酒店回复: Dear Jim,Thank you for sharing your feedback about your recent stay with us at Comfort Inn New Holland. We sincerely apologize for the inconvenience you experienced with the room assignment and the condition of the bathroom door. Your comments have been shared with our Comfort Inn New Holland Team, and we are addressing these maintenance concerns to ensure such issues are promptly resolved.Regarding the room type, we always strive to honor all guest preferences; however, in rare cases, room availability or third-party booking discrepancies can result in an alternate room being assigned. We regret any frustration this caused and appreciate your understanding.We value your business and hope you will consider giving us another opportunity to provide you with the comfortable and seamless experience our guests have come to expect.Warm regards,Comfort Inn New Holland Team
酒店回复: 亲爱的金伯利:感谢您入住 PA186 Comfort New Holland 酒店,并分享您的反馈。对于您办理入住时遇到的延误,我们深表歉意。我们非常重视客人的顺利入住体验,也理解长途旅行后等待的不便。您的意见已反馈给我们的团队,以便我们确保前台人员配备充足,并随时为客人提供及时的服务。感谢您的耐心,也感谢您给予我们改进的机会。我们期待您的再次光临,并希望下次入住时能为您提供更加顺畅的体验。此致,Comfort New Holland 团队
酒店回复: Dear Andrew,Thank you for taking the time to share your feedback about your recent stay with us at Comfort Inn New Holland. We truly appreciate your comments regarding the room condition and the paint and carpet issues you noticed. Please accept our apologies for the inconvenience.Your observations have been shared with our Comfort Inn New Holland Team, and our maintenance and housekeeping departments are already reviewing these areas to ensure they meet our cleanliness and quality standards. We are also in the process of refreshing several guest rooms to enhance our overall guest experience.We appreciate your honesty and hope you’ll consider staying with us again so we can provide you with a more updated and comfortable experience.Warm regards,Comfort Inn New Holland Team
卫生:非常干净整洁
设施:非常不错
环境:周边商超很方便,出行便利
服务:前台大妈很不错
房间干净整洁。最出色的是床……非常舒服,软硬适中。枕头也很舒服,虽然有点小。我们唯一的小抱怨是房间里有一种异味,像是地毯刚清洗过但没通风。不过,我们睡得很好,房间里有充足的毛巾和热水,咖啡也很棒,还有微波炉、冰箱等常用设施。他们的早餐也相当不错,炒蛋很棒,香肠也烹制得很好(不像我们住过的其他一些地方),我们特别喜欢肉桂味的华夫饼。咖啡也很好喝。如果不是房间里的异味,我想我们会给这次整体体验“优秀”的评价,我相信这个问题很容易就能解决。
浴室门后的墙壁修补得非常粗糙,门把手撞坏了石膏板,浴室门底部也破损了,缺了好几块。但最糟糕的是,我们被安排到了错误的房间。我们预订的是带独立休息区的特大床房,结果却被安排到了一间双大床房。我无法通过*******查询预订信息,因为不知何故,我无法从*******客服那里收到我的行程单号。所以,很遗憾,我以后不会再入住这家酒店,也不会再通过*******预订任何行程了。
我们原本应该住的是无烟房。结果房间太糟糕了,工作人员给我们换了一间。刚进去的时候闻起来很清新,但几分钟后就闻到了烟味。半夜我们被食物的香味吵醒,接着又是一股浓烈的烟味。真是莫名其妙!
另外,我们很喜欢房间里的咖啡机;要是不用挪动就能插上电源就更好了。
最后,我们觉得马桶小得像婴儿便盆。又小又矮,简直让人受不了。
清洁度勉强及格。
我非常失望。我觉得早餐时****了,那天晚上几乎没睡。第二天,我待在房间里,希望能补个觉。入口门廊损毁严重,用绳子围了起来。它就在我窗外。工人们开始拆除门廊的屋顶,有时他们就站在离我窗户15到20英尺的地方。我根本没睡着。第二天,现在用作主入口的侧门从铰链上脱落,靠在外墙上,门大开着(那天早上只有37华氏度!)。我以后再也不会住那里了。
房间太脏了!灯具上都长霉了。之前被告知房间被用作储藏室,后来前台又说是搞错了。进房间后发现窗户大开着,一股浓重的烟味,烟雾报警器居然用垃圾袋包着,这完全违法,地毯上还有污渍。唯一值得称道的就是我做的南瓜香料华夫饼,仅此而已。绝对不会推荐任何人来这家酒店。可悲的是,大多数康福特酒店(Comfort Inn)都不是这样的。我不是在责怪这个品牌,而是在责怪这家酒店的业主和经理。
我们到达办理入住时,客房服务员打了两次电话才叫人来前台。我们前面还有一位客人等了更久。这令人无法接受。
房间不错。我们凌晨5点退房时,前台人员一副我们退房毫无意义的样子,好像我们应该直接走人就行了。
房间里弥漫着浓烈的清洁剂气味。
此外,从晚餐时间到晚上九点,到处都弥漫着难闻的咖喱味。
房间非常老旧,看起来他们尝试过粉刷,但是浴室里的油漆已经剥落,地毯上还有污渍。