with the clean, comfortable stay you deserve.
4.0分
其他
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Beds were comfortable. The T.V. Didn’t work when I turned it on, it said the cable needed to be hooked up. I plugged in the cable to the T.V. and it worked but I shouldn’t have had to do that. Bathroom floor had cracked tiles. Never counter the internet to work. The staff was not friendly. They didn’t talk to you or greet you
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酒店回复: Dear Lucy, Thank you for sharing your feedback with us. We’re glad to hear you found the beds comfortable, but we sincerely apologize for the inconveniences you experienced during your stay. Your comments about the TV setup, bathroom tiles, internet connection, and the staff not being welcoming are concerning and not the level of service we strive to provide.We will address the maintenance issues right away and review our team’s guest service approach to ensure everyone feels greeted and valued. We truly appreciate your input as it helps us improve, and we hope you’ll give us another chance to provide you with a more enjoyable stay in the future.
3.0分
其他
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Serviceable and fine, no frills but clean.
This hotel is fine honestly. There is nothing wrong with it, it is serviceable and clean. I have stayed in several hotels in Greeley now and would stay again.
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酒店回复: Dear Cindy, Thank you for taking the time to share your experience. We’re glad to hear you found our hotel clean and comfortable, and we truly appreciate your loyalty during your visits to Greeley. It means a lot that you would choose to stay with us again, and we look forward to welcoming you back on your next trip!
3.0分
其他
Substandard for a Comfort Suites. The room was very musty and dated. The showers in nearby rooms were very noisy.
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酒店回复: Dear William, Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you experienced during your stay, including the musty odor, dated condition of the room, and the noise from nearby showers. This is not the level of comfort and quality we strive to provide, and we sincerely apologize for falling short of expectations. Your comments have been shared with our team so we can address these concerns and make improvements. We value your input and hope to have the opportunity to better serve you in the future.
5.0分
其他
Everything was great! Unfortunately the hot tub jets did not work and that was the main reason I booked them.
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酒店回复: Thank you so much for your kind words and for taking the time to leave a review! We are really glad to hear that you enjoyed your stay overall. We are very sorry that the hot tub jets weren’t working during your visit, especially since that was a big part of why you booked. We are currently working to get them fixed very soon and truly appreciate your understanding. We hope to have the opportunity to host you again and give you the full experience next time!
永远不会让我们失望！
由于家里有急事，这次旅行没能入住，但过去每次我站在这里，我的住宿体验都很棒，满分 10 分。他们从来没有让我们失望过。
美好的。
We arrived late in the evening and checked in. The system had our contact information incorrect and we had to give our address and phone number several times as the employee didn’t seem to know what to do and another employee had to come out and help her. The room was extremely warm at almost 80 degrees. The air conditioner took a long time to cool off the room but finally did. Our room had several moths flying around and overall felt pretty dated. The room didn’t feel as clean as we would have expected or liked in a hotel. The stay was fine but we were glad it was only one night. The breakfast was a little underwhelming in the morning. Overall it was fine but we wouldn’t book here again in the future.
Was chared $150 withiut being notified. I was asked to berify my id and credit card. When i was handed back my credit card i got a notification i was charged $150 up front for "incidentals" without being told about it. Theu stole money out of my account!
Cleanliness,friendly staff, nice breakfast. Location is not the best,very busy area
There was hair all over the bathroom and stuff still in the shower. The bed was fine thank goodness but floors filthy and you can tell no one cares to mop
Beds were comfortable. The T.V. Didn’t work when I turned it on, it said the cable needed to be hooked up. I plugged in the cable to the T.V. and it worked but I shouldn’t have had to do that. Bathroom floor had cracked tiles. Never counter the internet to work. The staff was not friendly. They didn’t talk to you or greet you
Serviceable and fine, no frills but clean.
This hotel is fine honestly. There is nothing wrong with it, it is serviceable and clean. I have stayed in several hotels in Greeley now and would stay again.
Substandard for a Comfort Suites. The room was very musty and dated. The showers in nearby rooms were very noisy.
Everything was great! Unfortunately the hot tub jets did not work and that was the main reason I booked them.