酒店回复: Dear Jordan,We regret that your stay was disrupted by the cleanliness and pest concerns you described. While it is encouraging to hear that our staff responded with friendliness and support, we understand that this does not compensate for the conditions you encountered. Management is addressing pest control and deep cleaning measures with urgency to ensure a more reliable environment for all guests.Sincerely, Hotel Manager
酒店回复: Dear Tonya,We are glad to hear that you found a room that was more comfortable and that check-out went smoothly. At the same time, your feedback regarding the service at the front desk, room supplies, and pool condition is very important and will be shared with our team for improvement. It is encouraging to know you would still consider staying again, and we look forward to providing a better overall experience on your next visit.Sincerely, Hotel Manager
酒店回复: Dear Dakota,We regret to hear about the condition of the first two rooms and the overall cleanliness concerns you experienced. Your comments about the smoke odor, housekeeping standards, and bathroom condition are very important and will be reviewed with our team to address promptly. While we are glad the final room was somewhat better, we understand your disappointment. Your input helps us focus on the areas that need the most improvement to deliver a higher standard moving forward.Sincerely, Hotel Manager
酒店回复: Dear Brian,We regret to hear that your impression of the property was not positive. While we are glad you found the lobby appealing, your comments about the overall condition, upkeep, and odor in the hallways are important and will be reviewed with our team. Maintaining a fresh and welcoming environment is a priority, and your input helps us focus on areas that require attention. Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
糟糕的客户服务。我们要求提供一些毛巾，但他们却告诉我们，先把脏毛巾拿过来，然后才给我们新的。
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酒店回复: Dear Gladys,We appreciate you letting us know about the situation with the towels, as this helps us identify areas where our service can be improved. Providing thoughtful and attentive hospitality is very important to us, and your comments show us where more focus is needed. We will review this with our team to ensure better guest care in the future. Your feedback is valuable, and we hope your next stay reflects a more positive experience.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
停车场糟透了。到处都是坑洼。停车位有限。楼上的淋浴区有头发和橙色污渍。
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酒店回复: Dear Marcus,We are concerned to hear about the parking lot condition and cleanliness issues in your room. Your comments are important, and we will address these matters with our maintenance and housekeeping teams to ensure improvements are made. Providing a clean, comfortable, and well-maintained environment is a priority, and your observations will help us work toward a better guest experience in the future.Sincerely, Hotel Manager
2.0分
其他
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I stayed at the Quality Inn & Suites in Pearl–Jackson from October 10th to the 13th. Overall, the stay was decent, and the room itself was better than many of the other places currently available in Jackson. However, there were a few issues worth noting.
First, while the bed was made up on my last night, the room was not properly cleaned during my stay — the trash and other items were left untouched for several days. That was disappointing, especially considering the rates charged that weekend.
Speaking of rates, I found that it would have been cheaper to book online. The hotel appeared to take advantage of the HBCU homecoming weekend by charging me an additional $25 per night for the first two nights. It’s understandable that rates fluctuate, but transparency and fairness matter to guests who travel often.
In short, this is a place I would consider staying at again because of its relative quality and location. However, I would definitely double-check online prices first, as it seems the hotel won’t go out of its way to help you save money if there’s an opportunity to charge more.
— Dr. Mahdee Muhammad
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酒店回复: Dear Dr Mahdee,We appreciate your thoughtful feedback and are glad to know you found our rooms comfortable and the location convenient. We regret the inconvenience caused by the housekeeping oversight and rate concern during your stay. Your comments regarding room servicing and pricing transparency have been shared with our management team for review. We value your balanced perspective and look forward to the opportunity to provide you with an even better and more seamless experience on your next visit.Sincerely, Hotel Manager
1.0分
其他
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The rooms were incredibly dirty and they had mold on the curtains on the air conditioning unit which I could not use because of that there was stains all over the chairs inside the rooms. The bathrooms were dirty there was like you know parts of the wall missing on one of the bathrooms and when I turned on the water to try to take a shower it just filled up over and over it was it was deplorable.I had to ask three different times for a new room and finally I said give me the first room you showed me because it's the least worst room you have. It was late I traveled all and I needed to rest.
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酒店回复: Dear Marie,We regret the inconvenience you experienced during your stay and appreciate you taking the time to share these details. Cleanliness and maintenance are top priorities, and your comments regarding the room condition, bathroom, and air conditioning unit have been shared with our housekeeping and maintenance teams for immediate attention. We value your feedback as it helps us address such concerns promptly and ensure a more comfortable and pleasant experience for all future guests.Sincerely, Hotel Manager
5.0分
其他
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The only thing that I would take a star away for is that there was no shower gel. There was shampoo, but no conditioner. Thankfully I did have some shower gel with me that I had from a previous trip. Other than that, perfect!
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酒店回复: Dear Ulisheba,Thank you for sharing your thoughtful feedback. We are delighted to know your stay was perfect overall and that you enjoyed your time with us. Your comment regarding the missing shower gel and conditioner has been noted and shared with our housekeeping team to ensure amenities are fully stocked. We truly appreciate your understanding and look forward to welcoming you back for another comfortable and enjoyable stay.Sincerely, Hotel Manager
1.0分
其他
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They wouldn't let me check in. They said they had no record of my reservation. I should them my confirming email, they said: "Sorry". This, after a 10 hour drive. Thanks *******!
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酒店回复: Dear Michael,We regret the inconvenience caused and understand how frustrating it must have been after a long drive. We have noted your concern regarding the missing reservation and will be reviewing this with our front desk and reservation teams to ensure better coordination with third-party booking partners. We appreciate you bringing this to our attention and will work to prevent such occurrences for future guests.Sincerely, Hotel Manager
肮脏/不干净的酒店
酒店整体看起来不错，但是，我们走进第一个房间后，发现地板很脏，墙上还有一只死蟑螂。我们告诉前台这个问题，他们给我们换了另一个房间。这个房间看起来还不错。离开酒店几个小时后，回到房间，我们在开放式衣柜区域发现了另一只蟑螂，于是决定离开。出门时，在通往酒店的主要走道上又发现了一只蟑螂。这家酒店急需深度清洁和灭虫服务。工作人员很友好，但这并不能成为其恶劣环境的借口。我获得了酒店全额退款。虽然我离家有4个小时的车程，但我决定开车回家，而不是住在蟑螂肆虐的酒店，或者在附近的其他酒店住几个小时。
我开车从田纳西州去德克萨斯州，和不到15岁的孩子们在酒店住了一晚。我们办理了入住手续，去了指定的房间。一进房间，房间里就弥漫着香烟和麝香味。我们下楼告诉服务员。她问了几个问题，比如“我抽烟了吗”“我把什么东西弄乱了吗”，答案都是“没有”。她说她必须先去检查一下才能帮我处理。回来后，她告诉我房间没有味道，还说我撒谎了。这可是当着我孩子的面做的！我要求换一间新房间，结果却被安排到了隔壁的房间，我翻了个白眼！我们进了隔壁房间，味道很淡，但我没有呼吸困难。房间里没有卫生纸和肥皂。我们得自己去要。他们说有游泳池……太恶心了！太恶心了。酒店有早餐。退房没有问题。
除了烟灰缸的味道和粗鲁的服务员，我还会再来的。
我们住的第一个房间根本就没人打扫，电视开着，毛巾散落在浴室的地板上，床单看起来绝对像是有人睡过一样。第二个房间是“无烟房”，哈哈，真是个笑话，房间里弥漫着一股香烟味，走廊里到处都是烟味。我们住的最后一个房间还算不错，但浴室很脏，臭气熏天。我们以前从外地来的时候，经常住这家酒店，但现在再也不会来了。
不要住在这里。
这栋建筑非常老旧，维护得也不好。大堂看起来不错，但一进去就感觉像贫民窟。走廊里有股难闻的气味。不推荐。
糟糕的客户服务。我们要求提供一些毛巾，但他们却告诉我们，先把脏毛巾拿过来，然后才给我们新的。
停车场糟透了。到处都是坑洼。停车位有限。楼上的淋浴区有头发和橙色污渍。
I stayed at the Quality Inn & Suites in Pearl–Jackson from October 10th to the 13th. Overall, the stay was decent, and the room itself was better than many of the other places currently available in Jackson. However, there were a few issues worth noting.
First, while the bed was made up on my last night, the room was not properly cleaned during my stay — the trash and other items were left untouched for several days. That was disappointing, especially considering the rates charged that weekend.
Speaking of rates, I found that it would have been cheaper to book online. The hotel appeared to take advantage of the HBCU homecoming weekend by charging me an additional $25 per night for the first two nights. It’s understandable that rates fluctuate, but transparency and fairness matter to guests who travel often.
In short, this is a place I would consider staying at again because of its relative quality and location. However, I would definitely double-check online prices first, as it seems the hotel won’t go out of its way to help you save money if there’s an opportunity to charge more.
— Dr. Mahdee Muhammad
The rooms were incredibly dirty and they had mold on the curtains on the air conditioning unit which I could not use because of that there was stains all over the chairs inside the rooms. The bathrooms were dirty there was like you know parts of the wall missing on one of the bathrooms and when I turned on the water to try to take a shower it just filled up over and over it was it was deplorable.I had to ask three different times for a new room and finally I said give me the first room you showed me because it's the least worst room you have. It was late I traveled all and I needed to rest.
The only thing that I would take a star away for is that there was no shower gel. There was shampoo, but no conditioner. Thankfully I did have some shower gel with me that I had from a previous trip. Other than that, perfect!
They wouldn't let me check in. They said they had no record of my reservation. I should them my confirming email, they said: "Sorry". This, after a 10 hour drive. Thanks *******!