酒店回复: Gracias por su comentario. Lamentamos el olor y la falta de cuidado que menciona. Estamos tomando medidas para corregirlo cuanto antes.
4.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your feedback and the solid rating! We're glad your stay was satisfactory, and we hope to make your next visit even better. If there's anything we can improve, we'd love to hear from you.
4.0分
其他
I didn’t notice breakfast on site. Staff although limited, were great. All surfaces appeared clean to include linens…
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酒店回复: Thank you for sharing your feedback. We’re happy to hear that our staff made a positive impression and that you found the room and linens clean. We apologize for any confusion regarding breakfast, as we do not offer it on site at this time. We appreciate you staying with us and hope to have the opportunity to welcome you back again.
5.0分
家庭亲子
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We have been staying here for several years now for the World of Outlaws event. Everyone has always been great, and it's a great place for this event-very close to the track!
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酒店回复: Thank you so much for your continued loyalty and for choosing to stay with us during the World of Outlaws event! We truly appreciate your kind words and are glad our location near the track works well for you. We look forward to welcoming you back again next year!
3.0分
其他
Room was outdated badly. Beds not comfortable at all...loud always and plenty of people living in the place
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We’re continuously working to improve our rooms and comfort levels for all guests. Your comments about the noise and overall condition of the property have been shared with our team for review. We appreciate you taking the time to let us know.
2.0分
其他
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This place has people living there ..loud in the hallways. I got very very sick here and was extending daily as I saw how I felt...would make me get up and go down to sign paperwork while spreading my germs all around. Not much personal touch. All business and not very kind
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酒店回复: We’re sorry to hear you weren’t feeling well during your stay and that your experience did not meet expectations. Please know that signing paperwork during extensions is part of our hotel policy, but we understand this may have been inconvenient while you were ill. We appreciate your feedback regarding the noise and overall atmosphere, and we’ll review your comments with our team to make improvements.
4.0分
其他
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The room and linens were clean, and the bed was very comfortable. However, the space could use some repairs and updates. I stayed in a suite, which was generally fine, but being on the first floor made it easy to hear the person walking in the room above. The room could use more outlets. There were a total of about 3 outlets in the room and none close to the beds. The property overall was clean. If you’re looking for something affordable, this works, but if you want a more luxurious stay, this may not be the best option.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found the room and linens clean and the bed comfortable. We also appreciate your comments about the need for additional outlets and some updates—your observations are helpful as we continue to make improvements to enhance our guests’ experience. We’re pleased you found the property clean and affordable, and we hope to welcome you back for an even better stay in the future.
1.0分
其他
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Room was out dated and needs to be updated. Bed was like sleeping on a piece of concrete with a pad on top. I booked 2 nights but could only stay 1 night. I checked out and went to another hotel.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding room comfort and condition. We understand how important a good night’s rest is and will share your comments with our team as we continue to make improvements. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
3.0分
朋友出游
Staff are excellent and helpful. This is a two star hotel but rooms are super clean and the beds are very comfortable.
Bring shampoo as its not supplied.
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酒店回复: Thank you for your kind feedback. We’re delighted to hear that our staff made a great impression and that you found the rooms clean and the beds comfortable. We appreciate your note about the shampoo and will keep it in mind as we look for ways to improve the guest experience.
2.0分
家庭亲子
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Dirty room, walked from bed to shower and had dirt footprints on shower floor! Hasn't been mopped or cleaned in months! Room was old and thats ok but very dirty is unacceptable!!!!
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酒店回复: Thank you for bringing this to our attention. We’re very sorry to hear about the cleanliness issues you experienced. This is not the level of care or standards we strive to maintain. Your feedback has been shared with our housekeeping team to ensure the matter is addressed immediately and steps are taken to prevent it from happening again.
令人不快的、无人问津的气味
好的
I didn’t notice breakfast on site. Staff although limited, were great. All surfaces appeared clean to include linens…
We have been staying here for several years now for the World of Outlaws event. Everyone has always been great, and it's a great place for this event-very close to the track!
Room was outdated badly. Beds not comfortable at all...loud always and plenty of people living in the place
This place has people living there ..loud in the hallways. I got very very sick here and was extending daily as I saw how I felt...would make me get up and go down to sign paperwork while spreading my germs all around. Not much personal touch. All business and not very kind
The room and linens were clean, and the bed was very comfortable. However, the space could use some repairs and updates. I stayed in a suite, which was generally fine, but being on the first floor made it easy to hear the person walking in the room above. The room could use more outlets. There were a total of about 3 outlets in the room and none close to the beds. The property overall was clean. If you’re looking for something affordable, this works, but if you want a more luxurious stay, this may not be the best option.
Room was out dated and needs to be updated. Bed was like sleeping on a piece of concrete with a pad on top. I booked 2 nights but could only stay 1 night. I checked out and went to another hotel.
Staff are excellent and helpful. This is a two star hotel but rooms are super clean and the beds are very comfortable.
Bring shampoo as its not supplied.
Dirty room, walked from bed to shower and had dirt footprints on shower floor! Hasn't been mopped or cleaned in months! Room was old and thats ok but very dirty is unacceptable!!!!