酒店回复: Hello Christian,Vielen Dank für Ihr Feedback. Es freut uns zu hören, dass Sie das Preis-Leistungs-Verhältnis als gut empfunden haben. Wir sind stets bemüht, unseren Gästen eine angenehme Erfahrung zu bieten und werden Ihre Anmerkungen in unsere Überlegungen einfließen lassen. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen einen noch besseren Aufenthalt zu bieten.
3.0分
其他
原文
翻译提供方：Google
缺乏清洁
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酒店回复: Hello Angélique,Nous vous remercions d'avoir partagé vos commentaires concernant le manque de propreté. Votre retour est précieux et nous aidera à renforcer nos standards d’hygiène. Nous nous efforçons toujours d’offrir à nos clients une expérience agréable et inchangée. Si vous avez d'autres préoccupations, n'hésitez pas à les transmettre à la direction, car cela nous permettra d'améliorer nos services à l'avenir.
3.0分
商务出差
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There was an unexpected requirement of my credit card and a $50 hold placed on my account. They said it will release in 3-5 days.
I didn't know about it and they couldn't give me any paperwork showing the transaction was a hold but my credit card company immediately texted me that a $50 transaction had occurred. I will have to wait and see if it is reversed.
Also their pool was in horrible condition and hadn't been functioning for some time. The water was very green and dirty, you couldn't even see through it, it was so dark. There were no signs indicating it was out of service, but it most certainly is and has been for some time.
The room was clean, breakfast was mediocre at best. I don't believe I would have gotten much if I didn't eat at 730 am.
I wouldn't probably stay there again. There is also a non-functional, disused vending machine in the lobby entrance.
My shower had long black hairs stuck to the walls. It was not cleaned well and I don't have long hair, or black hair, so they most certainly were from the previous guest.
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酒店回复: Hello James,Thank you for sharing your experience. We appreciate your feedback regarding the credit card hold, pool condition, and room cleanliness, as it offers us valuable insights into areas we can improve. We take cleanliness and maintenance seriously, and your observations will be addressed with the relevant teams. It is our goal to provide our guests with a pleasant stay, and we’re sorry we fell short in your case. Thank you again for your comments, as they help us strive for better guest experiences in the future.
1.0分
商务出差
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I called to inform them that I was going to be a late check in. However I just could continue to drive. So I called to see if I could get a refund and I was told they could not. So I’m out $100. For not making it there. I’ve been traveling from Las Vegas.
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酒店回复: Hello Jeffery,We understand how frustrating it can be when travel plans don’t go as expected. While we appreciate your efforts to keep us informed about your late arrival, our policies regarding reservations are in place to ensure fairness for all guests. If you have further concerns or feedback, please feel free to reach out to management directly for assistance. Thank you for your understanding.
3.0分
其他
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Breakfast was the same offering every day, waffle that never got crispy, scrambled eggs, sausage, Egg patty with cheese plus bread. Also had cereal but it was all the super sugar cereal. Only fruit was bananas.
Room was OK, thankful we just cared about a place to sleep.
Location was OK with relation to the Ozark National Forest but it still took over an hour to get to any of the hikes.
The area has very limited dining choices unless you like fast food. We ultimately had to drive for 30 minutes to get a decent meal.
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酒店回复: Hello Daniel,Thank you for taking the time to share your feedback. We appreciate your comments regarding the breakfast offerings and dining options in the area, as we continually assess our guest experience. We're glad to hear the room met your needs for a place to sleep. Your insights are valuable, and we will take them into consideration for future improvements. Thank you for choosing us for your stay, and we hope you enjoyed your time exploring the Ozark National Forest.
4.0分
其他
Room was clean. Staff was courteous but a little difficult to understand
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酒店回复: Hello Clendon,Thank you for your feedback about the cleanliness of your room and the courteousness of our staff. We appreciate your comments on the communication clarity, as we continuously strive to enhance our guest experience. Your insights are valuable and will be considered for staff training moving forward. We hope you enjoyed your stay overall and will consider returning in the future.
2.0分
家庭亲子
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Our room looked clean at first, but the lampshades were rusty, the ceiling was patched up. Even the little envelopes with your room looked like it had been used. Plug sockets were
Loose and hanging out of the wall
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酒店回复: Hello Jean,Thank you for sharing your feedback. We appreciate your observations regarding the room's condition, as we strive to provide a welcoming environment for all our guests. Your input has been noted, and it will be shared with our maintenance team to ensure ongoing improvements to our facilities. We hope you consider staying with us again in the future to experience our commitment to guest satisfaction.
3.0分
其他
The room was just ok, and the staff was neither friendly nor unfriendly.
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酒店回复: Hello Paul,Thank you for sharing your feedback. We're glad to hear that you found your room satisfactory. We continually strive to provide excellent service, and your comments about staff interactions will be shared with the management to enhance our guest experience. We hope you’ll consider staying with us again in the future to enjoy improvements and a warmer atmosphere.
2.0分
其他
Dirty Underwear
There was a pair of dirty underwear behind the bathroom door. The breakfast was worse than microwave food.
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酒店回复: Hello Donald,Thank you for your feedback regarding your stay. We take cleanliness very seriously, and I assure you that your comments about the bathroom and breakfast experience will be brought to the attention of the relevant departments for consideration. Your input is valued as it helps us improve our services and offerings in the future. We appreciate your taking the time to share your thoughts. Thank you for choosing to stay with us.
5.0分
其他
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Soccer weekend
I do not normally give reviews but I felt like I needed to today. Whenever I pulled up... I was thinking that it wasn't going to be great but that I could suck it up for one night. I was wrong. The outside and lobby isn't that nice but the hotel room (306) was clean! It didn't have a smell. It looked like a new tub had been installed and I was quite impressed! I was alone so I wasn't excited about the exterior door being outside but I asked about safety and was notified that the sheriffs office was around the corner. The front desk attendant was the same both days and she was super friendly! I'd stay again.
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酒店回复: Hello Christy,Thank you for sharing your thoughts. We're glad to hear that you found your room clean and enjoyed the updates, especially the new tub. It's always wonderful to know our staff is making a positive impression, and we appreciate your acknowledgment of their friendliness. Your feedback about the exterior will be noted as we continuously strive to enhance guest experiences. We look forward to welcoming you back on your next visit!
价格一般，但物有所值
缺乏清洁
There was an unexpected requirement of my credit card and a $50 hold placed on my account. They said it will release in 3-5 days.
I didn't know about it and they couldn't give me any paperwork showing the transaction was a hold but my credit card company immediately texted me that a $50 transaction had occurred. I will have to wait and see if it is reversed.
Also their pool was in horrible condition and hadn't been functioning for some time. The water was very green and dirty, you couldn't even see through it, it was so dark. There were no signs indicating it was out of service, but it most certainly is and has been for some time.
The room was clean, breakfast was mediocre at best. I don't believe I would have gotten much if I didn't eat at 730 am.
I wouldn't probably stay there again. There is also a non-functional, disused vending machine in the lobby entrance.
My shower had long black hairs stuck to the walls. It was not cleaned well and I don't have long hair, or black hair, so they most certainly were from the previous guest.
I called to inform them that I was going to be a late check in. However I just could continue to drive. So I called to see if I could get a refund and I was told they could not. So I’m out $100. For not making it there. I’ve been traveling from Las Vegas.
Breakfast was the same offering every day, waffle that never got crispy, scrambled eggs, sausage, Egg patty with cheese plus bread. Also had cereal but it was all the super sugar cereal. Only fruit was bananas.
Room was OK, thankful we just cared about a place to sleep.
Location was OK with relation to the Ozark National Forest but it still took over an hour to get to any of the hikes.
The area has very limited dining choices unless you like fast food. We ultimately had to drive for 30 minutes to get a decent meal.
Room was clean. Staff was courteous but a little difficult to understand
Our room looked clean at first, but the lampshades were rusty, the ceiling was patched up. Even the little envelopes with your room looked like it had been used. Plug sockets were
Loose and hanging out of the wall
The room was just ok, and the staff was neither friendly nor unfriendly.
Dirty Underwear
There was a pair of dirty underwear behind the bathroom door. The breakfast was worse than microwave food.
Soccer weekend
I do not normally give reviews but I felt like I needed to today. Whenever I pulled up... I was thinking that it wasn't going to be great but that I could suck it up for one night. I was wrong. The outside and lobby isn't that nice but the hotel room (306) was clean! It didn't have a smell. It looked like a new tub had been installed and I was quite impressed! I was alone so I wasn't excited about the exterior door being outside but I asked about safety and was notified that the sheriffs office was around the corner. The front desk attendant was the same both days and she was super friendly! I'd stay again.