酒店回复: Dear Guest,We’re sorry to hear that your room had an unpleasant odor and that the breakfast experience fell short of expectations. It’s disappointing to know that items weren’t restocked and essentials like milk, jelly, and fruit were unavailable. This is not the standard we aim to provide, and we’ve shared your comments with our housekeeping and breakfast teams to ensure better attention and service. We truly appreciate you bringing these issues to our attention and hope you’ll consider giving us another chance in the future.Sincerely,GM
酒店回复: Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. The condition you described is not up to our standards, and we regret that this impacted your comfort. Please know we have shared your feedback with our housekeeping team so these concerns can be addressed promptly. We’re glad you found our location convenient and appreciate you taking the time to let us know how we can improve.Sincerely,GM
3.0分
情侣出游
原文
翻译提供方:Google
我住的房间床垫套上有尿渍。我告诉前台女士,她态度很好。她给我看了我拍的照片后,给了我一间新房间。
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay didn’t meet your expectations. Please accept our sincerest apologies for the inconveniences you experienced.Your concerns have been shared with our team to ensure that the necessary improvements are made. We value your trust and would love the opportunity to welcome you back for a better experience.Sincerely,GM
5.0分
家庭亲子
原文
翻译提供方:Google
工作人员很友善,房间干净舒适。住宿体验很棒!
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酒店回复: Dear Guest,Thank you for your kind words! We’re delighted to hear that you enjoyed a clean, comfortable room and had a great stay. Our staff will be thrilled to know they made a positive impression. We truly appreciate your feedback and look forward to welcoming you back again soon.Sincerely,GM
5.0分
其他
原文
翻译提供方:Google
价格实惠,干净舒适
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酒店回复: Dear Guest,Thank you for your kind words! We’re so glad to hear you enjoyed a clean, comfortable stay at a great value. Your feedback means a lot to us, and we look forward to welcoming you back again soon.Sincerely,GM
3.0分
其他
原文
翻译提供方:Google
小需要房间更新
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酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear that the room did not fully meet your expectations and could use some updates. Your comments are valuable to us, and we will keep them in mind as we continue working to improve our guest experience.Sincerely,GM
5.0分
其他
原文
翻译提供方:Google
超级干净
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酒店回复: Dear Guest,It was wonderful having you with us. Thank you for giving us the opportunity to serve you. We hope your journey was pleasant and we look forward to your next stay.Sincerely,GM
4.0分
其他
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the staff was very friendly the breakfast was very good the room was good with one exception; the window definitely needs replacement! It was not in correctly or it was just old because it felt like the traffic on the highway was so loud like the window was open, but it wasn't also the drapes were so old they had holes in them! that really is the only complaint!
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酒店回复: Dear Guest,Thank you for sharing your feedback!We’re thrilled to hear you enjoyed our friendly staff, breakfast, and your room overall. We truly appreciate your input regarding the window and drapes — we’ll make sure to address these issues. Your comments help us improve, and we hope to welcome you back soon!Sincerely,GM
前台员工很棒。房间非常干净。洗发水和乳液很好用,早餐也很棒。
房间第一次开门,居然前台给错房卡,里面是有人入住的状态,然后重新更换了房卡,卫生:每天基本上客房服务只会倒掉垃圾和更换浴巾,其他的都没有,服务:同事因为入住后存在叮咬过敏状态,前台没有任何处理 整体入住的体验非常差,不管是酒店方的服务问题,还是携程方签约酒店问题,都是有严重的管理问题,希望了有一个反馈
房间里弥漫着一股洗衣机里放了很久的衣服的味道。早餐选择非常有限,因为什么都没补充。麦片粥用的牛奶没有了。吐司用的果冻也没有了。放牛奶和酸奶的冰箱也空了。没有水果。
这家酒店很有潜力。需要彻底清洁一下,因为我房间的墙壁上沾满了污渍和不明液体。地毯散发着陈旧和霉味。窗帘很久没洗了。不得不说,位置很方便。
我住的房间床垫套上有尿渍。我告诉前台女士,她态度很好。她给我看了我拍的照片后,给了我一间新房间。
工作人员很友善,房间干净舒适。住宿体验很棒!
价格实惠,干净舒适
小需要房间更新
超级干净
the staff was very friendly the breakfast was very good the room was good with one exception; the window definitely needs replacement! It was not in correctly or it was just old because it felt like the traffic on the highway was so loud like the window was open, but it wasn't also the drapes were so old they had holes in them! that really is the only complaint!