We wanted to have a night away from our 4 teenagers. I was looking forward to the hot tub but it was out of service. AARON made it all better by upgrading us to a king suite with a jacuzzi tub because we had Choice Rewards. The room was clean and quiet. Could use some updates though...We slept in so we missed the breakfast part but it smelled good.
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酒店回复: Thank you for sharing your experience. We’re sorry the hot tub was unavailable during your stay, but we’re glad Erin was able to help make your visit more enjoyable with the upgraded suite. It’s great to hear the room was clean and quiet, and we appreciate your feedback regarding future updates. Thank you for choosing to stay with us.
4.0分
情侣出游
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Clean property, friendly staff, noisy surrounding and inside room, you can hear everything. Coffee was not very good at all. Heating and air within room was hard to manage. Overall we didnt have major issues just not super impressed.
酒店回复: Thank you for staying with us! We appreciate your feedback.
3.0分
其他
Saw two bugs on the bed that looked like came from the outside. Other than that, it was a good experience.
5.0分
其他
The room was very clean and the staff was very kind and curtious. The beds are very comfortable also.
酒店回复: Thank you for staying with us!
3.0分
其他
The desk attendant was efficient, but was unfriendly and unwelcoming. The dining area is so cramped that it was difficult to move through.
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酒店回复: Dear Lonnie, Thank you for taking the time to share your feedback. We’re glad to hear our desk attendant was efficient, but we’re sorry to learn that your experience felt unfriendly and unwelcoming. That’s not the level of service we strive to provide, and we’ll address this with our team to ensure every guest feels warmly received.We also appreciate your comments about the dining area layout. We’re aware of the limited space and are exploring ways to make it more comfortable and accessible for our guests. Your input helps us improve, and we hope to have the opportunity to provide a better experience on your next visit.
2.0分
家庭亲子
Booked this place for the hot tub. Called ahead and they confirmed it was working. Upon arrival it was not.
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酒店回复: Dear Matthew, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment you experienced. We understand how frustrating it must have been to arrive expecting the hot tub to be available after confirming by phone. Unfortunately, it became out of service unexpectedly, and we regret that this wasn’t communicated to you prior to your arrival.Please know that we’re reviewing our communication process to prevent this from happening again. We truly value your feedback and hope you’ll give us another opportunity to provide the experience you originally planned for.
3.0分
其他
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We arrived late in the evening and checked in. The system had our contact information incorrect and we had to give our address and phone number several times as the employee didn’t seem to know what to do and another employee had to come out and help her. The room was extremely warm at almost 80 degrees. The air conditioner took a long time to cool off the room but finally did. Our room had several moths flying around and overall felt pretty dated. The room didn’t feel as clean as we would have expected or liked in a hotel. The stay was fine but we were glad it was only one night. The breakfast was a little underwhelming in the morning. Overall it was fine but we wouldn’t book here again in the future.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced at check-in and with your guest room. We will be reviewing your comments with our team to ensure proper training and smoother check-in procedures.We also regret that your room was warmer than expected upon arrival and that you encountered pests and cleanliness concerns. This does not reflect our usual standards, and we will address these issues with our housekeeping and maintenance teams immediately.While we are glad you were still able to get a good night’s rest, we are disappointed that we did not exceed your expectations. Your feedback about the room condition and breakfast will be taken into consideration as we work to improve the overall guest experience.
1.0分
家庭亲子
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Was chared $150 withiut being notified. I was asked to berify my id and credit card. When i was handed back my credit card i got a notification i was charged $150 up front for "incidentals" without being told about it. Theu stole money out of my account!
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酒店回复: Hello Jerod,Thank you for your feedback. Our records show that we sent you a message prior to arrival informing you of the $150 incidental authorization, which is a standard part of our check-in process. We encourage all guests to review their pre-arrival messages so they are aware of important details like this before check-in.This authorization is not a charge — it is a temporary hold that is automatically released after your room passes inspection at checkout. At check-in, our front desk requested your ID and card for this authorization, as is standard policy.We regret that you felt this was not communicated clearly, but we did follow our established procedures. Our team strives to be professional and respectful to all guests, and we stand by the actions of our staff in this situation.
永远不会让我们失望！
由于家里有急事，这次旅行没能入住，但过去每次我站在这里，我的住宿体验都很棒，满分 10 分。他们从来没有让我们失望过。
美好的。
We wanted to have a night away from our 4 teenagers. I was looking forward to the hot tub but it was out of service. AARON made it all better by upgrading us to a king suite with a jacuzzi tub because we had Choice Rewards. The room was clean and quiet. Could use some updates though...We slept in so we missed the breakfast part but it smelled good.
Clean property, friendly staff, noisy surrounding and inside room, you can hear everything. Coffee was not very good at all. Heating and air within room was hard to manage. Overall we didnt have major issues just not super impressed.
Saw two bugs on the bed that looked like came from the outside. Other than that, it was a good experience.
The room was very clean and the staff was very kind and curtious. The beds are very comfortable also.
The desk attendant was efficient, but was unfriendly and unwelcoming. The dining area is so cramped that it was difficult to move through.
Booked this place for the hot tub. Called ahead and they confirmed it was working. Upon arrival it was not.
We arrived late in the evening and checked in. The system had our contact information incorrect and we had to give our address and phone number several times as the employee didn’t seem to know what to do and another employee had to come out and help her. The room was extremely warm at almost 80 degrees. The air conditioner took a long time to cool off the room but finally did. Our room had several moths flying around and overall felt pretty dated. The room didn’t feel as clean as we would have expected or liked in a hotel. The stay was fine but we were glad it was only one night. The breakfast was a little underwhelming in the morning. Overall it was fine but we wouldn’t book here again in the future.
Was chared $150 withiut being notified. I was asked to berify my id and credit card. When i was handed back my credit card i got a notification i was charged $150 up front for "incidentals" without being told about it. Theu stole money out of my account!