The staff, (Kathy, Nikeya, Kevin, Ms D in housekeeping, and Gram in maintenance) excelled in ever way possible
The room was very clean.
There were no items (utensils) available in the kitchen to cook with.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are delighted that our team provided exceptional service and made a positive impression during your stay. Our front desk team makes every effort to communicate details about our amenities during check-in, and we sincerely regret that this was not your experience. To maintain cleanliness for every guest, dishware is kept at the front desk, and our team is always happy to deliver items to your suite for a minimal fee. We will ensure guests are fully informed and better accommodated in the future. We look forward to welcoming you back for an even more comfortable and seamless stay.Sincerely,Hotel Management
3.0分
其他
The toilet withn't flush the microwave in the second room. They gave us looked like someone, burnt it. And it needs to be replaced.
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酒店回复: Dear Dianna, We sincerely apologize for the issues you encountered with the toilet not flushing and the condition of the microwave in your second room. These concerns are below the standard of service and comfort we aim to provide. Your comments have been shared with our maintenance and housekeeping teams to ensure that the necessary repairs and replacements are made promptly. Guest satisfaction and safety are our top priorities, and we regret the inconvenience this caused during your stay. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Management
1.0分
其他
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Ew.
It’s a $100 a night so I feel like I can’t complain but oh my gosh from the moment you walk in there’s a stink in the air. The girl that greeted us was like over life. No coffee maker in room no cups in room AC made huge wet spot underneath it and there was like stuff on top of the AC looked like melted candy or something no one cleaned up. Also I thought I had gotten a two bedroom suite but I was placed in a two Queen room. Very disappointed.
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酒店回复: Dear Danielle, Thank you for sharing your feedback. We regret that your stay did not meet expectations and appreciate you bringing these concerns to our attention. Your comments regarding the condition of the room and overall experience will be shared with our team for improvement. We value your input and hope for the chance to provide you with a much more positive visit in the future.Sincerely,Hotel Management
2.0分
其他
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The building itself is dirty. Definitely, needs a hard clean. The bathroom was dirty looked like it havent been cleaned in weeks. I was in a noisy room. Also, didnt like being harassed about checking out. However, Kevin the night front desk guy was nice.
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酒店回复: Dear Amber,Thank you for your feedback. While we’re glad you received courteous service from our night staff, we regret that the condition of the building and your room fell short of our standards. We also understand how frustrating it must have been to experience noise disturbances and to feel rushed at departure. Your comments have been shared with our team to address these concerns and improve the overall guest experience moving forward. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
2.0分
其他
The first room was dirty was moved to a new room. The bathroom was kinda iffy to take a shower in
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酒店回复: Dear Echo, Thank you for sharing your experience. It is concerning to learn that the initial accommodation did not meet expectations and that the condition of the bathroom left you feeling uncomfortable. Cleanliness and maintenance are taken seriously, and your feedback will be reviewed with the team to ensure these matters are addressed promptly. Providing a safe and well-kept environment is always the goal, and we appreciate the opportunity to improve. Your comments are valuable, and we hope you will consider giving us another chance to provide a more seamless stay.Sincerely,Hotel Management
2.0分
其他
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The first room was dirty the bed had hair in it and the bathroom was dirty. They changed my room the second room was ok restroom was a little dirty and phone didn’t work but overall I was not happy with my stay
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酒店回复: Dear Kevin, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your initial room and the inconvenience it caused. While we are glad a room change was provided, it is clear that your overall stay did not meet expectations. We acknowledge these concerns and are actively working to enhance cleanliness and maintenance throughout our property. Your feedback is important, and we hope you’ll consider giving us another opportunity to provide a more comfortable visit in the future.Sincerely,Hotel Management
1.0分
其他
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I never got a chance to stay because nobody would answer the phone or the door for me to get my reservation key. I called and called and waited 2 hrs . People hotel guess was sitting inside the door drinking alcohol and smoking *****. It was terrible and I still haven’t gotten my refund yet. I will never stay at or reserve here again.
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酒店回复: Dear Kendra,We are genuinely sorry for the experience you described and the frustration it caused. We understand how upsetting it must have been to wait without assistance and to encounter such an environment. While unforeseen staffing challenges can occur, your experience falls far short of the standards we strive to uphold. We also apologize for the delay in processing your refund and recognize how frustrating this must be. Please be assured that we are actively investigating the matter and will work to ensure a prompt resolution. We remain committed to enhancing the quality of our service and accommodations to ensure the comfort of every guest. We hope you’ll consider giving us another opportunity to provide the care and quality you deserve.Sincerely,Hotel Management
3.0分
其他
it was okay, problem is the smell of smoke and week rhru the hallway and in room
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酒店回复: Dear Ahasan,Thank you for sharing your experience with us. We’re genuinely sorry that smoke from the hallway and your room made your stay less comfortable than it should have been. Your comfort and well-being are essential to us, and we’ll ensure that our team investigates this matter to prevent it from happening again. We truly hope you’ll give us another chance so we can make your next stay much more enjoyable.Sincerely,Hotel Management
2.0分
其他
Had to change rooms in middle of the night cause there were roaches in the kitchen and bathroom around the sinks
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酒店回复: Dear Guest, We are sorry to hear about the inconvenience you experienced during your stay, particularly the need to change rooms due to pest concerns. We understand how unsettling that must have been, particularly late at night, and we regret the disruption it caused. While occasional challenges can arise, we are actively reinforcing our pest control and housekeeping procedures to maintain a clean and comfortable environment. Your feedback is essential and has been shared with our team to help us improve. We sincerely apologize for the discomfort and hope you’ll consider giving us another opportunity in the future to provide the quality experience you expect and deserve.Sincerely,Hotel Management
2.0分
其他
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Disappointed
The hotel staff was nice, however the front desk was closed and we were stuck with a room that had a roach in the bathroom.
There was a very old stink Motel smell in the room, had to buy fabreeze to try and mask it.
Our comforter had brown stains on it which set the tone for a restless night in which we had to lay in bed with all the lights on so the roaches wouldnt come back out.
The kitchen seemed a bit grimy & the brown leather couch was dated & worn out, didnt even want to sit on it. I could go on, & on..
I normally dont like to complain but this was one of the worst MOTEL experiences I ever had. I would like for travelers to know what they are getting into. I wish i would have listened to that one bad review from a month ago, everything the guy said was right, including dirty carpets.
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酒店回复: Dear Johneice, Thank you for sharing your experience. We are truly sorry your stay was so disappointing, and we understand how upsetting it must have been to encounter such issues. While we’re glad our staff made a positive impression, the conditions you described are far below the standards we aim to provide. We sincerely apologize for the discomfort and inconvenience caused. Your feedback has been shared with our team for immediate attention. We’re committed to making improvements and hope you’ll consider returning for a much better experience in the future.Sincerely,Hotel Management
The staff, (Kathy, Nikeya, Kevin, Ms D in housekeeping, and Gram in maintenance) excelled in ever way possible
The room was very clean.
There were no items (utensils) available in the kitchen to cook with.
The toilet withn't flush the microwave in the second room. They gave us looked like someone, burnt it. And it needs to be replaced.
Ew.
It’s a $100 a night so I feel like I can’t complain but oh my gosh from the moment you walk in there’s a stink in the air. The girl that greeted us was like over life. No coffee maker in room no cups in room AC made huge wet spot underneath it and there was like stuff on top of the AC looked like melted candy or something no one cleaned up. Also I thought I had gotten a two bedroom suite but I was placed in a two Queen room. Very disappointed.
The building itself is dirty. Definitely, needs a hard clean. The bathroom was dirty looked like it havent been cleaned in weeks. I was in a noisy room. Also, didnt like being harassed about checking out. However, Kevin the night front desk guy was nice.
The first room was dirty was moved to a new room. The bathroom was kinda iffy to take a shower in
The first room was dirty the bed had hair in it and the bathroom was dirty. They changed my room the second room was ok restroom was a little dirty and phone didn’t work but overall I was not happy with my stay
I never got a chance to stay because nobody would answer the phone or the door for me to get my reservation key. I called and called and waited 2 hrs . People hotel guess was sitting inside the door drinking alcohol and smoking *****. It was terrible and I still haven’t gotten my refund yet. I will never stay at or reserve here again.
it was okay, problem is the smell of smoke and week rhru the hallway and in room
Had to change rooms in middle of the night cause there were roaches in the kitchen and bathroom around the sinks
Disappointed
The hotel staff was nice, however the front desk was closed and we were stuck with a room that had a roach in the bathroom.
There was a very old stink Motel smell in the room, had to buy fabreeze to try and mask it.
Our comforter had brown stains on it which set the tone for a restless night in which we had to lay in bed with all the lights on so the roaches wouldnt come back out.
The kitchen seemed a bit grimy & the brown leather couch was dated & worn out, didnt even want to sit on it. I could go on, & on..
I normally dont like to complain but this was one of the worst MOTEL experiences I ever had. I would like for travelers to know what they are getting into. I wish i would have listened to that one bad review from a month ago, everything the guy said was right, including dirty carpets.