My room never got cleaned during my 3 day visit. The hall way carpet was dirty. The carpet in my room was torn and there was some type of throw rug on the carpet that had a lot of stains. It just didn’t feel clean at the hotel. It was very dark
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酒店回复: Dear Jeff,Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. Cleanliness and comfort are top priorities for us, and it is disappointing to learn that your room and hallway did not reflect these standards. We also regret the concerns you noted regarding lighting and carpeting.Please be assured your comments have been shared with our housekeeping and maintenance teams to address these issues promptly and prevent similar occurrences in the future. We truly value your feedback, as it helps us improve. We hope you might give us another opportunity to provide you with a much better experience.Kind regards,Team Comfort New Holland
3.0分
家庭亲子
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The water in the shower and bathtub did not drain properly, and there was mold on the shower curtain, which was very unsanitary. However, the staff and other services were relatively good.
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酒店回复: Dear Yoonsuk,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the drainage issue and the condition of the shower curtain. These concerns have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement.We’re glad to hear you found our staff and other services to be satisfactory, and we appreciate your understanding as we work to enhance our property. We hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,Team Comfort New Holland
5.0分
朋友出游
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The property is a nice location in a quiet town in Lancaster county, with a diner next door, and a shopping center across the street that has a wonderful chinese buffet. Currently as of writing this, the hotel is currently going through renovations on the entrance, but it is not a major issue
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酒店回复: Dear Dustin,Thank you for taking the time to share your feedback and for highlighting our convenient location here in New Holland. We’re glad you enjoyed the surrounding area and nearby dining options.We also appreciate your understanding as we work through our entrance renovations. These improvements are aimed at enhancing the guest experience, and we look forward to welcoming you back to enjoy the finished results.Warm regards,Team Comfort Inn New Holland
4.0分
情侣出游
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There was something sticky on the tv stand and looked like ketchup running down the wall by the table. Everything else looked clean to me but could use a coat of paint on the walls to cover up all the marks. There was construction outside, but i'm sure that was something that need to be done and was acceptable.
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酒店回复: Dear Douglas,Thank you for taking the time to share your feedback regarding your recent stay with us at Comfort New Holland. We are glad to hear that, overall, your experience was positive and that you found most areas to be clean.We sincerely apologize for the cleanliness concern you noted on the TV stand and wall. Your comments have been shared with our housekeeping team to ensure closer attention to detail moving forward. We also appreciate your understanding regarding the construction, as it is part of our efforts to improve the property for our valued guests.Your input helps us continue to improve, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Sincerely,Team Comfort Inn New Holland Amish Country
2.0分
其他
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Away from philladephia. I stayed in room 204. First night I thought there was bugs bothering me while I was asleep. I woke up thing I was dreaming. 2nd night same story but woke up because I killed one while I was sleeping.
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酒店回复: Dear Warren,Thank you for taking the time to share your feedback regarding your stay. We sincerely apologize for the experience you described — this is not the standard we strive to maintain. Please know that pest control is a top priority for us, and we have addressed this concern with our housekeeping and maintenance teams to ensure a thorough inspection and treatment of the property.We truly appreciate your bringing this to our attention, as it helps us improve. We hope you might consider giving us another opportunity to provide you with a much-improved stay in the future.Kind regards,Team Comfort New Holland
4.0分
其他
Property was convenient for shopping. I would have liked USB ports in the room for charging things.
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酒店回复: Dear Barbara,Thank you for sharing your feedback and for rating your recent stay with us at Comfort Inn New Holland. We’re glad you found our location convenient for shopping. Your suggestion regarding USB ports in the room is very valuable, and we will certainly review this as we continue to improve our guest experience.We look forward to welcoming you back and providing you with an even more comfortable stay next time.Best regards,Team Comfort Inn New Holland
3.0分
家庭亲子
The room door blocked zero noise from the hallway. You could see light between the door and jam.
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酒店回复: Dear Eric,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that your experience was impacted by noise from the hallway and light coming through your room door. Guest comfort and privacy are important to us, and your concerns have been shared with our maintenance team for further review and improvement.We appreciate your comments as they help us identify areas where we can enhance our guests’ experience, and we hope to have another opportunity to better serve you in the future.Kind regards,Team Comfort New Holland
3.0分
家庭亲子
Facility Old and humid. Construction ongoing, Main entrance closed, loud fan in corridor.needs a lot of modernization. Staff is nice.
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酒店回复: Dear Hashem,Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your acknowledgment of our staff’s service. We also regret that certain aspects of your stay, including construction noise, the closed entrance, and the overall facility condition, impacted your experience.Please know that we are actively investing in property upgrades and modernization to improve comfort and guest satisfaction. The construction work you experienced is part of these improvements, and we appreciate your patience as we enhance our facilities. We hope to have the opportunity to welcome you back in the future to experience these upgrades.Kind regards,Team Quality Inn Newark – Wilmington
卫生:非常干净整洁
设施:非常不错
环境:周边商超很方便,出行便利
服务:前台大妈很不错
房间干净整洁。最出色的是床……非常舒服,软硬适中。枕头也很舒服,虽然有点小。我们唯一的小抱怨是房间里有一种异味,像是地毯刚清洗过但没通风。不过,我们睡得很好,房间里有充足的毛巾和热水,咖啡也很棒,还有微波炉、冰箱等常用设施。他们的早餐也相当不错,炒蛋很棒,香肠也烹制得很好(不像我们住过的其他一些地方),我们特别喜欢肉桂味的华夫饼。咖啡也很好喝。如果不是房间里的异味,我想我们会给这次整体体验“优秀”的评价,我相信这个问题很容易就能解决。
My room never got cleaned during my 3 day visit. The hall way carpet was dirty. The carpet in my room was torn and there was some type of throw rug on the carpet that had a lot of stains. It just didn’t feel clean at the hotel. It was very dark
The water in the shower and bathtub did not drain properly, and there was mold on the shower curtain, which was very unsanitary. However, the staff and other services were relatively good.
The property is a nice location in a quiet town in Lancaster county, with a diner next door, and a shopping center across the street that has a wonderful chinese buffet. Currently as of writing this, the hotel is currently going through renovations on the entrance, but it is not a major issue
There was something sticky on the tv stand and looked like ketchup running down the wall by the table. Everything else looked clean to me but could use a coat of paint on the walls to cover up all the marks. There was construction outside, but i'm sure that was something that need to be done and was acceptable.
Away from philladephia. I stayed in room 204. First night I thought there was bugs bothering me while I was asleep. I woke up thing I was dreaming. 2nd night same story but woke up because I killed one while I was sleeping.
Property was convenient for shopping. I would have liked USB ports in the room for charging things.
The room door blocked zero noise from the hallway. You could see light between the door and jam.
Facility Old and humid. Construction ongoing, Main entrance closed, loud fan in corridor.needs a lot of modernization. Staff is nice.