酒店回复: Dear Guest,We appreciate you choosing our hotel for your stay. Your comments regarding the incomplete facilities and the presence of small insects have been noted, and these points will be reviewed with our maintenance and housekeeping teams. We are committed to strengthening the overall guest experience and ensuring a more comfortable and well maintained environment for future visits.Sincerely, Hotel Manager
酒店回复: Dear Jordan,We regret that your stay was disrupted by the cleanliness and pest concerns you described. While it is encouraging to hear that our staff responded with friendliness and support, we understand that this does not compensate for the conditions you encountered. Management is addressing pest control and deep cleaning measures with urgency to ensure a more reliable environment for all guests.Sincerely, Hotel Manager
4.0分
其他
Quiet place, easy parking. Had to drive for food. Usual breakfast, good but not special.
Got of TV and WiFi. Would stay again as price was very reasonable.
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酒店回复: Dear Kurt,Thank you for sharing your experience. We are glad to know you enjoyed the quiet atmosphere, easy parking, and felt the stay offered good value for the price. It is great that the room provided reliable television and wireless internet for your comfort. We have noted your comments about breakfast variety and the need to drive for dining options, and these will be reviewed with the appropriate teams. We look forward to welcoming you again for another pleasant and relaxing visit.Sincerely, Hotel Manager
1.0分
其他
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The room was extremely dirty. There were hairs in the restroom, mold on the curtains, and black residue all over the seat. The walls were covered in marks and looked very neglected. The towels were stained, and overall the room felt unclean and poorly maintained. The person at check-in was unhelpful, and the parking area felt very sketchy. We will never stay there again.
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酒店回复: Dear Patricia,We are glad you chose our property, and your comments help us understand where improvements are needed. We regret the inconvenience caused with the cleanliness, the condition of the room, the check in experience, and the concerns around the parking area. These points have been noted and will be addressed with our housekeeping and management teams to enhance guest comfort and safety. We value your insight and remain committed to delivering a better experience.Sincerely, Hotel Manager
3.0分
家庭亲子
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the rooms were not up to standard- the outlets were cracked and broken, the walls were extremely scuffed and dirty, the curtains had mold or mildew growing on them.
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. Your comments regarding the outlets, wall condition, and curtains have been noted and will be addressed with our maintenance and housekeeping teams for prompt action. We take guest comfort and property upkeep seriously and will ensure proper improvements are made.Sincerely, Hotel Manager
1.0分
其他
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Hello - we didn’t stay. We left at 10:00p when we found cockroaches in the room crawling all over the nightstand. We had booked the room for a place to sleep after attending an event.
When we saw the roaches we immediately went to the desk staff and told him we needed a refund and to leave, he said he would approve a refund if we went through the booking site.
So disappointed & we had nowhere safe to stay to sleep and ended up having to drive 6+ hours home because our money was spent at this quality inn.
We need a refund.
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酒店回复: Dear Christina,We regret the inconvenience caused during your visit. The situation described does not reflect our usual standards, and your feedback has been shared with our housekeeping and pest control teams for immediate attention. While refunds for third-party bookings are processed through the respective site, we have noted your concern and will cooperate fully with them to ensure it is reviewed. Sincerely, Hotel Manager
4.0分
其他
The room was nice and clean. 4 stars instead of 5 just because the carpet was a litte stcky/wet. Nice breakfast!
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酒店回复: Dear Luzmarrie,Thank you for your thoughtful feedback. We are delighted to know you enjoyed the clean room and our breakfast offerings. We regret the inconvenience caused by the carpet condition and have shared your comments with our housekeeping team to address it promptly. Your comfort and satisfaction are very important to us, and we look forward to welcoming you back for an even better stay next time.Sincerely, Hotel Manager
5.0分
家庭亲子
The room was spotless clean, the front desk personnel was extremely helpful and the daily breakfast was delicious and hot.
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酒店回复: Dear MARY,Thank you for your wonderful feedback. We are thrilled to know you enjoyed a spotless room, delicious hot breakfast, and the helpful service from our front desk team. Your kind words are truly appreciated and will be shared with our staff as encouragement to keep providing exceptional service. We look forward to welcoming you back for another comfortable and enjoyable stay.Sincerely, Hotel Manager
3.0分
其他
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The room was fine. Some guest were playing music at 2 am. Sure I’m not the only one who heard it. Called the front desk and it stopped a few minutes later. Rude, ignorant people rent hotels rooms too. Just the luck of the draw.
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酒店回复: Dear Ronald,Thank you for sharing your experience. We are glad to know the room met your expectations. We regret the disturbance caused by other guests and appreciate you notifying our front desk so the issue could be addressed promptly. Our team is committed to maintaining a peaceful environment for all guests and looks forward to hosting you again. We truly appreciate your feedback.Sincerely, Hotel Manager
2.0分
其他
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I stayed at the Quality Inn & Suites in Pearl–Jackson from October 10th to the 13th. Overall, the stay was decent, and the room itself was better than many of the other places currently available in Jackson. However, there were a few issues worth noting.
First, while the bed was made up on my last night, the room was not properly cleaned during my stay — the trash and other items were left untouched for several days. That was disappointing, especially considering the rates charged that weekend.
Speaking of rates, I found that it would have been cheaper to book online. The hotel appeared to take advantage of the HBCU homecoming weekend by charging me an additional $25 per night for the first two nights. It’s understandable that rates fluctuate, but transparency and fairness matter to guests who travel often.
In short, this is a place I would consider staying at again because of its relative quality and location. However, I would definitely double-check online prices first, as it seems the hotel won’t go out of its way to help you save money if there’s an opportunity to charge more.
— Dr. Mahdee Muhammad
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酒店回复: Dear Dr Mahdee,We appreciate your thoughtful feedback and are glad to know you found our rooms comfortable and the location convenient. We regret the inconvenience caused by the housekeeping oversight and rate concern during your stay. Your comments regarding room servicing and pricing transparency have been shared with our management team for review. We value your balanced perspective and look forward to the opportunity to provide you with an even better and more seamless experience on your next visit.Sincerely, Hotel Manager
配套设施不全，还有小虫子
肮脏/不干净的酒店
酒店整体看起来不错，但是，我们走进第一个房间后，发现地板很脏，墙上还有一只死蟑螂。我们告诉前台这个问题，他们给我们换了另一个房间。这个房间看起来还不错。离开酒店几个小时后，回到房间，我们在开放式衣柜区域发现了另一只蟑螂，于是决定离开。出门时，在通往酒店的主要走道上又发现了一只蟑螂。这家酒店急需深度清洁和灭虫服务。工作人员很友好，但这并不能成为其恶劣环境的借口。我获得了酒店全额退款。虽然我离家有4个小时的车程，但我决定开车回家，而不是住在蟑螂肆虐的酒店，或者在附近的其他酒店住几个小时。
Quiet place, easy parking. Had to drive for food. Usual breakfast, good but not special.
Got of TV and WiFi. Would stay again as price was very reasonable.
The room was extremely dirty. There were hairs in the restroom, mold on the curtains, and black residue all over the seat. The walls were covered in marks and looked very neglected. The towels were stained, and overall the room felt unclean and poorly maintained. The person at check-in was unhelpful, and the parking area felt very sketchy. We will never stay there again.
the rooms were not up to standard- the outlets were cracked and broken, the walls were extremely scuffed and dirty, the curtains had mold or mildew growing on them.
Hello - we didn’t stay. We left at 10:00p when we found cockroaches in the room crawling all over the nightstand. We had booked the room for a place to sleep after attending an event.
When we saw the roaches we immediately went to the desk staff and told him we needed a refund and to leave, he said he would approve a refund if we went through the booking site.
So disappointed & we had nowhere safe to stay to sleep and ended up having to drive 6+ hours home because our money was spent at this quality inn.
We need a refund.
The room was nice and clean. 4 stars instead of 5 just because the carpet was a litte stcky/wet. Nice breakfast!
The room was spotless clean, the front desk personnel was extremely helpful and the daily breakfast was delicious and hot.
The room was fine. Some guest were playing music at 2 am. Sure I’m not the only one who heard it. Called the front desk and it stopped a few minutes later. Rude, ignorant people rent hotels rooms too. Just the luck of the draw.
I stayed at the Quality Inn & Suites in Pearl–Jackson from October 10th to the 13th. Overall, the stay was decent, and the room itself was better than many of the other places currently available in Jackson. However, there were a few issues worth noting.
First, while the bed was made up on my last night, the room was not properly cleaned during my stay — the trash and other items were left untouched for several days. That was disappointing, especially considering the rates charged that weekend.
Speaking of rates, I found that it would have been cheaper to book online. The hotel appeared to take advantage of the HBCU homecoming weekend by charging me an additional $25 per night for the first two nights. It’s understandable that rates fluctuate, but transparency and fairness matter to guests who travel often.
In short, this is a place I would consider staying at again because of its relative quality and location. However, I would definitely double-check online prices first, as it seems the hotel won’t go out of its way to help you save money if there’s an opportunity to charge more.
— Dr. Mahdee Muhammad