酒店回复: Hello Kate, Thank you for sharing your feedback. It’s great to hear you appreciated our desk service and breakfast, but I'm sorry to learn about the difficulties you experienced in your room. Your comments regarding the damp smell, bedding, and Wi-Fi access will be noted for our ongoing evaluations of our facilities. We value your input as it helps us strive for improvement in our guests' experiences. Thank you again for your review.
1.0分
其他
原文
翻译提供方：Google
永远不会
温德姆有一股霉味…… ????不会再住那里了 安全
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酒店回复: Hello Werner,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist wichtig für uns und wird mit dem entsprechenden Team geteilt, um unsere Dienstleistungen zu verbessern. Wir wünschen Ihnen alles Gute für Ihre zukünftigen Reisen und hoffen, dass Sie Unterkunftsmöglichkeiten finden, die besser zu Ihren Wünschen passen.
1.0分
商务出差
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My coworkers and I all had rooms booked for a business trip at his hotel. While the man working the front desk was nice enough, he put off a vibe that was off-putting. The outside of the building looked clean and inviting, but that stopped once you walked into the building. Entering our rooms you could see that the carpet and furniture has seen nicer days. The couch in my room was filthy. The lighting was better suited for a photography studio. There was a half wall divider between the bed and the rest of the room. I was unpleasantly surprised to find a wall to wall mirror at the head of the bed with additional mirrors at the foot. It felt more appropriate that this room would be rented out by the hour. As three women traveling on our own the state of the room and all of the other factors listed we all felt extremely uncomfortable staying unsafe staying here. After reading reviews of people entering guests rooms at 3am and cars being broken into with staff not notifying the guest until the next morning. We ended up checking out and relocating to a different hotel.
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酒店回复: Hello CURRAN,Thank you for sharing your experience. We appreciate your feedback regarding the condition of the rooms and your concerns about safety. Guest comfort and security are paramount to us, and your comments will be taken into consideration as we continuously work on improving our services and facilities. We value your input and hope you will consider staying with us again in the future, where we aim to provide a much better experience for all our guests.
4.0分
其他
The staff were friendly. The free breakfast is a great touch. Parking availability is awesome. Location is central to several things.
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酒店回复: Hello Kyla,Thank you for your feedback! We're pleased to hear that you enjoyed our friendly staff, complimentary breakfast, convenient parking, and central location. Your insights are invaluable and help us continue to enhance the experience we provide to our guests. We hope to welcome you back for another stay in the future, where we aim to exceed your expectations even further.
3.0分
其他
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The room had a strong perfume smell and was very dusty. We turned on the AC and the vents were unclean & lots of dust which caused my daughters allergies to flair up really badly. There were lots of missed details in cleanliness and it was hard to overlook.
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酒店回复: Hello iris,Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously, and your concerns about room conditions and air quality are acknowledged. It's important to us that our guests feel comfortable and well-cared for during their visit. Your comments will be shared with the relevant team members for their review and consideration as we continuously strive to enhance our guest experience. Thank you again for your valuable input.
3.0分
商务出差
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Comfy not quiet
Very comfortable bed however the walls are paper thin. I could hear the tvs on both sides of my room throughout the night and into the morning.
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酒店回复: Hello Benjamin,Thank you for your feedback regarding your recent stay. We're glad to hear you found the bed comfortable. We appreciate your concerns about noise levels, as guest comfort is important to us. Your comments will be shared with our management team for future consideration. We hope you choose to stay with us again and experience an even more restful visit.
2.0分
其他
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Ladies at check-in were super nice.
Elevator was broken and spoiled our stay.
ADA room was on the 2nd floor and nearly impossible to get to. Bad experience. Cost was outrageously high for such an uncomfortable stay. Feel free to refund at least some of the cost.
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酒店回复: Hello David, Thank you for sharing your feedback. We're glad to hear the check-in staff provided you with a positive experience. We understand how important accessibility and functionality are during your stay, and we're sorry to learn about the challenges you faced. Your comments will be shared with management for review as we continually strive to enhance our guests' experience in the future.
5.0分
其他
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Very friendly reception staff. Excellent breakfast options. Soundproofing was a bonus, but it didn't work for inside noises. Some not so considered guests around us.
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酒店回复: Hello Ute,Thank you for your feedback. We’re pleased to hear you enjoyed the friendly service and breakfast options. We appreciate your comments regarding the soundproofing, as guest comfort is important to us. We encourage our guests to be mindful of noise, and your insights will be shared with our team to enhance the experience for everyone. We hope to welcome you back soon for an even more restful stay.
2.0分
商务出差
Dated property with very small rooms and torn up carpet. WiFi connection was horrible and I was not able to work.
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酒店回复: Hello SANTIAGO,Thank you for sharing your feedback. We appreciate your comments regarding the property's condition and your experience with the WiFi connection. Your input is valuable as we continuously seek to enhance our guests' experiences. We encourage future guests to reach out with any specific requests prior to their stay to ensure a more comfortable visit. We hope to have the opportunity to serve you better in the future.
5.0分
家庭亲子
Loved the staff, so kind and wonderful. Pool had a ton of bugs sadly being the season and outdoor pool but orherwise 10/10
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酒店回复: Hello Brooks,Thank you for sharing your experience! We're thrilled to hear that our staff made a positive impact during your stay. We appreciate your understanding regarding the pool situation, as it can be challenging during certain seasons. Your feedback is valuable, and we’ll certainly keep it in mind for future improvements. We hope to welcome you back for another enjoyable visit soon.
不推荐
前台服务不错，早餐也不错，但我只能说这么多了。我们到房间时，一股难闻的潮湿气味，就像他们刚清洗过地毯一样——一种化学气味，让我头疼，而且持续了一天半。遥控器坏了。枕头像厚厚的砖头一样。床架坏了。床垫就像睡在碗里一样。一楼有WiFi，但我们住的二楼没有。不推荐。
永远不会
温德姆有一股霉味…… ????不会再住那里了 安全
My coworkers and I all had rooms booked for a business trip at his hotel. While the man working the front desk was nice enough, he put off a vibe that was off-putting. The outside of the building looked clean and inviting, but that stopped once you walked into the building. Entering our rooms you could see that the carpet and furniture has seen nicer days. The couch in my room was filthy. The lighting was better suited for a photography studio. There was a half wall divider between the bed and the rest of the room. I was unpleasantly surprised to find a wall to wall mirror at the head of the bed with additional mirrors at the foot. It felt more appropriate that this room would be rented out by the hour. As three women traveling on our own the state of the room and all of the other factors listed we all felt extremely uncomfortable staying unsafe staying here. After reading reviews of people entering guests rooms at 3am and cars being broken into with staff not notifying the guest until the next morning. We ended up checking out and relocating to a different hotel.
The staff were friendly. The free breakfast is a great touch. Parking availability is awesome. Location is central to several things.
The room had a strong perfume smell and was very dusty. We turned on the AC and the vents were unclean & lots of dust which caused my daughters allergies to flair up really badly. There were lots of missed details in cleanliness and it was hard to overlook.
Comfy not quiet
Very comfortable bed however the walls are paper thin. I could hear the tvs on both sides of my room throughout the night and into the morning.
Ladies at check-in were super nice.
Elevator was broken and spoiled our stay.
ADA room was on the 2nd floor and nearly impossible to get to. Bad experience. Cost was outrageously high for such an uncomfortable stay. Feel free to refund at least some of the cost.
Very friendly reception staff. Excellent breakfast options. Soundproofing was a bonus, but it didn't work for inside noises. Some not so considered guests around us.
Dated property with very small rooms and torn up carpet. WiFi connection was horrible and I was not able to work.
Loved the staff, so kind and wonderful. Pool had a ton of bugs sadly being the season and outdoor pool but orherwise 10/10